Can your friend reboot in "safe mode with networking
? If so, try downloading Malwarebytes Anti-Malware
from that mode.If you cannot use the Internet or download any required programs
to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or preferably a blank CD
, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected
". Some flash drives have a switch on the side or on the back as shown here
which could have accidentally been moved to write protect.
If you cannot transfer to or install on the infected machine, try running the setup file directly from the flash drive or CD and install the program on the hard drive.
My friend has something else besided IE.
If using FireFox, refer to these instructions
to check and configure Proxy Settings under Advanced Options > Network tab > Connection Settings
Even though your friend my not be using IE, it is most likely still installed on the machine. If so, double-check those settings as directed in the guide you followed.
Edited by quietman7, 28 November 2011 - 09:13 AM.