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Infected? Virus keeps coming back.!


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8 replies to this topic

#1 NewbieChick

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Posted 23 November 2011 - 08:00 PM

Somebody please help! I've tried everything I know of...
The other day while my little sister was researching something for a project on our home computer, she clicked on a link and a window popped up saying, "Congratualtions.! Your our winner for today blah blah blah". =( When I saw it, I knew it was a virus attempt because I came across this once before when my brother was caught looking at porn smh
Anyways, I ran three different Virus Scanners, Mcafee, Threatfire and AVG, and all three said there was no infected file on my computer. Yet, every twenty (20) minutes, Threatfire virus alert would pop up with the location and name of the infected file. Each time, I selected 'Kill and Quarentine', and each time, the application disappears only to reappear later in the next twenty (20) minute time frame. Oh, and whenever anyone tries to use a search engine, youtube or any website where you have to enter data into a search field, a separate window pops up like ex: randomtext.jempca.randomtext. And it always redirects to some kind of online 'shop', 'search engine' or another 'Congralations.!' message pops up.
I went online to research what I could about manually removing a virus using the computers CMD. I tried it a few times to get rid of the folder the viruses would constantly pop up in, but the virus would still pop up. The location is always C:/Windows/Temp/ which I found wierd because I thought most viruses would pop up in the System32 folder not in the Temp folder. The virus always starts with 'hki' followed by four (4) numbers and the extension '.exe'. Like for example hki1533.exe or hki3506.exe. It's always an Application type and when it appeared in the 'QLWDIA' folder I deleted, it always appeared as 'Setup'.
Someone please help, this is driving me crazy.!

Edit** Oh and I have a Toshiba laptop that runs Windows XP

Edited by NewbieChick, 23 November 2011 - 08:06 PM.


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#2 NewbieChick

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Posted 23 November 2011 - 08:31 PM

This time when it Threatfire alerted me, i located the Temp folder and there was five (5) different hki****.exe files!

#3 Broni

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Posted 24 November 2011 - 02:14 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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#4 NewbieChick

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Posted 24 November 2011 - 04:59 PM

Okay when I downloaded SecurityCheck and ran the program this message popped up:
netsh.exe - Entry Point Not Found
The procedure entry point MigrateWinsockConfiguration cold not be located in the dynamic link library MSWSOCK.dll.

--
When I downloaded MiniToolbox these messages popped up:
netsh.exe - Entry Point Not Found
The procedure entry point MigrateWinsockConfiguration cold not be located in the dynamic link library MSWSOCK.dll.

nslookup.exe - Ordinal Not Found
The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll. << this message popped up twice.

---
After that these two notepad entries popped up:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2011
McAfee VirusScan
McAfee SecurityCenter
Antivirus out of date!
```````````````````````````````
Anti-malware/Other Utilities Check:

ThreatFire
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
ThreatFire TFTray.exe
ThreatFire TFService.exe
``````````End of Log````````````


-----

MiniToolBox by Farbar
Ran by Hall (administrator) on 24-11-2011 at 16:53:47
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
Hosts file not detected in the default directory
========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
Intel® PRO/100 VE Network Connection = Local Area Connection (Media disconnected)
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.


Windows IP Configuration



Host Name . . . . . . . . . . . . : toshiba-user

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection

Physical Address. . . . . . . . . : 00-13-02-5C-D3-97

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.70

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Thursday, November 24, 2011 3:09:49 PM

Lease Expires . . . . . . . . . . : Friday, November 25, 2011 3:09:49 PM



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-A0-D1-45-0D-63



Pinging google.com [72.14.204.105] with 32 bytes of data:



Reply from 72.14.204.105: bytes=32 time=261ms TTL=52

Reply from 72.14.204.105: bytes=32 time=242ms TTL=52



Ping statistics for 72.14.204.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 242ms, Maximum = 261ms, Average = 251ms



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=536ms TTL=47

Reply from 72.30.2.43: bytes=32 time=1092ms TTL=47



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 536ms, Maximum = 1092ms, Average = 814ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 02 5c d3 97 ...... Intel® PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
0x3 ...00 a0 d1 45 0d 63 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.70 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.70 192.168.1.70 20
192.168.1.0 255.255.255.0 192.168.1.70 192.168.1.70 25
192.168.1.70 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.70 192.168.1.70 25
224.0.0.0 240.0.0.0 192.168.1.70 192.168.1.70 25
255.255.255.255 255.255.255.255 192.168.1.70 3 1
255.255.255.255 255.255.255.255 192.168.1.70 192.168.1.70 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/24/2011 04:21:02 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 04:14:47 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 04:08:14 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 03:58:45 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 03:27:56 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 03:14:54 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Error in creating result PEAP-TLV in response to received PEAP-TLV (ping.exe!ld!)

Error: (11/24/2011 03:11:00 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Error in creating result PEAP-TLV in response to received PEAP-TLV (ping.exe!ld!)

Error: (11/24/2011 01:57:56 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 01:34:17 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00007eaa.
Processing media-specific event for [ping.exe!ws!]

Error: (11/24/2011 01:09:04 PM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 5.1.2600.5512, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x00067a38.
Processing media-specific event for [ping.exe!ws!]


