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Very Slow Computer


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9 replies to this topic

#1 paws1610

paws1610

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Posted 25 November 2011 - 03:41 AM

Hi, my netbook is extremely slow. The computer is only three months old and already running like its 10yrs old. It runs windows 7 starter.

It is only used by my wife for e-mail etc and so I only put AVG Free on it as I thought that would be sufficient however as I said it is running terribly.

It is using 81% of the physical memory and crashing alot. In the 3mths it has had 838 administrative events of which a large proportion are errors and the rest are warnings.

Any help greatly appreciated.

Edited by Orange Blossom, 25 November 2011 - 09:52 AM.
Moved to AII. ~ OB


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#2 Broni

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Posted 25 November 2011 - 11:06 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 paws1610

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Posted 26 November 2011 - 04:02 AM

Security Check

Results of screen317's Security Check version 0.99.24
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2011
Trend Micro Titanium
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Trend Micro Titanium TiMiniService.exe
Trend Micro Titanium TiResumeSrv.exe
``````````End of Log````````````

#4 paws1610

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Posted 26 November 2011 - 04:07 AM

Mini-Toolbox

MiniToolBox by Farbar
Ran by Julia (administrator) on 26-11-2011 at 09:04:17
Windows 7 Starter Service Pack 1 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom 802.11n Network Adapter = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set subinterface interface=? subinterface=ethernet_9 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Julia-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : F4-6D-04-F6-1B-FB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : E0-B9-A5-CF-5F-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::301c:ce8d:f658:42e3%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 24 November 2011 22:49:35
Lease Expires . . . . . . . . . . : 27 November 2011 08:54:49
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 249608613
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CC-6A-98-E0-B9-A5-CF-5F-F5
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{242DCC74-5D9A-41D3-AAD0-FF78FB6CDE12}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0341C567-CE6C-4060-A5B7-5B5831D4E3D4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:482:110b:3f57:fef9(Preferred)
Link-local IPv6 Address . . . . . : fe80::482:110b:3f57:fef9%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 209.85.229.105
209.85.229.147
209.85.229.104
209.85.229.103
209.85.229.99


Pinging google.com [209.85.229.103] with 32 bytes of data:
Reply from 209.85.229.103: bytes=32 time=23ms TTL=49
Reply from 209.85.229.103: bytes=32 time=30ms TTL=50

Ping statistics for 209.85.229.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 30ms, Average = 26ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70


Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=174ms TTL=43
Reply from 98.137.149.56: bytes=32 time=183ms TTL=43

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 174ms, Maximum = 183ms, Average = 178ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...f4 6d 04 f6 1b fb ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
11...e0 b9 a5 cf 5f f5 ......Broadcom 802.11n Network Adapter
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.6 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.6 281
192.168.1.6 255.255.255.255 On-link 192.168.1.6 281
192.168.1.255 255.255.255.255 On-link 192.168.1.6 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.6 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.6 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 58 ::/0 On-link
1 306 ::1/128 On-link
15 58 2001::/32 On-link
15 306 2001:0:5ef5:79fd:482:110b:3f57:fef9/128
On-link
11 281 fe80::/64 On-link
15 306 fe80::/64 On-link
15 306 fe80::482:110b:3f57:fef9/128
On-link
11 281 fe80::301c:ce8d:f658:42e3/128
On-link
1 306 ff00::/8 On-link
15 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/24/2011 10:51:36 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {0eff2d35-a0cc-4d47-a982-1728d960d9cf}

Error: (11/24/2011 10:01:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: InsOnSrv.exe, version: 1.0.0.1, time stamp: 0x4db7e771
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2c8
Faulting application start time: 0xInsOnSrv.exe0
Faulting application path: InsOnSrv.exe1
Faulting module path: InsOnSrv.exe2
Report Id: InsOnSrv.exe3

Error: (11/23/2011 10:14:43 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1224

Start Time: 01cca9c3f30db2d6

Termination Time: 296

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/23/2011 09:40:33 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: bfc

Start Time: 01cca9c07686ff61

Termination Time: 350

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/23/2011 09:37:59 AM) (Source: Microsoft-Windows-RestartManager) (User: Julia)Julia
Description: Application or service 'Windows Live Photo Acquisition Wizard' could not be shut down.

Error: (11/23/2011 09:15:30 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dc0

Start Time: 01cca9be611de2ff

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (10/29/2011 10:15:36 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17dc

Start Time: 01cc93dfbfcc796a

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (10/26/2011 01:04:09 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1518

Start Time: 01cc93cf409f0143

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (10/26/2011 00:36:39 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1484

Start Time: 01cc93dbd526835d

Termination Time: 22

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (10/25/2011 03:12:21 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8fc

Start Time: 01cc93277e07522f

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:


System errors:
=============
