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Cannot access the Internet


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32 replies to this topic

#1 sally23

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Posted 25 November 2011 - 08:19 PM

I am having some problems with my computer and was hoping you could help.

One day, out of the blue, my computer would not access the internet. I found out that my IP address starts with 169 which I know now is a problem. I tried to release and renew this but it did not work.

Also, I was getting the message about a system shut down by the NT Authority\System. This message showed a code of 1073741819.

I just got a message about data execution prevention and that the services and controller app will close.

(The fan on my computer is very loud too. I'm not sure if that is part of this problem but you never know.)

Would you have any ideas of tests to do to figure out my problem? I have another computer that I am using now to contact you and can download any files from this computer if needed.



Computer Info:

Compaq

Windows XP

Service Pack 2.0

Intel Celeron D CPU 3.20 GHz

Memory 1.0 GB



Thank you so much.

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#2 Broni

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Posted 25 November 2011 - 10:53 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Check "Include All Files" option.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 sally23

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Posted 26 November 2011 - 09:25 PM

Thanks for getting back to me so fast on a holiday weekend!

I just ran the Farbar Service Scanner. It ran in just seconds. Here's the report:


Farbar Service Scanner
Ran by Compaq_Administrator (administrator) on 26-11-2011 at 19:07:06
Microsoft Windows XP Service Pack 2 (X86)
********************************************************

Service Check:
==============

File Check:
===========
C:\WINDOWS\system32\svchost.exe
[2004-08-09 21:00] - [2004-08-09 21:00] - 0014336 ____N (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

C:\WINDOWS\system32\rpcss.dll
[2004-08-09 21:00] - [2009-02-09 03:20] - 0399360 ____A (Microsoft Corporation) 01095FEBF33BEEA00C2A0730B9B3EC28

C:\WINDOWS\system32\services.exe
[2004-08-09 21:00] - [2009-02-06 10:14] - 0110592 ____A (Microsoft Corporation) 37561F8D4160D62DA86D24AE41FAE8DE

C:\WINDOWS\system32\dhcpcsvc.dll
[2004-08-09 21:00] - [2006-05-19 05:59] - 0111616 ____A (Microsoft Corporation) EF545E1A4B043DA4C84E230DD471C55F

C:\WINDOWS\system32\Drivers\afd.sys
[2004-08-09 21:00] - [2008-08-14 02:51] - 0138368 ____A (Microsoft Corporation) 55E6E1C51B6D30E54335750955453702

C:\WINDOWS\system32\Drivers\netbt.sys
[2004-08-09 21:00] - [2004-08-09 21:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\WINDOWS\system32\Drivers\tcpip.sys
[2004-08-09 21:00] - [2008-06-20 03:45] - 0360320 ____A (Microsoft Corporation) 2A5554FC5B1E04E131230E3CE035C3F9

C:\WINDOWS\system32\Drivers\ipsec.sys
[2004-08-09 21:00] - [2004-08-09 21:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

C:\WINDOWS\system32\dnsrslvr.dll
[2004-08-09 21:00] - [2008-02-19 22:32] - 0045568 ____A (Microsoft Corporation) AAC8FFBFD61E784FA3BAC851D4A0BD5F


Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Attempt to Google returned error: Google IP is unreachable
Attempt to yahoo returend error: Yahoo IP is unreachable

**** End of log ****



Thanks again for your help.

#4 Broni

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Posted 26 November 2011 - 09:58 PM

That log looks fine.

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml (doesn't work in Vista and 7)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista and 7):
http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.

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#5 sally23

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Posted 26 November 2011 - 11:10 PM

Thanks again for such a quick reply.

I'm working my way down the list you sent.

I just tried the CMD. However, when I got to the renew, I got the following message: An error occured while renewing interface Local Area Connection: the support for the specified socket type does not exist in this address family. So I tried typing the renew in again and got: An error occured while renewing interface Local Area Connection: An operation was attempted on something that is not a socket. I wasn't sure if this meant anything so I thought I'd send it to you while I try the next options.

Let's hope the next option works.

#6 sally23

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Posted 26 November 2011 - 11:36 PM

I just tried the netsh int ip reset reset.log and a gray box came up with the following message: the procedure entry point migrate winsock configuration could not be located in the dynamic link library mswsock.dll.

Then the following message came up on the black CMD box: The following helper DLL cannot be loaded IFMON.DLL The following command was not found: in ip reset reset.log

Should I keep trying the options in your list? I'm up to the WinSockFix.

Thanks again.

#7 Broni

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Posted 26 November 2011 - 11:39 PM

Yes, go ahead.

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#8 sally23

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Posted 27 November 2011 - 03:10 PM

I'm about to do the winsockfix. I had a quick question about it: do I click on the ReG-Backup button first before clicking the fix button? If so, do I just save it on my desktop? Thanks again.

#9 sally23

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Posted 27 November 2011 - 03:25 PM

PS And if I do the back up, do I click on all three options? System registry, current user registry, and other open user registeries?

#10 Broni

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Posted 27 November 2011 - 03:35 PM

Yes, yes and yes.

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#11 sally23

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Posted 27 November 2011 - 03:39 PM

You are amazing! Thanks for everyhing. Let's hope this does it.

#12 Broni

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Posted 27 November 2011 - 03:45 PM

Does the internet work?

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#13 sally23

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Posted 27 November 2011 - 03:49 PM

Sorry...but I'm not sure which to click on. The page says there are two locations: Softpedia Mirror (US) or Softpedia Mirror (RO). Does it matter which I click? thanks.

#14 Broni

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Posted 27 November 2011 - 03:51 PM

Doesn't matter.

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#15 sally23

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Posted 27 November 2011 - 03:52 PM

I just saw your last message. No, I'm still trying to download he winsockfix. I was just saying you were amazing for helping me so much.




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