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Start button doesn't respond a couple of seconds after login


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#1 sam90

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Posted 22 November 2011 - 05:07 PM

I think I have some sort of infection and I'd appreciate some help if you can assist.

System is a Dell desktop about 4yr old running Windows XP SP3 - last patches applied Sat 19 Nov. Maybe this is not related but I upgraded my zonealarm free to v10.1.065.000 on Sunday. (I am using my laptop to post this and the ZA free was also updated on this and seems to be fine.)

Problem: system boots up ok, login screen appears ok when press ctrl-alt-del, login seems to work ok (get usual selection of icons on the screen and little icons in the tasktray (right-hand side) and quick access trays (is this the correct name? - it's the one on the left-hand side next to the start button) on the taskbar.

I can start a program by moving the mouse pointer and clicking on the quick access tray, e.g. firefox and the program opens OK. However, when I move the mouse pointer back to open another program, e.g. text editor, the icon in the quick access tray doesn't "highlight" and nothing happens. Keyboard seems to continue to respond ok to most things (i.e. can type ctrl-shift-esc to open the task manager from which I can file-run and open teh cmd window from which I have been able to cd around the disks on the computer and also shutdown. In firefox, I can type ok in e.g. google and get search results. The computer doesn't respond if I press the Windows button on the keyboard or if i move the mouse pointer over the start button and click.

When I try to shutdown (using shutdown -s in cmd window), I get a message that the explorer.exe process won't finish (if I then click 'end now', the pc does eventually shut down but it is much slower than usual to shut down).

I have tried to run spybot (it is already installed on my computer and the database last updated on Sat 19 Nov) by using the cmd window but it doesn't start up. I also have MBAM installed (again database last updated on Sat 19 Nov) but I can't make that start either from the cmd window. Otherwise I have not tried to fix this problem myself. I have not tried booting into safe mode as I feel that I could make things worse if I fiddle without some expert help.

As I was able to get some google results, I have done some searches but I haven't found the right answers so I'm probably not searching for the right thing.

I hope that this is enough info to give you an outline of the problem and I appreciate any assistance. Please ask any questions that you need for me to clarify.

Thanks
Sam

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#2 cryptodan

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Posted 26 November 2011 - 07:39 PM

Run the mbam scan in safe mode then post the logs.

#3 sam90

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Posted 27 November 2011 - 06:24 AM

Thanks for the reply - here is the MBAM log from running in safe mode (no networking)
(see below for what happened later on)


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8201

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

27/11/2011 11:16:17
mbam-log-2011-11-27 (11-16-14).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 353256
Time elapsed: 2 hour(s), 7 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
d:\Sources\Software\office xp\access password crack\accesspv.exe (PUP.Password.Viewer) -> No action taken.


After I'd run the scan, I rebooted the computer into safe mode (this time with networking) so that I could get to bleepingcomputer to paste in the MBAM log. The reboot was OK. When I had finished posting the log and went to shutdown teh computer, I got an error "End Progam - Msg" which I then had to click "end now" to get rid of. It took a little while for the computer to shutdown.

Edited by sam90, 27 November 2011 - 07:20 AM.


#4 cryptodan

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Posted 27 November 2011 - 09:27 AM

IMPORTANT NOTE: Your scan log results indicate you are using keygens/crack tools.

The practice of using cracking tools, keygens, warez or any pirated software is not only considered illegal activity but it is a serious security risk.

Cracking applications are used for illegally breaking (cracking) various copy-protection and registration techniques used in commercial software. These programs may be distributed via Web sites, Usenet, and P2P networks.

trendmicro.com/vinfo

...warez and crack web pages are being used by cybercriminals as download sites for malware related to VIRUT and VIRUX. Searches for serial numbers, cracks, and even antivirus products like Trend Micro yield malcodes that come in the form of executables or self-extracting files...quick links in these sites also lead to malicious files. Ads and banners are also infection vectors...

Keygen and Crack Sites Distribute VIRUX and FakeAV

...warez/piracy sites ranked the highest in downloading spyware...just opening the web page usually sets off an exploit, never mind actually downloading anything. And by the time the malware is finished downloading, often the machine is trashed and rendered useless.

University of Washington spyware study

...One of the most aggressive and intrusive of all bad websites on the Internet are serial, warez, software cracking type sites...they sneak malware onto your system...Where do trojan viruses originate? One of the biggest malware distributors on the Internet are serial/warez/code cracking sites.

Bad Web Sites: Malware

When you use these kind of programs, be forewarned that some of the worst types of malware infections can be contracted and spread by visiting crack, keygen, warez and other pirated software sites. In many cases, those sites are infested with a smörgåsbord of malware and an increasing source of system infection. Those who attempt to get software for free can end up with a computer system so badly damaged that recovery is not possible and it cannot be repaired. When that happens there is nothing you can do besides reformatting and reinstalling the OS.

I strongly recommend that you remove all cracks and keygens immediately to reduce the risk of infection/reinfection. If not, then we are just wasting time trying to clean your system. Further, other tools used during the disinfection process may detect crack and keygens so we need to ensure they have been removed.

Using these types of programs or the websites visited to get them is almost a guaranteed way to get yourself infected!!