Error: (11/26/2011 08:54:47 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (11/24/2011 09:16:48 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (11/24/2011 08:15:14 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (11/24/2011 07:00:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (11/24/2011 05:39:48 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (11/24/2011 00:33:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (11/23/2011 07:33:58 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.

Error: (11/23/2011 10:15:16 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (11/23/2011 10:15:15 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (11/23/2011 10:15:15 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Microsoft Office Sessions:
=========================
Error: (08/24/2011 07:50:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 6Microsoft Office Outlook12.0.6423.100012.0.6425.1000626540


=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.2.152.32)
Adobe Reader 9.1 MUI (Version: 9.1.0)
ASUS WebStorage (Version: 3.0.108.222)
AsusScreensaver (Version: 1.05)
AsusVibe2.0 (Version: 2.0.7.142)
Atheros Client Installation Program (Version: 7.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
AVG 2011 (Version: 10.0.1411)
AVG 2011 (Version: 10.0.2092)
Broadcom Wireless Network Adapter (Version: 1.00.0000)
CapsHook (Version: 1.0.0.7)
Chicken Invaders 2
Contrôle ActiveX Windows Live Mesh pour connexions ŕ distance (Version: 15.4.5722.2)
CyberLink PowerRecover (Version: 5.6.1622)
D3DX10 (Version: 15.4.2368.0902)
E-Cam (Version: 2.0.3.0)
Eee Docking 3.8.3 (Version: 3.8.3)
ETDWare PS/2-x86 7.0.5.11_WHQL (Version: 7.0.5.11)
ExpressGateCloud (Version: 2.7.29.198)
FontResizer (Version: 1.01.0011)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Game Park Console (Version: 6.2.0.3)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
HiJackThis (Version: 1.0.0)
Hotkey Service (Version: 1.38)
InstantOn (Version: 2.0.5)
Intel® Graphics Media Accelerator Driver (Version: 8.14.10.2364)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
Junk Mail filter update (Version: 15.4.3502.0922)
LiveUpdate (Version: 1.29)
LocaleMe (Version: 1.3)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 15.4.2862.0708)
Raccolta foto di Windows Live (Version: 15.4.3502.0922)
Ralink RT2860 Wireless LAN Card (Version: 1.5.1.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6186)
Super Hybrid Engine (Version: 2.17)
syncables desktop SE (Version: 5.5.746.11492)
Trend Micro Titanium (Version: 3.0)
Trend Micro Titanium (Version: 3.00)
Uniblue RegistryBooster (Version: 6.0.10.7)
WIDCOMM Bluetooth Software (Version: 6.3.0.5500)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live Fotogalerie (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh - ActiveX-besturingselement voor externe verbindingen (Version: 15.4.5722.2)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX control for remote connections (Version: 15.4.5722.2)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 74%
Total physical RAM: 1014.12 MB
Available physical RAM: 255.36 MB
Total Pagefile: 2038.12 MB
Available Pagefile: 551.4 MB
Total Virtual: 2047.88 MB
Available Virtual: 1942.25 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:100 GB) (Free:73.4 GB) NTFS
2 Drive d: () (Fixed) (Total:183.07 GB) (Free:182.97 GB) NTFS

========================= Users: ========================================

User accounts for \\JULIA-PC

Administrator Guest Julia


**** End of log ****

#5 paws1610

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Posted 26 November 2011 - 04:24 AM

Malware

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8245

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

26/11/2011 09:24:31
mbam-log-2011-11-26 (09-24-31).txt

Scan type: Quick scan
Objects scanned: 159165
Time elapsed: 11 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 paws1610

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Posted 26 November 2011 - 04:29 AM

GMER

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2011-11-26 09:30:05
Windows 6.1.7601 Service Pack 1 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 Hitachi_ rev.ES2O
Running: b28ie8pd.exe; Driver: C:\Users\Julia\AppData\Local\Temp\ugloypod.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\fastfat \Fat AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\tdx \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\tdx \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\tdx \Device\Tcp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Inc.)
AttachedDevice \Driver\tdx \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\tdx \Device\Udp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Inc.)
AttachedDevice \Driver\tdx \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\tdx \Device\RawIp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Inc.)

---- EOF - GMER 1.0.15 ----

#7 paws1610

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Posted 26 November 2011 - 04:31 AM

That should be it, thanks in advance for your help Broni. :thumbsup:

#8 Broni

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Posted 26 November 2011 - 11:42 AM

I don't see anything malicious but....

You're running two AV programs:
AVG 2011
Trend Micro Titanium

One of them has to go.
If AVG make sure to use AVG Remover to uninstall it: http://www.avg.com/us-en/utilities

Then:

Total physical RAM: 1014.12 MB

Your computer would run much better if you add another 1GB of RAM.

Also, uninstall Uniblue RegistryBooster.
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


===========================================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#9 paws1610

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Posted 27 November 2011 - 02:00 PM

No infections, thanks again.

So if everything is fine what does this mean:

Error: (11/24/2011 09:16:48 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

As it seems to happen every day so is it nothing to worry about? Plus the other errors that seem to pop up on the event viewer.

#10 Broni

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Posted 27 November 2011 - 02:03 PM

IF your computer is working fine three is no reason to dig through Event Viewer.
You'll find some errors on every computer.

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