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Persistent Virus Issues


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12 replies to this topic

#1 Anton1990

Anton1990

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Posted 22 November 2011 - 03:51 PM

Hi, I'm a new user that came here for help.

I have some sort of malware that opens two "iexplore.exe" programs in my processes. I NEVER use internet explorer. One uses a lot of physical memory and can be stopped, but the other one cannot; I get an 'Access Denied" message. The stoppable process eats up upwards of 300,000 K of my physical memory, and freezes my firefox occasionally. Additionally, I run Norton, Spybot, and Hitman, and they constantly find new tracking cookies.

Edit: Occasionally, I get redirects on my firefox when I use google. I found two flash files in my Local Appdata folder via GMER, and I cannot delete them.

Can anyone help me with this?

Thank you

Anton

Edited by Anton1990, 22 November 2011 - 08:36 PM.
Moved from Win 7 to Am I Infected.


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#2 boopme

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Posted 22 November 2011 - 10:05 PM

Hello and welcome.
Are you on a router? Are other machines on it,if so are they redirecting?

Do you use Firefox?


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (2.6.11.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[color=green]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Anton1990

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Posted 23 November 2011 - 10:18 AM

I am on a router, and three other people use it. However, none of them have windows, and no one has had the same issues as me. I use firefox.

MBAM came up empty, TDSkiller refuses to run even after renaming upon download.

Here's the Result File from minitoolbar:

MiniToolBox by Farbar
Ran by Foobarillo on 23-11-2011 at 10:13:35
Windows 7 Professional (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Anton-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ddns.umass.edu

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ddns.umass.edu
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1C-BF-A4-A4-0E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c091:c01b:37eb:dafa%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, November 22, 2011 7:54:26 PM
Lease Expires . . . . . . . . . . : Thursday, November 24, 2011 10:08:23 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218111167
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-F9-3B-68-00-1D-72-23-E4-0D
DNS Servers . . . . . . . . . . . : 128.119.101.1
128.119.102.75
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ddns.umass.edu
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1D-72-23-E4-0D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14cd:35fa:7f88:f77b(Preferred)
Link-local IPv6 Address . . . . . : fe80::14cd:35fa:7f88:f77b%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ddns.umass.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ddns.umass.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns.oit.umass.edu
Address: 128.119.101.1

Name: google.com
Addresses: 74.125.226.243
74.125.226.242
74.125.226.244
74.125.226.240
74.125.226.241


Pinging google.com [74.125.226.240] with 32 bytes of data:
Reply from 74.125.226.240: bytes=32 time=9ms TTL=51
Reply from 74.125.226.240: bytes=32 time=8ms TTL=51

Ping statistics for 74.125.226.240:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 9ms, Average = 8ms
Server: dns.oit.umass.edu
Address: 128.119.101.1

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56


Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=116ms TTL=50
Reply from 98.137.149.56: bytes=32 time=105ms TTL=50

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 105ms, Maximum = 116ms, Average = 110ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...00 1c bf a4 a4 0e ......Intel® PRO/Wireless 3945ABG Network Connection
11...00 1d 72 23 e4 0d ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #4
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 281
192.168.1.100 255.255.255.255 On-link 192.168.1.100 281
192.168.1.255 255.255.255.255 On-link 192.168.1.100 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:14cd:35fa:7f88:f77b/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::14cd:35fa:7f88:f77b/128
On-link
12 281 fe80::c091:c01b:37eb:dafa/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/20/2011 04:13:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 8.0.0.4325, time stamp: 0x4eb4a985
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x00248a27
Faulting process id: 0x17a4
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (11/20/2011 04:13:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 8.0.0.4325, time stamp: 0x4eb4a985
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x00198a27
Faulting process id: 0x1798
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (11/20/2011 04:13:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 8.0.0.4325, time stamp: 0x4eb4a985
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000409
Fault offset: 0x01178a27
Faulting process id: 0x2e8
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (11/19/2011 09:04:41 PM) (Source: MsiInstaller) (User: Foobarillo)Foobarillo
Description: Product: McAfee Agent -- McAfee Agent cannot be removed because other products are still using it.

Error: (11/18/2011 10:46:53 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 8.0.0.4325 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: c90

Start Time: 01cca589cf5e4a27

Termination Time: 70

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id:

Error: (11/17/2011 00:29:32 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 8.0.0.4325 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 16ac

Start Time: 01cca542e46d4097

Termination Time: 30

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id:

Error: (11/16/2011 05:34:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: Flash11e.ocx, version: 11.1.102.55, time stamp: 0x4eaf89fc
Exception code: 0xc0000005
Fault offset: 0x00666dd4
Faulting process id: 0xd78
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/16/2011 04:49:32 PM) (Source: Application Hang) (User: )
Description: The program plugin-container.exe version 8.0.0.4325 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 13e8

Start Time: 01cca4954271f67b

Termination Time: 196

Application Path: C:\Program Files\Mozilla Firefox\plugin-container.exe

Report Id: b84ebd4d-109c-11e1-aa9f-001d7223e40d

Error: (11/16/2011 02:02:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7600.16768, time stamp: 0x4d6878c3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00ca39a3
Faulting process id: 0x838
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (11/16/2011 08:21:45 AM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver0x800705b4


System errors:
=============
Error: (11/22/2011 07:54:12 PM) (Source: Service Control Manager) (User: )
Description: The Plustek USB Scanner service failed to start due to the following error:
%%2

Error: (11/22/2011 07:54:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:52:19 PM on ?11/?22/?2011 was unexpected.

