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Adware! Please Help

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1 reply to this topic

#1 andrew2


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  • Local time:07:44 AM

Posted 01 February 2006 - 11:45 AM

Hello, I have infected my work computer with some horrible crap that I can not remove. It seems to be www coolweb, inqwire or about:info. I have followed all the directions in the sticky post, and I have run spybot and adaware several times and rebooted, but it always seems to come back. Also tried a couple of other anti-spyware softwares. Would someone please analyze this log. Unfortunately, I am mostly computer ignorant.

Logfile of HijackThis v1.99.1
Scan saved at 11:41:40 AM, on 2/1/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
C:\Program Files\Dell\OpenManage\Client\DLT.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Network Monitor\netmon.exe
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Netropa\Multimedia Keyboard\mmusbkb2.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
D:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
D:\Program Files\Microsoft Office\Office\1033\wfxmsrvr.exe
D:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\user\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
O1 - Hosts: www.qoologic.com
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: IEWebCatcher Class - {FFF4E223-7019-4CE7-BE03-D7D3C8CCE884} - C:\Program Files\DNS\Catcher.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINNT\Updreg.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [iserv] C:\WINNT\system32\fuywr.exe
O4 - HKLM\..\Run: [Ddylt] C:\WINNT\mgbndlm.exe
O4 - HKLM\..\Run: [winsync] C:\WINNT\system32\wiwiyc.exe reg_run
O4 - HKLM\..\Run: [ntdll.dll] C:\windows\winsysupd4.exe
O4 - HKLM\..\Run: [winsysupd] C:\windows\winsysupd4.exe
O4 - HKLM\..\Run: [winsysban] C:\windows\winsysban4.exe
O4 - HKLM\..\Run: [gimmygames] C:\windows\gimmygames.exe
O4 - HKCU\..\Run: [DNS] C:\Program Files\Common Files\mc-58-12-0000133.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = C:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = D:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet6_38.dll' missing
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://finance.admin.ccny.cuny.edu/CFIDE/classes/CFJava.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/1774cbcd76ecaf...ip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003080...all/xscan53.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) -
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://www.wildtangent.com/install/wdriver...iker/wtinst.cab
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BCC85034-8129-4AA2-8789-23875EE41C4D}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\..\{BCC85034-8129-4AA2-8789-23875EE41C4D}: NameServer =,
O17 - HKLM\System\CS2\Services\Tcpip\..\{BCC85034-8129-4AA2-8789-23875EE41C4D}: NameServer =,
O17 - HKLM\System\CS3\Services\Tcpip\..\{BCC85034-8129-4AA2-8789-23875EE41C4D}: NameServer =,
O20 - AppInit_DLLs: C:\WINNT\system32\wmfhotfix.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O20 - Winlogon Notify: NetCache - C:\WINNT\system32\o6ns0g57e6.dll
O20 - Winlogon Notify: winqsc32 - C:\WINNT\SYSTEM32\winqsc32.dll
O23 - Service: ActionAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AolSoftware (aolsoftware) - Unknown owner - C:\WINNT\qwert.exe
O23 - Service: DellDmi - Dell Computer Corporation - C:\DMI\WIN32\bin\DellDmi.exe
O23 - Service: DEventAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
O23 - Service: DLT - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\DLT.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINNT\system32\HPZipm12.exe (file missing)
O23 - Service: Win32Sl - Intel - C:\dmi\win32\bin\Win32sl.exe
O23 - Service: Windows Host Name - Unknown owner - C:\WINNT\system32\lmass.exe" -service (file missing)

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#2 -David-


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  • Gender:Male
  • Location:London
  • Local time:01:44 PM

Posted 05 February 2006 - 12:18 PM

Hi andrew2 :thumbsup:

You have quite a badly infected system there :flowers:. Please note that this will not be a one step fix --> we are going to have to go through various stages to get your system clean. With the logs that you post at the end of this, I will be able to post a more detailed fix.

Please move HijackThis to another location, preferably c:\Program Files\HijackThis. Anywhere is fine, other than your Desktop or a Temp folder. If HijackThis is in a temporary folder you run the risk of accidentally deleting the backups or it clutters your desktop with all the backups.
If you use Windows XP it might be that you just double clicked on the file HijackThis.exe, but that only extracts the file to a temporary folder. Please select the file and Extract it to a folder.

How do you make a permanent folder:

Click "My Computer", then "C:\" and then on "Program Files".
In the menu bar, "File"->"New"->"Folder".
That will create a folder named "New Folder", which you can rename to "HJT" or "HijackThis".
Now you have "C:\Program Files\HijackThis". Put your HijackThis.exe there.


Download :huh: LSPfix
  • Double-click LSPFix.exe to run
  • Select: (Advanced) "I know what I'm doing"
  • Select: "newdotnet6_38.dll" (left pane)
  • Click the right arrow to bring it to REMOVE (right pane).
  • Then click the FINISH button. Restart your computer.
Note: if "newdotnet6_38.dll" isn't listed just click Finish (and reboot)


Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck.
  • Install background guard
  • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
    ewido manual updates

Reboot into SAFE MODE
By pressing the F8 key right when Windows starts, usually right after you hear your computer
beep when you reboot it (some versions of windows will display 'Starting Windows' with a grey progress bar)
you will be brought to a menu where you can choose to boot into safe mode.

If it does not work on the first try, reboot and try again, as you have to be quick when you press it.


Once the you are in safe mode do the following:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • DO NOT Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Close ewido security suite.


Reboot to normal mode :huh:

You have the latest version of VX2. Download L2mfix from one of these two locations:


Save the file to your desktop and double click l2mfix.exe. Click the Install button to extract the files and follow the prompts, then open the newly added l2mfix folder on your desktop. Double click l2mfix.bat and select option #1 for Run Find Log by typing 1 and then pressing enter. This will scan your computer and it may appear nothing is happening, then, after a minute or 2, notepad will open with a log. Copy the contents of that log and paste it into this thread.

IMPORTANT: Do NOT run option #2 OR any other files in the l2mfix folder until you are asked to do so!


Please post a HJT log, the ewido log and the L2me fix log at the end! :huh:

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