Three days ago her computer was infected with AV Protection 2011.
Downloaded PC tools to try to remove AV Protection 2011.
During the download of PC tools started receiving warnings and messages telling me I needed to download System Fix.
I figured it was another malware and ignored the messages and continued downloading PC tools.
after running PC tools and restarting the computer all desktop icons and start menue icons were missing.
I opened C:/ using task manager and System Fix icon was still on desktop.
*Started following "Remove System Fix (Uninstall Guide)" from this website
*Started following "How to remove Google Redirects or the TDSS, TDL3, or Alureon rootkit using TDSSKiller" from this website
On step 5 TDSSKiller will not run, origianaly named file trucks.com, then named it iexplore.com
Went to Neighbors house and downloaded TDSSKiller to my thumb drive (program opened and worked on neighbors computer).
My moms computer would not open the thumb drive.
Went back to Neighbors and burned TDSSKiller to a CD-RW.
Still same result as when downloaded direct to infected computer will not run
When TDSSKiller icon is double clicked the same warning box opens as in the instructions, after pushing the run button nothing happens.
Also tried running TDSSKiller in Safe mode W/networking and still did'n work
*Currently following "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help"
On step #7 DDS starts and freezes to the point that the only way to continue is to hold down the Computers power button to shut it off
On step #8 creating GMER log i encountered problems with being able to choose the same options as in the guide
If looking at step 8 figure 13 most of the check boxes are grayed out and not valid options except; Services, Registry, Files, C:\, and ADS
I have also downloaded and ran Malwarebytes and anso Unhide.exe
The Malwarebytes is continuously blocking websites since its install
I've been at it for Three days and am at the point of wanting to go to Sam's Club and just buy a new computer, Help Please