Error: (11/20/2011 01:34:36 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (11/20/2011 03:36:29 AM) (Source: Service Control Manager) (User: )
Description: The Panda Cloud Antivirus Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Error: (11/20/2011 03:08:32 AM) (Source: Service Control Manager) (User: )
Description: The Hitman Pro 3.5 Crusader (Boot) service terminated with service-specific error %%0.

Error: (11/20/2011 03:08:21 AM) (Source: Service Control Manager) (User: )
Description: The Plustek USB Scanner service failed to start due to the following error:
%%1058

Error: (11/19/2011 11:54:24 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.100.
The computer with the IP address 192.168.1.104 did not allow the name to be claimed by
this computer.

Error: (11/19/2011 11:54:04 PM) (Source: Service Control Manager) (User: )
Description: The Plustek USB Scanner service failed to start due to the following error:
%%1058

Error: (11/19/2011 11:54:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:34:04 PM on ?11/?19/?2011 was unexpected.

Error: (11/19/2011 11:33:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.


Microsoft Office Sessions:
=========================
Error: (06/22/2011 01:02:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6557.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 62 seconds with 60 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Adobe AIR (Version: 2.5.1.17730)
Adobe Download Manager (Version: 1.6.2.99)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
AIM 7
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
Download Updater (AOL LLC)
FireWire BeamPro (Version: 1.21)
Hi-Speed USB-USB Network Cable
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
Norton AntiVirus (Version: 19.2.0.10)
NVIDIA PhysX (Version: 9.09.0814)
PCLinq2 High-Speed USB Bridge Cable
PL-2303 USB-to-Serial
PL-2303 Vista Driver Installer (Version: 3.0.1.0)
SecureW2 Enterprise Client 3.1.4 for Windows
Spybot - Search & Destroy (Version: 1.6.2)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 2.00.0002)
TIPCI (Version: 2.00.0002)
Total Commander (Remove or Repair) (Version: 7.56a)
Windows Mobile Device Updater Component (Version: 04.07.1404.01)
Zune (Version: 04.07.1404.01)
Zune Language Pack (DEU) (Version: 04.07.1404.01)
Zune Language Pack (ESP) (Version: 04.07.1404.01)
Zune Language Pack (FRA) (Version: 04.07.1404.01)
Zune Language Pack (ITA) (Version: 04.07.1404.01)
Zune Language Pack (NLD) (Version: 04.07.1404.01)
Zune Language Pack (PTB) (Version: 04.07.1404.01)
Zune Language Pack (PTG) (Version: 04.07.1404.01)

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 3062.41 MB
Available physical RAM: 1655.82 MB
Total Pagefile: 6123.1 MB
Available Pagefile: 4661.33 MB
Total Virtual: 2047.88 MB
Available Virtual: 1925.83 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:111.57 GB) (Free:54.64 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:111.55 GB) (Free:111.41 GB) NTFS

========================= Users: ========================================

User accounts for \\ANTON-PC

Administrator Anton Foobarillo
Guest

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

Edited by Anton1990, 23 November 2011 - 10:34 AM.


#4 boopme

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Posted 23 November 2011 - 12:04 PM

Did you run the other 2 tools yet?
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#5 Anton1990

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Posted 23 November 2011 - 12:06 PM

Tried. MBAM says my computer is clean; TDSkiller does not start up, even thought I renamed it before downloading.

#6 boopme

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Posted 23 November 2011 - 12:14 PM

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Anton1990

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Posted 23 November 2011 - 01:04 PM

Used the program twice.

First time it said "Boot.Tidserv not found", then "Backdoor.Tidserv not found".

#8 boopme

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Posted 23 November 2011 - 01:21 PM

Ok,using FireFox it may be the Add ons/Plugins. try disabling them one at a time and see which one was at fault.

How to disable extensions and plugins

Keeping your third-party plugins up to date
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Anton1990

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Posted 23 November 2011 - 01:37 PM

I checked, and the problems that I reported are no longer there. "iexplore.exe" is no longer running in the processes, and my internet is running smoothly again.

How would I check the plugins, just in case?

#10 boopme

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Posted 23 November 2011 - 01:58 PM

You would need to click on the link above and check them to see if they are up to date.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Anton1990

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Posted 23 November 2011 - 03:56 PM

I turned off "Google updater", "download updater", and "download updater 2", because Firefox did not recognize them. I'm still not getting the problems I had before, but now Norton keeps telling me I have a Boot.Tidserv virus that it can't remove.

EDIT: Never mind, the redirects are back, and iexplore.exe is opening again.

Edited by Anton1990, 24 November 2011 - 11:43 AM.


#12 boopme

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Posted 25 November 2011 - 11:43 AM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Orange Blossom

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Posted 29 November 2011 - 06:36 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429938.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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