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After AVG finds Trojan, my AVG doesn't work


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3 replies to this topic

#1 Mrs.minmn

Mrs.minmn

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  • Local time:03:58 AM

Posted 25 November 2011 - 12:45 PM

After AVG warned about some program trying to connect to the internet and then quarantined a Trojan, my AVG does not work. How do I return AVG to normal?

My AVG says I’m not protected and some components report an error. My security component and status overview reads:
Anti-Virus: database outdated; Firewall: Error, Anti-spyware: database outdated. E-mail Scanner: not active; Online Shield: partially functional; Resident Shield: not active
I have clicked update and it says it was successful and I need to restart for the VD to update. I’ve tried that 4 times and nothing “takes.”

The firewall can not start due to corrupted configuration. I tried to run firewall wizard and it gets to a certain point with this pop-up: “Detected modification in Firewall configuration. Data will be reloaded.” So, I click okay and nothing happens.
The AVG computer scanner does not work for scanning the whole computer, rootkits, nor for specific files/folders.
I noticed all this a day after the Trojan horse was detected.


Link to where my topic originated:

http://www.bleepingcomputer.com/forums/topic428956.html

So far we have run the following programs on my computer
:
SecurityCheck.exe
Malwarebytes' Anti-Malware
MiniToolBox by Farbar
GMER
Rootkit Unhooker

The full information about my computer is on the original post.
Thanks so much! :)

