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A Problem Has Been Detected...

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#1 Barry1


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Posted 23 November 2011 - 09:34 PM

This error is on a Lenovo laptop running Windows XP. Recntly upgraded to SP3 and AVG2012.

Had a problem with MS Exchange being slow and noticed the outbox had a days worth of mail. Send / Receive did not clear so I went to reboot. The system went into a blue screen with something like chkdsk running (1-3 updates) so I left the machine run unattended. It competed and now the machine is locked into a loop with the blue screen and the Windows Recovery console. I have tried every reboot method (safe...Last Known Good etc..) but it is still locked in the loop.

The message is ....a problem has been detected in windows to prevent damage it shutdown....if this is the first time try restart....or else follow these steps..."Disable or uninstall antivirus software, disk defragmentation or backup utilities. Check hard drive configuration and check for updated drivers. Run chkdsk / F to check for hard drive corruption"

The technical information on the "stop" is listed in the Topic Description above. I haven't been able to follow the instructions on the blue screen because I can't get out of the loop.

Lenovo has the ThinkVantage button that would allow a restore to factory settings but I want to leave this as a last resort.

I am getting the same message on my Dell Laptop. If any one can help it would be appericated

Edited by hamluis, 24 November 2011 - 10:07 AM.
Split from different topic, PM sent new OP.

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#2 bludgard


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Posted 25 November 2011 - 02:31 PM

I am getting the same message on my Dell Laptop.

Hi, Barryl.
Please post the make/model; or if you can find a website that has the specifications of your particular machine, post a link here.
Welcome and Howdy. :wink:

#3 kbit


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Posted 25 November 2011 - 03:02 PM

sounds like it could be a virus if same problem on two machines recently. i used avg in the past and found it LETS virus infect machine, so i never use or recommend avg to anyone. i use avast and never have any problems. might have to do complete restore or reinstall xp.

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