The "Objects scanned" above says 481k files - but Norton scanned 935k files, and took 3.5 hours.


The speed and ability to complete an anti-virus or anti-malware scan depends on a variety of factors.
  • The program itself and how its scanning engine is designed to scan: using a signature database vs heuristic scanning or a combination of both.
  • Options to scan for spyware, adware, riskware and potentially unwanted programs (PUPS).
  • Options to scan memory, boot sectors, registry and alternate data streams (ADS).
  • Type of scan performed: Deep, Quick or Custom scanning.
  • What action has to be performed when malware is detected.
  • A computer's hard drive size.
  • Disk used capacity (number of files to include temporary files) that have to be scanned.
  • Types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, email, etc) that are scanned.
  • Whether external drives are included in the scan.
  • Competition for and utilization of system resources by the scanner.
  • Other running processes and programs in the background.
  • Interference from malware.
  • Interference from the user.
-- Using two security scanning engines at the same time can cause each to interfere with the other, cause systems hangs, false detections, unreliable results and other unpredictable behavior.

-- If the screensaver, hibernation or Sleep Mode are not turned off before scanning, those features can sometimes have odd effects when attempting to resume normal mode.


Note: It is not unusual for an anti-virus or anti-malware scanner to be suspicious of some compressed, archived, .cab .jar and packed files because they have difficulty reading what is inside them. These kind of files often trigger alerts by security software using heuristic detection because they are resistant to scanning (difficult to read). This resistance may also result in some scanners to stall (hang) on these particular types of files or just ignore (skip) them. Certain files in the System Volume Information Folder like the Tracking.log (created by the Distributed Link Tracking Service to store maintenance information) have also been reported as a source causing some scanners to hang.



Complements of Quietman7

Run 2 more tools:

SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#5 sam90

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Posted 27 November 2011 - 03:38 PM

Thanks for the continued help - here are the two log files (I'm having to copy in two separate messages as the website says the post is too long). I was able to run both scans in normal windows - they didn't blue screen or crash. I did notice that there were fewer than usual icons in the tasktray (next to the clock) - e.g. the ZoneAlarm icon didn't appear.


SuperAntiSpyware log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/27/2011 at 05:45 PM

Application Version : 5.0.1136

Core Rules Database Version : 7988
Trace Rules Database Version: 5800

Scan type : Complete Scan
Total Scan Time : 00:51:39

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 601
Memory threats detected : 0
Registry items scanned : 39013
Registry threats detected : 2
File items scanned : 50312
File threats detected : 12

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#ANTIVIRUSDISABLENOTIFY
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#UPDATESDISABLENOTIFY

Adware.Tracking Cookie
.tribalfusion.com [ C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\56ZOPMRG.DEFAULT\COOKIES.TXT ]
.specificclick.net [ C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\56ZOPMRG.DEFAULT\COOKIES.TXT ]
.specificclick.net [ C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\56ZOPMRG.DEFAULT\COOKIES.TXT ]
.specificclick.net [ C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\56ZOPMRG.DEFAULT\COOKIES.TXT ]
.specificclick.net [ C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\56ZOPMRG.DEFAULT\COOKIES.TXT ]
ia.media-imdb.com [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]
media.theonion.com [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]
secure-uk.imrworldwide.com [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]
spe.atdmt.com [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]
static.mediaworks.co.nz [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]
tracking.onefeed.co.uk [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]
www.naiadsystems.com [ C:\DOCUMENTS AND SETTINGS\SAM\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4GRCQE9N ]


(GMER log in next post)

#6 sam90

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Posted 27 November 2011 - 04:05 PM

I have tried splitting the GMER file into smaller pieces - the total file is approx 6,100 lines long. Is this normal? When I try to post, the website says my post is too long. I can't work out how to attach the log file to this message.

Here's the first 750 lines or so - I'll carry on posting in pieces

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-27 20:03:11
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-17 Maxtor_7L250S0 rev.BACE1G10
Running: omypp934.exe; Driver: I:\Temp\kxdyypob.sys


---- System - GMER 1.0.15 ----

(deleted by sam)


GMER log - part 2

(deleted by sam)

Edited by sam90, 28 November 2011 - 03:22 PM.


#7 sam90

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Posted 27 November 2011 - 04:09 PM

GMER log - part 3

(deleted by sam)

GMER log - part 4

(deleted by sam)

Edited by sam90, 28 November 2011 - 03:20 PM.


#8 sam90

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Posted 27 November 2011 - 04:11 PM

GMER log - part 6

(deleted by sam)



GMER log - part 7

(deleted by sam)

Edited by sam90, 28 November 2011 - 03:19 PM.


#9 sam90

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Posted 27 November 2011 - 04:12 PM

GMER log - part 8 (last part)

(deleted by sam)

Edited by sam90, 28 November 2011 - 03:17 PM.


#10 cryptodan

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Posted 27 November 2011 - 05:47 PM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#11 sam90

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Posted 29 November 2011 - 05:10 PM

Logs etc. now posted in the "Virus, Trojan, Spyware, and Malware Removal Logs" forum
http://www.bleepingcomputer.com/forums/topic429933.html

#12 Orange Blossom

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Posted 29 November 2011 - 06:35 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429933.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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