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My computer needs help PLEASE

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14 replies to this topic

#1 alaskansnowdragon


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Posted 22 November 2011 - 10:13 PM

Im pretty sure i have a virus or multiple viruses when im doing stuff on the internet it will randomly pop up a internet is not responding message and shut out of it and also stuff is playing in the back ground and I cant stop it and google keeps redirecting me Iv tried everything please help.

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#2 boopme


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Posted 22 November 2011 - 10:28 PM

Hello and welcome.. I moved this to the Am I Infected forum.
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.


Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe ( from Kaspersky's website and not TDSSKiller.zip which appears to be an older version of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller. will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer

Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

[color="#8B0000"]Please ask any needed questions,post SAS,TDSS and MBAM logs and Let us know how the PC is running now.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 alaskansnowdragon

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Posted 23 November 2011 - 07:07 AM

SUPERAntiSpyware Scan Log

Generated 11/22/2011 at 11:59 PM

Application Version : 5.0.1136

Core Rules Database Version : 7979
Trace Rules Database Version: 5791

Scan type : Complete Scan
Total Scan Time : 01:44:13

Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC Off - Administrator

Memory items scanned : 402
Memory threats detected : 0
Registry items scanned : 37906
Registry threats detected : 0
File items scanned : 275011
File threats detected : 218

Adware.Tracking Cookie
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\6KZYEHZT.txt [ /realmedia.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\RSELAU9A.txt [ /adlegend.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\XA3RC3O2.txt [ /collective-media.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\MPREX6D2.txt [ /burstnet.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\TOITNYI7.txt [ /www.googleadservices.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\89TB4F22.txt [ /apmebf.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\23XGMS8B.txt [ /intermundomedia.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\UP1E5SV0.txt [ /adxpose.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\I7QO2WT5.txt [ /adbrite.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\1OA7BTF7.txt [ /ads.pointroll.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\C5LZ29PF.txt [ /revsci.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\5XJOLNFZ.txt [ /mediaplex.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\HDHCK0HD.txt [ /harrenmedianetwork.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\FHLNEOZG.txt [ /www.burstnet.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\9DULX44W.txt [ /network.realmedia.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\ZCS8GSI9.txt [ /imrworldwide.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\IURXYXS7.txt [ /serving-sys.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\1RNAH605.txt [ /adserver.adtechus.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\GIM9NE6I.txt [ /media6degrees.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\5RZTRF36.txt [ /www.networkadvertising.org ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\O72DZ9VC.txt [ /liveperson.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\K2FWD0R9.txt [ /c.atdmt.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\2X4QPVFB.txt [ /advertising.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\14EJFAEH.txt [ /h.atdmt.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\OKJ62J2J.txt [ /pointroll.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\9DBWTGO3.txt [ /ru4.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\1N9U9A8R.txt [ /lucidmedia.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\YKUY54A3.txt [ /dc.tremormedia.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\2XBWBD9A.txt [ /r1-ads.ace.advertising.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\9Q74B1QN.txt [ /questionmarket.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\EVW0B2V6.txt [ /bs.serving-sys.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\JL5RYOHQ.txt [ /yieldmanager.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\59VMSTH7.txt [ /insightexpressai.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\QGJ20SXZ.txt [ /invitemedia.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\YNCFYKVC.txt [ /ad.yieldmanager.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\QAHARE9A.txt [ /ads.pubmatic.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\8UJU5B7V.txt [ /doubleclick.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\1Z1PCRVK.txt [ /tribalfusion.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\0R6HWIGN.txt [ /fastclick.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\6HH0XAVB.txt [ /trafficmp.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\9CNH9632.txt [ /atdmt.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\442J8EAL.txt [ /zedo.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\HTXRV45N.txt [ /pro-market.net ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\WL431XVQ.txt [ /at.atwola.com ]
C:\Users\Marc.rac2591-PC\AppData\Roaming\Microsoft\Windows\Cookies\JEC138AW.txt [ /c1.atdmt.com ]
C:\USERS\MARC.RAC2591-PC\Cookies\6KZYEHZT.txt [ Cookie:marc@realmedia.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\XA3RC3O2.txt [ Cookie:marc@collective-media.net/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\MPREX6D2.txt [ Cookie:marc@burstnet.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\TOITNYI7.txt [ Cookie:marc@www.googleadservices.com/pagead/conversion/1071332492/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\89TB4F22.txt [ Cookie:marc@apmebf.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\UP1E5SV0.txt [ Cookie:marc@adxpose.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\I7QO2WT5.txt [ Cookie:marc@adbrite.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\1OA7BTF7.txt [ Cookie:marc@ads.pointroll.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\C5LZ29PF.txt [ Cookie:marc@revsci.net/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\5XJOLNFZ.txt [ Cookie:marc@mediaplex.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\FHLNEOZG.txt [ Cookie:marc@www.burstnet.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\9DULX44W.txt [ Cookie:marc@network.realmedia.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\ZCS8GSI9.txt [ Cookie:marc@imrworldwide.com/cgi-bin ]
C:\USERS\MARC.RAC2591-PC\Cookies\IURXYXS7.txt [ Cookie:marc@serving-sys.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\1RNAH605.txt [ Cookie:marc@adserver.adtechus.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\5RZTRF36.txt [ Cookie:marc@www.networkadvertising.org/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\O72DZ9VC.txt [ Cookie:marc@liveperson.net/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\K2FWD0R9.txt [ Cookie:marc@c.atdmt.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\2X4QPVFB.txt [ Cookie:marc@advertising.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\14EJFAEH.txt [ Cookie:marc@h.atdmt.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\9DBWTGO3.txt [ Cookie:marc@ru4.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\YKUY54A3.txt [ Cookie:marc@dc.tremormedia.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\2XBWBD9A.txt [ Cookie:marc@r1-ads.ace.advertising.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\9Q74B1QN.txt [ Cookie:marc@questionmarket.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\EVW0B2V6.txt [ Cookie:marc@bs.serving-sys.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\59VMSTH7.txt [ Cookie:marc@insightexpressai.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\QGJ20SXZ.txt [ Cookie:marc@invitemedia.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\8UJU5B7V.txt [ Cookie:marc@doubleclick.net/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\1Z1PCRVK.txt [ Cookie:marc@tribalfusion.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\6HH0XAVB.txt [ Cookie:marc@trafficmp.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\9CNH9632.txt [ Cookie:marc@atdmt.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\442J8EAL.txt [ Cookie:marc@zedo.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\HTXRV45N.txt [ Cookie:marc@pro-market.net/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\WL431XVQ.txt [ Cookie:marc@at.atwola.com/ ]
C:\USERS\MARC.RAC2591-PC\Cookies\JEC138AW.txt [ Cookie:marc@c1.atdmt.com/ ]


