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Service Pack causes loss of Bookmarks, Pictures, etc


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#1 computerdummie1

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Posted 25 November 2011 - 01:35 PM

Hi,

I just loaded "Windows Service Pack 1", onto my Vista system, it took a long time, over an hour. My computer had been running really slow, my mouse dragging, and other issues, and I decided to try this to fix it. I'm a non computer person, don't use the computer daily, and this service pack update had been sitting in my computer for a long time.

I have lost all my bookmarks, passwords, pictures and videos. it's like everything was "set to zero" on my computer. Although one strange thing, in "public pictures", they are still there, but all pictures (my main ones) in my files are gone.

What the heck caused this, and are these things still buried in my computer anywhere? Thankfully, I have Carbonite, so can get the pictures back, but my Videos are gone due to you having to backup manually on Carbonite which I hadn't done. (Could Carbonite have the bookmarks and passwords saved??)

Any advice, help or assistance would be greatly appreciated.

Thank you!!!

Edited by computerdummie1, 25 November 2011 - 01:38 PM.


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#2 Artrooks

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Posted 26 November 2011 - 01:15 PM

Hi,

For what it's worth, Microsoft advises the following before updating:

Back up your important files to an external location, such as an external hard disk, DVD or CD, or USB flash drive. For more information, search for "backup" in Windows Help and Support.

http://windows.microsoft.com/en-US/windows-vista/Learn-how-to-install-Windows-Vista-Service-Pack-1-SP1


That said, I have updated many computers with service packs and have experienced no problems or data lose.

My computer had been running really slow, my mouse dragging, and other issues, and I decided to try this to fix it.


There are many potential causes for your symptoms including hardware, software, and malware issues.

My advice is to first rule out malware as a possible cause of slowness and folder loss by posting in the Bleeping Computer: Am I Infected Forum?

Regards,
Brooks



 





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