LOGS:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Marti Johnson at 6:27:44 on 2011-11-25
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2759 [GMT -6:00]
.
AV: AVG Internet Security *Disabled/Outdated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\PROGRAM FILES\SCANJET\PrecisionScanPro\HPLamp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\JunoInternet\exec.exe
svchost.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgfws9.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\PROGRA~1\Webshots\Webshots.scr
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Wireless-N PCI Adapter\WLService.exe
C:\Program Files\Wireless-N PCI Adapter\WMP300N.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\JunoInternet\exec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://my.juno.com/s/search?r=minisearch
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5071027
uSearch Bar = hxxp://my.juno.com/s/search?r=minisearch
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.bing.com/
mDefault_Search_URL = hxxp://my.juno.com/s/search?r=minisearch
mSearch Page = hxxp://my.juno.com/s/search?r=minisearch
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://my.juno.com/s/search?r=minisearch
mSearchAssistant = hxxp://my.juno.com/s/search?r=minisearch
uURLSearchHooks: URLSearchHook Class: {37d2cdbf-2af4-44aa-8113-bd0d2da3c2b8} - c:\program files\junointernet\SearchEnh1.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Pop-up Blocker: {52706ef7-d7a2-49ad-a615-e903858cf284} - c:\program files\junointernet\qsacc\X1IEBHO.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Google Analytics Opt-out Browser Add-on: {75ef13ce-b59e-41ba-8a5a-a944031bd8b4} - c:\program files\google\google analytics opt-out\gaoptout.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Webshots Toolbar: {c17590d2-ecb4-4b15-8820-f58798dcc118} - c:\program files\webshots\WSToolbar4IE.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [Uniblue RegistryBooster 2] c:\program files\uniblue\registrybooster 2\RegistryBooster.exe /S
uRun: [Juno_uoltray] c:\program files\junointernet\exec.exe regrun
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [HP Lamp] c:\program files\scanjet\precisionscanpro\HPLamp.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\martijo~1\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\Launcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: &Webshots Photo Search - c:\program files\webshots\WSToolbar4IE.dll/MENUSEARCH.HTM
IE: Display All Images with Full Quality - "c:\program files\junointernet\qsacc\appres.dll/228"
IE: Display Image with Full Quality - "c:\program files\junointernet\qsacc\appres.dll/227"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: netlibrary.com
Trusted Zone: taxactonline.com\www
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/E/3/9/E39C664F-A8E3-4F69-A109-1AE9849204EE/OGAControl.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} - hxxp://webeffective.keynote.com/applications/pconnector/download/ConnectorLauncher.cab
DPF: {5EB6A98B-F75B-4AC7-821D-BAD2C29D18C2} - hxxps://autoins1.progressivedirect.com/ptt/cv/CVALAX.CAB
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} - hxxps://media.pineconeresearch.com/ActiveX/downloadcontrol.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 10.1.10.1
TCP: Interfaces\{F754CB0A-C21A-4351-A902-58FA072B036D} : DhcpNameServer = 10.1.10.1
Handler: junomsg - {C4D10830-379D-11d4-9B2D-00C04F1579A5} -
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\marti johnson\application data\mozilla\firefox\profiles\mleylagd.default\
FF - prefs.js: browser.search.selectedEngine - My Way
FF - prefs.js: browser.startup.homepage - hxxp://www.altavista.com/
FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=YJxdm093YYus&ptb=F7A954E9-C3EA-447E-8E65-E75DA27D5FA7&psa=&ind=2011072807&ptnrS=YJxdm093YYus&si=1579&st=kwd&n=77de8927&searchfor=
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSErHrxpx;AVG9IDSErHr;c:\windows\system32\drivers\AVGIDSxx.sys [2009-11-9 25168]
R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2008-5-10 52872]
R1 AvgMfx86;AVG Minifilter x86 Resident Driver;c:\windows\system32\drivers\avgmfx86.sys [2007-11-3 29712]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-10 243152]
R2 avg9wd;AVG WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-6-22 308136]
R2 avgfws9;AVG Firewall;c:\program files\avg\avg9\avgfws9.exe [2010-6-22 2331544]
R2 AVGIDSAgent;AVG9IDSAgent;c:\program files\avg\avg9\identity protection\agent\bin\AVGIDSAgent.exe [2010-6-22 5897808]
R2 WMP300NSvc;WMP300NSvc;c:\program files\wireless-n pci adapter\WLService.exe [2007-11-3 53307]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2008-5-10 30104]
R3 AVGIDSDriverxpx;AVG9IDSDriver;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSDriver.sys [2009-11-9 122448]
R3 AVGIDSFilterxpx;AVG9IDSFilter;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSFilter.sys [2009-11-9 30288]
R3 AVGIDSShimxpx;AVG9IDSShim;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSShim.sys [2009-11-9 26192]
S1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys --> c:\windows\system32\drivers\avgldx86.sys [?]
S2 avg9emc;AVG E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-6-22 921952]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 CSHelper;CopySafe Helper Service;c:\windows\system32\cshelper.exe --> c:\windows\system32\CSHelper.exe [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-10-15 136176]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2008-5-10 30104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-10-15 136176]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2011-10-25 20:02:00 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-08-31 22:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-23 19:16:52 8587672 ----a-w- c:\program files\Firefox Setup 3.6.4(4).exe
2010-06-23 19:11:08 8587672 ----a-w- c:\program files\Firefox Setup 3.6.4(3).exe
2010-06-23 19:09:24 8587672 ----a-w- c:\program files\Firefox Setup 3.6.4(2).exe
2010-06-23 19:07:08 8587672 ----a-w- c:\program files\Firefox Setup 3.6.4.exe
2009-12-23 18:51:06 482609 ----a-w- c:\program files\Crimbo.exe
2009-08-07 20:32:10 8050536 ----a-w- c:\program files\Firefox Setup 3.5.2(2).exe
2009-08-07 20:29:54 8050536 ----a-w- c:\program files\Firefox Setup 3.5.2.exe
2009-07-06 12:34:17 28868320 ----a-w- c:\program files\FileFormatConverters.exe
2009-03-07 13:28:49 1460736 ----a-w- c:\program files\msm_setup.msi
.
============= FINISH: 6:28:53.60 ===============

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-25 11:21:14
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST3250820AS rev.3.ADG
Running: txftofue.exe; Driver: C:\DOCUME~1\MARTIJO~1\LOCALS~1\Temp\pfryifoc.sys

---- System - GMER 1.0.15 ----
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xA92FB670]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateProcess [0xA92FB720]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xA92FB7C0]
SSDT \??\C:\Program Files\AVG\AVG9\Identity Protection\Agent\Driver\Platform_XP\AVGIDSShim.sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xA92FB860]

---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB8CD8380, 0x2F2FD7, 0xE8000020]
? C:\DOCUME~1\MARYHA~1\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device \FileSystem\Fastfat \Fat A68DCD20

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat AVGIDSFilter.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB13793$\1545234939 0 bytes
File C:\WINDOWS\$NtUninstallKB13793$\1545234939\L 0 bytes
File C:\WINDOWS\$NtUninstallKB13793$\1545234939\U 0 bytes
File C:\WINDOWS\$NtUninstallKB13793$\3896505920 0 bytes

---- EOF - GMER 1.0.15 ----

Edited by Mrs.minmn, 25 November 2011 - 12:50 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:58 AM

Posted 27 November 2011 - 11:15 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 December 2011 - 08:47 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:05:58 AM

Posted 05 December 2011 - 12:17 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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