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Browser always crashes - malware removers not fixing problem


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9 replies to this topic

#1 sophitus

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Posted 24 November 2011 - 04:04 AM

Hello, I'm a longtime computer illiterate, first-time help forum poster.

For the past day, my Firefox browser has been repeatedly crashing. It seems to crash whenever I go to any Web site except for a simple few like gmail. In fact, this site has already crashed several times while trying to get this message out.

It started a couple of days ago when I found that if I clicked a google search result, my browser redirected to some unrelated site. I ran McAfee and IObit Security, found some infected files, and removed them, but the problem persisted. So yesterday I downloaded Ad-Aware and ran it. Again, some infected files emerged and were removed. The redirection problem went away, but instead Firefox simply began crashing. I tried Opera and Internet Explorer, and they both have the same problem. I updated Firefox and got the latest Windows security updates (I'm running Vista). Then I downloaded and ran MBAM and Super Antispyware. Once again, they came up with infected files, which I removed. But the problem has not gone away.

Right now, one of two problems usually occur when I open my browser and go to almost any site: either firefox simply crashes or it begins opening multiple new tabs and windows and then promptly crashes.

Any ideas? I'd greatly appreciate any help.

Thanks,
soph

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#2 Broni

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Posted 24 November 2011 - 02:09 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 sophitus

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Posted 24 November 2011 - 05:14 PM

Thanks for your help. Here is the log from the security check:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
Java™ 6 Update 22
Out of date Java installed!
Adobe Flash Player ( 10.0.32.18) Flash Player Out of Date!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
Windows Defender MSASCui.exe
``````````End of Log````````````

#4 sophitus

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Posted 24 November 2011 - 05:19 PM

The log from mini toolbox is apparently too big to post, so I've split it up over two replies

MiniToolBox by Farbar
Ran by Adam (administrator) on 24-11-2011 at 11:15:58
Windows Vista ™ Home Basic Service Pack 2 (X86)
***************************************************************************
========================= IE Proxy Settings: ==============================
Proxy is enabled.
No Proxy Server is set.
========================= FF Proxy Settings: ==============================
"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 50370
"network.proxy.type", 4
Hosts file not detected in the default directory
========================= IP Configuration: ================================
Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
The following helper DLL cannot be loaded: WSHELPER.DLL.
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.
Windows IP Configuration
Host Name . . . . . . . . . . . . : Adam-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-1A-04-13-EF-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a108:2501:731e:51bc%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 24, 2011 12:32:16 AM
Lease Expires . . . . . . . . . . : Sunday, December 31, 2147 5:44:28 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 292559364
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-47-24-F1-00-25-64-5E-F7-FD
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-25-64-5E-F7-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:8bf:1bbf:3f57:fdfd(Preferred)
Link-local IPv6 Address . . . . . : fe80::8bf:1bbf:3f57:fdfd%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2EAF41D8-90A4-463E-9A58-40086062D497}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging google.com [74.125.224.81] with 32 bytes of data:
Reply from 74.125.224.81: bytes=32 time=52ms TTL=53
Reply from 74.125.224.81: bytes=32 time=22ms TTL=53

Ping statistics for 74.125.224.81:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 52ms, Average = 37ms

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=90ms TTL=50
Reply from 209.191.122.70: bytes=32 time=62ms TTL=50

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 90ms, Average = 76ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...70 1a 04 13 ef ea ...... Dell Wireless 1397 WLAN Mini-Card
11 ...00 25 64 5e f7 fd ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1 ........................... Software Loopback Interface 1
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.Belkin
13 ...00 00 00 00 00 00 00 e0 isatap.{2EAF41D8-90A4-463E-9A58-40086062D497}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.2 281
192.168.2.2 255.255.255.255 On-link 192.168.2.2 281
192.168.2.255 255.255.255.255 On-link 192.168.2.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 18 ::/0 On-link
1 306 ::1/128 On-link
10 18 2001::/32 On-link
10 266 2001:0:4137:9e76:8bf:1bbf:3f57:fdfd/128
On-link
12 281 fe80::/64 On-link
10 266 fe80::/64 On-link
10 266 fe80::8bf:1bbf:3f57:fdfd/128
On-link
12 281 fe80::a108:2501:731e:51bc/128
On-link
1 306 ff00::/8 On-link
10 266 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog5 06 mswsock.dll [File Not found] ()
Catalog5 07 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()
Catalog9 22 mswsock.dll [File Not found] ()
Catalog9 23 mswsock.dll [File Not found] ()
Catalog9 24 mswsock.dll [File Not found] ()

#5 sophitus

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Posted 24 November 2011 - 05:22 PM

Mini Toolbox log continued:

========================= Event log errors: ===============================
Application errors:
==================
Error: (11/24/2011 11:16:38 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0x784, application start time 0xnslookup.exe0.

Error: (11/24/2011 11:16:27 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000138, fault offset 0x00009f7d,
process id 0x190, application start time 0xnslookup.exe0.

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\9> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\9> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\8> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\8> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\7> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\7> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\6> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/24/2011 09:30:01 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ADAM\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\A8U25MA2.DEFAULT\CACHE\6> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)

#6 sophitus

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Posted 24 November 2011 - 05:30 PM

Mini Toolbox log continued:

System errors:
=============
Error: (11/24/2011 00:32:22 AM) (Source: Service Control Manager) (User: )
Description: DgiVecp%%2

Error: (11/24/2011 00:32:22 AM) (Source: Service Control Manager) (User: )
Description: Windows FirewallWindows Firewall Authorization Driver%%183

Error: (11/24/2011 00:32:22 AM) (Source: Service Control Manager) (User: )
Description: Windows Firewall Authorization Driver%%183

Error: (11/24/2011 00:32:22 AM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058

Error: (11/24/2011 00:32:22 AM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 PCI Express Network Connection Driver%%1058

#7 sophitus

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Posted 24 November 2011 - 05:33 PM

OK, I had to stop posting my logs because the forum simply will not allow me. Is there a length limit on replies that keeps getting smaller?

#8 Broni

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Posted 24 November 2011 - 05:35 PM

We may be dealing with ZeroAccess rootkit there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#9 sophitus

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Posted 24 November 2011 - 08:38 PM

OK, I followed the steps and posted a new topic with logs in the malware removal forum. Thanks for all your help.

#10 Orange Blossom

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Posted 24 November 2011 - 09:02 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429206.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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