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How do I prepare a log for someone to look at


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7 replies to this topic

#1 Patty3041

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Posted 26 November 2011 - 04:23 AM

Hello.

I am new to this forum and if I am posting in the wrong place, I apologize in advance.
I do not know anything about hi-jack this or anything like that except while searching the internet trying to fix this computer I have seen where others have done it.
I believe this computer is infected (or maybe it is just toast). I have ran Norton and AVG anti-virus and they say there is no infection. I downloaded Ad-Aware a few nights ago and got:

Trojan.win32.\erRCV1.x(ep)
Trojan.win32.Pa\..\blerRCV1.x (ep)
WebHancer
Trojan.win32.Generic!BT
AdWare.win32.agent.aeh


My system is Windows XP
Media Center Edition
Version 2002
Service Pack 3

Internet Explorer 8

We purchased this computer new and used it for awhile and then stopped several times. I believe I got a virus quite some time ago when I used LimeWire (about 3 or 4 years ago).

I have experienced the blue screen crashes up until I quit using it again about a year ago but did not get the error message because it shut down too fast.

I have removed programs in add/remove programs that I know we do not use but some I am unsure about.
I have done the same thing in task manager
I have searched the web for help with SEVERAL different small things.

The computer is slow to start up, shut down/restart (many errors), opening Internet Explorer or any program. It is just slow at everything- it will take several hours to do a whole system scan.

I would like to ask for help in preparing a log for someone to look at and hopefully be able to help me in some kind of way. I will need specific instructions on how to do so, please.

Thank you in advance

Edited by hamluis, 26 November 2011 - 04:28 AM.
Moved from XP to Am I Infected.


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#2 cryptodan

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Posted 30 November 2011 - 03:04 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 Patty3041

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Posted 01 December 2011 - 03:43 AM

Thank you. I hope I did everything correctly and you can help me out.

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8281

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/30/2011 10:41:57 PM
mbam-log-2011-11-30 (22-41-57).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 316509
Time elapsed: 59 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\DISC\gameguide\browser\winlockdll.dll (PUP.Winlock.Disabler) -> Quarantined and deleted successfully.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/01/2011 at 00:23 AM

Application Version : 5.0.1136

Core Rules Database Version : 8003
Trace Rules Database Version: 5815

Scan type : Complete Scan
Total Scan Time : 01:20:56

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 742
Memory threats detected : 0
Registry items scanned : 39485
Registry threats detected : 0
File items scanned : 64744
File threats detected : 50

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\V9YOL7MW.txt [ /apmebf.com ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\5NR3P9Y8.txt [ /atdmt.com ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\8O53LK3R.txt [ /revsci.net ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\ZC8CO62A.txt [ /avgtechnologies.112.2o7.net ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\0VJERPXT.txt [ /imrworldwide.com ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\RK6L720Q.txt [ /mediaplex.com ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\7BISS3XV.txt [ /www.googleadservices.com ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\G634TWWQ.txt [ /ad.yieldmanager.com ]
C:\Documents and Settings\HP_Administrator.HOME-PC\Cookies\RRJ9YCQ3.txt [ /doubleclick.net ]
2mdn.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
a.ads1.msn.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
ads1.msn.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
b.ads1.msn.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
bannerfarm.ace.advertising.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
burstnet.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
crackle.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
euroclick.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
host-d.oddcast.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
interclick.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
m1.2mdn.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
macromedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
media.scanscout.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
media1.break.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
msnbcmedia.msn.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
oddcast.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
serving-sys.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
vitamine.networldmedia.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HFDE2QBG ]
2mdn.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
a.ads2.msads.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
ads1.msn.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
ads2.msads.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
b.ads2.msads.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
cdn4.specificclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
core.insightexpressai.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
interclick.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
m1.2mdn.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
macromedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
media.mtvnservices.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
media.resulthost.org [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
motifcdn2.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
msntest.serving-sys.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
naiadsystems.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
s0.2mdn.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
serving-sys.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
spe.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
static.youporn.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]
udn.specificclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\GUVECU6Y ]

Malware.Installer-Pkg/Gen
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\MY HP GAME CONSOLE\DOWNLOADS\INSTALLERS\{5C0D107F-95D8-4CAC-A896-29932C0B7EEB}.EXE

