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Hacked?


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#1 Robert Johnson

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Posted 23 November 2011 - 05:28 AM

I have a problem with my internet use being monitored. I have a HP laptop with XP installed no wireless router and I am the only user of this computer. I have scrubbed the hard drive and reinstalled the os but it doesn't change anything. I was told to replace the hard drive but I don't think it would fix the problem but only cost a bunch of money or maybe it would I don't know. Someone also told me that it might be channeled through the email program which I can believe because I also have a Imac that I was having the same problem with. On the mac I installed the Little snitch program and when surfing the email program would pop up every time I went to a web site. Sounds fishy to me. I want this crap of my computers AND want to know who to hang for it!

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#2 Robert Johnson

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Posted 23 November 2011 - 06:01 AM

I forgot to mention above that a screen popped up one day and I can't remember what it said but almost instantly the screen went black. This has happened before so I knew it was the rectifier for the back light. Dont't know if it's related or not to anything but it is getting expensive to get it fixed every time. One more thing I forgot to mention is that when surfing, a screen comes up saying my internet connection was reset. Is that supposed to happen?

#3 boopme

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Posted 23 November 2011 - 01:19 PM

Hello, let's check for malware first..

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Robert Johnson

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Posted 23 November 2011 - 07:32 PM

This is what was found;
ESET scan
C:\Documents and Settings\Administrator\My Documents\Downloads\speedupmypc.exe Win32/SpeedUpMyPC application deleted - quarantined

MBAM log
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8227

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

11/23/2011 5:06:18 PM
mbam-log-2011-11-23 (17-06-18).txt

Scan type: Quick scan
Objects scanned: 174568
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

GMER log
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-23 18:27:10
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4 ST9100822A rev.3.02
Running: gmer.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\fwqdaaoc.sys


---- Kernel code sections - GMER 1.0.15 ----

init C:\WINDOWS\system32\drivers\tifm21.sys entry point in "init" section [0xF674ADBF]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Mozilla Firefox\firefox.exe[3644] ntdll.dll!LdrLoadDll 7C91632D 5 Bytes JMP 01222EC0 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\plugin-container.exe[3888] USER32.dll!SetWindowLongA 7E42C29D 5 Bytes JMP 106AC350 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\plugin-container.exe[3888] USER32.dll!SetWindowLongW 7E42C2BB 5 Bytes JMP 106AC2E2 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\plugin-container.exe[3888] USER32.dll!GetWindowInfo 7E42C49C 5 Bytes JMP 1045E363 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\plugin-container.exe[3888] USER32.dll!TrackPopupMenu 7E46531E 5 Bytes JMP 1045E91C C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 EABFiltr.sys (QLB PS/2 Keyboard filter driver/Hewlett-Packard Development Company, L.P.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 EABFiltr.sys (QLB PS/2 Keyboard filter driver/Hewlett-Packard Development Company, L.P.)

---- EOF - GMER 1.0.15 ----


I hope it helps find whats up, I'm tired of my email being compromised I couldn't stop my firefox fast enough before the GMER program started so it may have picked up some extra info

Edited by Robert Johnson, 23 November 2011 - 07:37 PM.


#5 boopme

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Posted 25 November 2011 - 02:50 PM

I see no malware now. Change your Email password and reconfigure the router to prevent anyone from having access.
To reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE

To reconfigure any security settings you had in place prior to the reset. Check out this site here for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Edited by boopme, 25 November 2011 - 02:51 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Robert Johnson

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Posted 26 November 2011 - 06:00 AM

Like I said before I don't use a router, just the Wild blue equipment. I am just wondering how something like this could be done to my computer? I have tried everything I can think of and nothing changes anything. Is it a proxy server or is someone logging on wireless, is my ISP pulling bleep? I used to work for the company that installs the sat dishes. Do you have any ideas you could give me. Like I said before it was suggested to me it probably has something to do with the email. Would changing the hard drive do anything? The mother board?

#7 boopme

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Posted 26 November 2011 - 10:24 PM

Sorry about the router comments,when you said"no wireless" router,I felt you had a "wired" router...
Changing the hard drive or reformatting it,I don't think is a solution.
So I can only suggest a deeper look.



Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Robert Johnson

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Posted 13 January 2012 - 06:59 PM

I was surfing on this site and came across a page that told how to do a complete delete of firefox to get rid of all of it. I was going to delete it cause of the problems with Java on firefox version 9. I deleted the internet explorer icon a while ago to get it off the start up menu because I just use firefox, so I did a search to find it to put it back on the list and search the came up with four IE icons. I clicked on each one to see what they did and the third one opened up with a search page of XTOFF. What the heck is this. I did a little searching and it is mostly described as a virus. IS this a virus? If it is how do I get it off my system? There is something seriously screwy with my computer.

#9 boopme

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Posted 13 January 2012 - 08:44 PM

Not 100% sure myself and am Asking about it.

a. Open Internet Explorer 6.
b. On the Tools menu, click Internet Options.
c. Click the Programs tab, click Reset Web Settings, and then click Yes in
the Reset Web Settings dialog box.

You have an old MBAM on here,at least that last log is old.

b]Rerun MBAM (MalwareBytes) like this:[/b]

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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