System errors:
=============
Error: (11/24/2011 06:25:00 AM) (Source: Schedule) (User: )
Description: The At13.job command failed to start due to the following error:
%%2147942405

Error: (11/24/2011 06:14:25 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (11/24/2011 06:01:20 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (11/24/2011 05:47:43 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (11/24/2011 05:28:35 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (11/24/2011 05:25:00 AM) (Source: Schedule) (User: )
Description: The At12.job command failed to start due to the following error:
%%2147942402

Error: (11/24/2011 05:25:00 AM) (Source: Schedule) (User: )
Description: The At11.job command failed to start due to the following error:
%%2147942405

Error: (11/24/2011 05:14:03 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (11/24/2011 05:05:57 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127

Error: (11/24/2011 04:50:49 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service terminated with the following error:
%%127


Microsoft Office Sessions:
=========================
Error: (11/24/2011 04:21:02 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 04:14:47 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 04:08:14 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 03:58:45 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 03:27:56 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 03:14:54 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 03:11:00 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 01:57:56 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 01:34:17 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512shlwapi.dll6.0.2900.591200007eaa

Error: (11/24/2011 01:09:04 PM) (Source: Application Error)(User: )
Description: ping.exe5.1.2600.5512mshtml.dll8.0.6001.1915400067a38


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Reader 7.0 (Version: 7.0.0)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL You've Got Pictures Screensaver
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
AVG 2011 (Version: 10.0.1410)
AVG 2011 (Version: 10.0.1520)
Bejeweled 2 Deluxe (Version: WT004722)
Blasterball 2 Revolution (Version: WT004723)
Bluetooth Stack for Windows by Toshiba (Version: v4.00.23(T))
Bonjour (Version: 3.0.0.10)
CD/DVD Drive Acoustic Silencer (Version: 1.00.008)
DVD-RAM Driver (Version: 5.0.2.5)
ESPNMotion (Version: 2.1.6.0011)
FATE (Version: WT006066)
GemMaster Mystic
Google Toolbar for Internet Explorer
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Deskjet 1000 J110 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1000 J110 series Help (Version: 140.0.65.65)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4436)
Intel® PRO Network Connections Drivers
Intel® PROSet/Wireless Software (Version: 10.01.0000)
InterVideo WinDVD Creator 2 (Version: 2.0.14.376)
InterVideo WinDVD for TOSHIBA (Version: 5.0-B11.533)
iTunes (Version: 10.5.0.142)
J2SE Runtime Environment 5.0 Update 4 (Version: 1.5.0.40)
Macromedia Flash Player 8 (Version: 8.0.22.0)
McAfee SecurityCenter
McAfee VirusScan
mCore (Version: 5.40.0000)
mDrWiFi (Version: 5.40.0000)
Metamail (Toshiba Registration Utility) (Version: 4.5)
mHelp (Version: 5.40.0000)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office OneNote 2003 (Version: 11.0.8173.0)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
mIWA (Version: 5.40.0000)
mLogView (Version: 5.40.0000)
mMHouse (Version: 5.40.0000)
mPfMgr (Version: 5.40.0000)
mPfWiz (Version: 5.40.0000)
mProSafe (Version: 9.00.0000)
MSN
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
mWlsSafe (Version: 9.00.0000)
mXML (Version: 5.40.0000)
MyConnect Special Offer (Version: 1.1.0)
mZConfig (Version: 5.40.0000)
Office 2003 Trial Assistant (Version: 1.0.0)
Otto
Polar Golfer (Version: WT004829)
QuickTime
QuickTime (Version: 7.70.80.34)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 2.02)
RealUpgrade 1.1 (Version: 1.1.0)
SCRABBLE (Version: WT004725)
SD Secure Module (Version: 1.0.3)
Sonic DLA (Version: 5.2.0)
Sonic Encoders (Version: 1.00)
Sonic RecordNow! (Version: 7.31)
Synaptics Pointing Device Driver (Version: 8.2.9.0)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.16.0000)
ThreatFire
TIPCI (Version: 1.16.0000)
TOSHIBA Assist
TOSHIBA ConfigFree (Version: 5.90.05)
TOSHIBA Controls
TOSHIBA Game Console
TOSHIBA Hotkey Utility (Version: 1.00.01ST)
TOSHIBA PC Diagnostic Tool
TOSHIBA Power Saver (Version: 7.03.07.I)
TOSHIBA SD Memory Card Format
TOSHIBA Software Modem (Version: 2.1.62 (SM2162ALD04))
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA TouchPad ON/Off Utility (Version: 1.00.01ST)
TOSHIBA TV Tuner 4.0.12.73 (Version: 4.0.12.73)
TOSHIBA Utilities (Version: 1.00.07ST)
TOSHIBA Virtual Sound
TOSHIBA Zooming Utility
Update Rollup 2 for Windows XP Media Center Edition 2005
VC 9.0 Runtime (Version: 1.0.0)
Viewpoint Media Player
VoiceOver Kit (Version: 1.40.128.0)
WebFldrs XP (Version: 9.50.7523)
WildTangent Web Driver
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB894553
Windows XP Media Center Edition 2005 KB895678
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Music Engine

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 2037.98 MB
Available physical RAM: 959.53 MB
Total Pagefile: 3933.89 MB
Available Pagefile: 2980.33 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966.34 MB

========================= Partitions: =====================================

1 Drive c: (SQ004126P01) (Fixed) (Total:111.54 GB) (Free:40.7 GB) NTFS

========================= Users: ========================================

User accounts for \\TOSHIBA-USER

Administrator ASPNET Guest
Hall HelpAssistant SUPPORT_388945a0


**** End of log ****

#5 Broni

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Posted 24 November 2011 - 05:07 PM

We may be dealing with ZeroAccess rootkit there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#6 NewbieChick

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Posted 24 November 2011 - 05:15 PM

Okay but question, Do I still follow the last two steps in ur first post or not do them, and just follow what you just said in ur last post?

#7 NewbieChick

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Posted 24 November 2011 - 05:25 PM

Nevermind

#8 NewbieChick

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Posted 24 November 2011 - 10:02 PM

Update: I just finished running the GMER scan and finished all the steps in the Guide. All logs are now posed in the Log Forum. =)

#9 Orange Blossom

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Posted 25 November 2011 - 03:25 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429210.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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