#4 alaskansnowdragon

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Posted 23 November 2011 - 07:37 AM

The TDSSKiller wont run.

#5 boopme


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Posted 23 November 2011 - 10:23 AM

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 alaskansnowdragon

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Posted 23 November 2011 - 10:30 AM

Malwarebytes' Anti-Malware

Database version: 8224

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

11/23/2011 9:29:48 AM
mbam-log-2011-11-23 (09-29-48).txt

Scan type: Quick scan
Objects scanned: 228120
Time elapsed: 17 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\XTZqhYCwkVlBx0c (Malware.Packer) -> Value: XTZqhYCwkVlBx0c -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OL9gTXqjYe8234A (Trojan.FakeAlert) -> Value: OL9gTXqjYe8234A -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell.Gen) -> Value: Shell -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\-2147291388 (Trojan.Agent.Gen) -> Value: -2147291388 -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\marc.rac2591-pc\AppData\Roaming\dwme.exe (Malware.Packer) -> Quarantined and deleted successfully.
c:\Users\marc.rac2591-pc\AppData\Local\temp\dwme.exe (Malware.Packer) -> Quarantined and deleted successfully.
c:\Windows\temp\avg-2de25e30-a56f-4649-b746-23254f651c24.tmp (Trojan.Dropper.PGen) -> Quarantined and deleted successfully.
c:\Windows\temp\avg-3c2f9664-d00b-4025-844b-112e1eb2c849.tmp (Trojan.Dropper.PGen) -> Quarantined and deleted successfully.
c:\Users\marc.rac2591-pc\AppData\Local\temp\thpm3347881773449493420.tmp (Exploit.Drop.3) -> Quarantined and deleted successfully.
c:\Windows\System32\av protection 2011v121.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#7 alaskansnowdragon

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Posted 23 November 2011 - 11:06 AM

It says Infected MBR detected and gives me the option to repair or close

#8 boopme


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Posted 23 November 2011 - 12:05 PM


Now run this and tell me how it is after.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

NOTE: In some instances if no malware is found there will be no log produced.

Edited by boopme, 23 November 2011 - 12:06 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 alaskansnowdragon

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Posted 26 November 2011 - 06:33 PM

C:\Users\Marc.rac2591-PC\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50\6f3f31b2-70e140fa a variant of Win32/Kryptik.TLO trojan cleaned by deleting - quarantined
C:\Windows\System32\drivers\smb.sys a variant of Win32/Rootkit.Kryptik.FJ trojan unable to clean

Its still redirecting me havent had enough time on the computer to see if it still talks in the background

#10 boopme


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Posted 26 November 2011 - 10:52 PM

Looks like you have a Bootkit is it still happenning.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 alaskansnowdragon

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Posted 26 November 2011 - 10:53 PM

havent done the DDS yet but yes its still happening

#12 boopme


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Posted 26 November 2011 - 11:03 PM

This is going ti require special tools to remove. Create a DDS log and post it in the new topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 alaskansnowdragon

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Posted 27 November 2011 - 02:16 PM

Every time I run the DDS it freezes my computer

#14 boopme


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Posted 27 November 2011 - 02:29 PM

If you cannot get DDS to work, please try this instead.

Please download OTL by OldTimer and save it to your Desktop.
  • Close all other applications and windows so that you have nothing open.
  • Double click on the Posted Image icon on your desktop.

    Vista/Windows 7 users right-click and select Run As Administrator.
    If you receive a UAC prompt asking if you would like to continue running the program, you should press the Continue button.
  • Under Output, ensure that Minimal Output is selected.
  • Click the "Scan All Users" checkbox.
    Leave the remaining selections to the default settings.
  • Click the Posted Image button.
  • Do not use the computer while the scan is in progress.
  • When the scan is complete, two log files will open in Notepad:
    • OTListIt.txt <- (will be maximized)
    • Extras.txt <- (will be minimized in the Task Bar).
  • Both logs are automatically saved to the Desktop.
  • Please copy and paste the contents of OTListIt.txt and Extras.txt in your next reply.
    If the Extras.txt log is too long, you may need to add a second reply to your thread or upload it as an attachment.
  • Click the red X in the upper right corner to exit OTL.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If OTL did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Orange Blossom

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Posted 28 November 2011 - 02:41 AM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429630.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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