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shutdown when I run iolo drive scrubber?


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#1 manmountain8

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Posted 23 November 2011 - 07:15 PM

I am trying to run iolo drive scrubber boot disk and after the intitial free dos page runs it just shuts down the computer. It's a toshiba satelite running XP. The boot disk works fine on any other computer. This is my kids computer and it was infected with over 1500 viruses and 7 different independant rootkit trojans. It was the worst infection I have ever seen or heard of. After working on it for weeks I managed to get clean scans but it just doesn't run right anymore and it still redirects the browser, so I'm going to start from scratch. At first drive scrubber wouldn't run because the DVD drive had an i/o device error. I pulled out the drive, removed the DVD wedged in behind it, lol, and cleaned the contacts and it worked. Now it just shuts the computer down every time I try to load Drive scrubber. Could this have something to do with a rootkit infection still hiding in the bootkit sector? Maybe something to do with the secondary ide settings? Nah, not that, idk, but I'm supposed to have this done before I go out of town for 2 weeks on Saturday and it's not looking good right now. Any help would be much appreciated. Thanks...

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#2 Broni

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Posted 24 November 2011 - 02:15 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Orange Blossom

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Posted 24 November 2011 - 06:52 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429185.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:

I will be out of town and won't have access to the computer in question from Nov 26th until Dec 11th. If I can't fix it before Saturday can you please keep my topic open until I return. Thank you...


Our automated system will likely close the topic before your return if your topic is not picked up prior to that point. If that happens, please send a private message to a moderator to reopen the topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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