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trojan win32 fakesys


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5 replies to this topic

#1 miss_october

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Posted 25 November 2011 - 03:56 PM

hello, I came home from thanksgiving dinner last night. My dad says soemthing is wrong with the computer, then admits to having been surfing for porn. SO I have found that we have trojanwin32fakesys infection. the desktop has nothing on it any more. i have been able to boot in safe mode and run microsoft security program as well as malewares and rkill and tdskiller. i have the .cmd file to unhide files. which has worked in safe mode only. My friend had me install combofix and told me to come here and ask for help. I am using an xp machine

the only real details i have are that it put up a bunch of error messages, which are fake, then it asked him to run this check on the comp, then listed errors saying there was a bad hard drive bad memery etc. then asked him to purchase a full version to fix it. my dad says he didnt try to purchase anything just turned the comp off. the virus protection has been disabled. we use chrome so i have no idea if it has done anything to IE. but if i am not in safe mode we cant access any programs anyway. and advice would be greatly appreciated.

thanks in advance

Edited by miss_october, 25 November 2011 - 04:35 PM.


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#2 Broni

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Posted 25 November 2011 - 10:59 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 miss_october

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Posted 26 November 2011 - 03:20 PM

i am running gmer now the problem is that in safe mode i cannont access the save button once the scan is complete and shortcut keys arent working. is there a way around this. i have tried changing the screen resolution but that is not working and there is no scroll bar to let me get down below the scan button ....stuck

#4 Broni

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Posted 26 November 2011 - 03:24 PM

You need to create new topic in malware forum and state your issues there.

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#5 miss_october

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Posted 26 November 2011 - 03:37 PM

ok thanks i have posted there. thank you for your help!

#6 Orange Blossom

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Posted 27 November 2011 - 01:59 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429434.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
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