Trojan.Agent/Gen-FraudPacked
C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR.HOME-PC\APPLICATION DATA\LIMEWIRE\BROWSER\XULRUNNER\XPT_LINK.EXE



GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-01 02:30:21
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 WDC_WD20 rev.10.0
Running: 1252vsl3.exe; Driver: C:\DOCUME~1\HP_ADM~1.HOM\LOCALS~1\Temp\kxldipow.sys


---- System - GMER 1.0.15 ----

SSDT 8640F2E0 ZwAlertResumeThread
SSDT 8640FD28 ZwAlertThread
SSDT 863E2488 ZwAllocateVirtualMemory
SSDT 864797A0 ZwAssignProcessToJobObject
SSDT 85E623C8 ZwConnectPort
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwCreateKey [0xEDD97710]
SSDT 863068D8 ZwCreateMutant
SSDT 86542EE8 ZwCreateSymbolicLinkObject
SSDT 864EFE70 ZwCreateThread
SSDT 863F7CF0 ZwDebugActiveProcess
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteKey [0xEDD97990]
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xEDD97EF0]
SSDT 864EF6F8 ZwDuplicateObject
SSDT 863F1BF0 ZwFreeVirtualMemory
SSDT 86405810 ZwImpersonateAnonymousToken
SSDT 86405E90 ZwImpersonateThread
SSDT 86369A88 ZwLoadDriver
SSDT 86563328 ZwMapViewOfSection
SSDT 864040B0 ZwOpenEvent
SSDT 865D5E40 ZwOpenProcess
SSDT 86423120 ZwOpenProcessToken
SSDT 8643FBA8 ZwOpenSection
SSDT 865C34E0 ZwOpenThread
SSDT 86402588 ZwProtectVirtualMemory
SSDT 86416488 ZwResumeThread
SSDT 864219F8 ZwSetContextThread
SSDT 86400360 ZwSetInformationProcess
SSDT 863FC2B0 ZwSetSystemInformation
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xEDD98140]
SSDT 86403C50 ZwSuspendProcess
SSDT 8641CD28 ZwSuspendThread
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xEB0C1640]
SSDT 8641E420 ZwTerminateThread
SSDT 864230E8 ZwUnmapViewOfSection
SSDT 8673B6E8 ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 2CB4 80504550 8 Bytes CALL F0D69983
.text ntkrnlpa.exe!ZwCallbackReturn + 2DCD 80504669 7 Bytes [5E, 5D, 86, 20, 31, 42, 86] {POP ESI; POP EBP; XCHG [EAX], AH; XOR [EDX-0x7a], EAX}
.text ntkrnlpa.exe!ZwCallbackReturn + 2DE4 80504680 2 Bytes [E0, 34] {LOOPNZ 0x36}
.text ntkrnlpa.exe!ZwCallbackReturn + 3010 805048AC 4 Bytes CALL ECD68AE1
.text ntkrnlpa.exe!ZwCallbackReturn + 3038 805048D4 4 Bytes CALL 88D6BC8F
? SYMDS.SYS The system cannot find the file specified. !
? SYMEFA.SYS The system cannot find the file specified. !
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xF423E360, 0x300037, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\SearchIndexer.exe[2500] kernel32.dll!WriteFile 7C810E27 7 Bytes JMP 00585C0C C:\WINDOWS\system32\MSSRCH.DLL (mssrch.dll/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\00027201ebf2
Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\00027201ebf2 (not active ControlSet)

---- Files - GMER 1.0.15 ----

File C:\System Volume Information\EfaData\SYMEFA.DB-journal 0 bytes

---- EOF - GMER 1.0.15 ----

#4 cryptodan

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Posted 01 December 2011 - 09:23 AM

Please perform a scan with ESET Online Scanner and post the resulting log.

#5 Patty3041

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Posted 01 December 2011 - 08:02 PM

Is this what you were needing? Wasnt sure how to get the log ready for posting??? Thanks



C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WildTangent23.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WildTangent37.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WildTangent67.zip Win32/Bagle.gen.zip worm

#6 cryptodan

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Posted 02 December 2011 - 02:18 PM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#7 Patty3041

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Posted 03 December 2011 - 06:37 AM

http://www.bleepingcomputer.com/forums/topic430514.html

#8 quietman7

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Posted 03 December 2011 - 07:44 AM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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