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Cannot connect to internet after removing rootkit virus


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12 replies to this topic

#1 dr8463

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Posted 22 November 2011 - 01:29 PM

We somehow got a nasty virus yesterday that mimics the Windows Security Center. I think I managed to remove all offenders using Kaspersky Virus Removal Tool and Malwarebytes but now we cannot connect to the internet. I'm a beginner user when it comes to the workings of the computer but from reading various forums, I did some troubleshooting. The LAN connection is not showing an IP Address and "Repair" doesn't work because it can't renew the IP address. When I tried the ipconfig/renew I got "An error occurred while renewing interface Local Area Connection: The RPC server is unavailable". I've tried to start the DHCP Client Services but it won't start because a dependency service or group failed to start. What should I try now?

Edited by Orange Blossom, 23 November 2011 - 02:48 PM.
Moved to AII. ~ OB


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#2 Broni

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Posted 23 November 2011 - 12:49 AM

Welcome aboard Posted Image

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Check "Include All Files" option.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 dr8463

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Posted 23 November 2011 - 09:31 AM

Thanks! I've run the scan and here are the results.


Farbar Service Scanner
Ran by administrator) on 23-11-2011 at 07:27:52
Microsoft Windows XP Service Pack 3 (X86)
********************************************************

Service Check:
==============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
The start type of NetBt service is OK.
The ImagePath of NetBt service is OK.


File Check:
===========
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys is missing.
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit

Connection Status:
==================
Localhost is accessible.
There is no connection to network.
Attempt to Google returned error: Google site is unreachable
Attempt to yahoo returend error: Yahoo site is unreachable

**** End of log ****

#4 Broni

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Posted 23 November 2011 - 08:37 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box and paste it into the main textfield:
    :reg
    HKEY_LOCAL_MACHINE\system\currentcontrolset\services\netbt
    :filefind
    netbt.sys
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Edited by Broni, 23 November 2011 - 08:40 PM.

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#5 dr8463

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Posted 25 November 2011 - 12:29 PM

Hello,

Here is the log from the SystemLook scan.

SystemLook 30.07.11 by jpshortstuff
Log created at 10:25 on 25/11/2011 by Administrator
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\netbt]
"Type"= 0x0000000001 (1)
"Start"= 0x0000000001 (1)
"ErrorControl"= 0x0000000001 (1)
"Tag"= 0x0000000006 (6)
"ImagePath"="system32\DRIVERS\netbt.sys"
"DisplayName"="NetBios over Tcpip"
"Group"="PNP_TDI"
"DependOnService"="Tcpip"
"DependOnGroup"=" "
"Description"="NetBios over Tcpip"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\netbt\Linkage]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\netbt\Parameters]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\netbt\Security]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\netbt\Enum]


========== filefind ==========

Searching for "netbt.sys"
C:\WINDOWS\system32\dllcache\netbt.sys --a--c- 162816 bytes [06:51 14/04/2008] [06:51 14/04/2008] 74B2B2F5BEA5E9A3DC021D685551BD3D

-= EOF =-

#6 Broni

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Posted 25 November 2011 - 08:18 PM

Open Windows Explorer.
Navigate to C:\WINDOWS\system32\dllcache folder. Copy netbt.sys file from there and paste it to C:\Windows\System32\drivers folder.

Restart computer and see if you can connect.

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#7 dr8463

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Posted 26 November 2011 - 12:00 PM

That did it! Thanks so much for your help.

#8 Broni

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Posted 26 November 2011 - 12:29 PM

Excellent!

I suggest we run some more scans to make sure nothing is hiding there.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#9 dr8463

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Posted 27 November 2011 - 11:36 PM

Okay, here are the results:

SecurityCheck
Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 24
Out of date Java installed!
Adobe Flash Player ( 10.1.102.64) Flash Player Out of Date!
Adobe Reader X (10.1.1)
Mozilla Firefox (3.6.12) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````


Mini Toolbox
MiniToolBox by Farbar
Ran by administrator on 27-11-2011 at 21:10:55
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
Hosts file not detected in the default directory
========================= IP Configuration: ================================

Realtek RTL8139 Family PCI Fast Ethernet NIC = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : 1ns-120710-3

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : domain.actdsltmp



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : domain.actdsltmp

Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-0E-A6-0F-D1-9D

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.83

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

205.171.3.25

Lease Obtained. . . . . . . . . . : Sunday, November 27, 2011 8:21:42 PM

Lease Expires . . . . . . . . . . : Sunday, December 04, 2011 8:21:42 PM

Server: qwestmodem.domain.actdsltmp
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.225.20, 74.125.225.16, 74.125.225.17, 74.125.225.18
74.125.225.19



Pinging google.com [74.125.225.17] with 32 bytes of data:



Reply from 74.125.225.17: bytes=32 time=72ms TTL=57

Reply from 74.125.225.17: bytes=32 time=73ms TTL=57



Ping statistics for 74.125.225.17:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 72ms, Maximum = 73ms, Average = 72ms

Server: qwestmodem.domain.actdsltmp
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 72.30.2.43, 98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=233ms TTL=54

Reply from 209.191.122.70: bytes=32 time=234ms TTL=54



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 233ms, Maximum = 234ms, Average = 233ms

Server: qwestmodem.domain.actdsltmp
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0e a6 0f d1 9d ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.83 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.83 192.168.0.83 20
192.168.0.0 255.255.255.0 192.168.0.83 192.168.0.83 20
192.168.0.83 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.83 192.168.0.83 20
224.0.0.0 240.0.0.0 192.168.0.83 192.168.0.83 20
255.255.255.255 255.255.255.255 192.168.0.83 192.168.0.83 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/25/2011 10:27:43 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/23/2011 07:35:07 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/22/2011 11:21:56 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/22/2011 09:33:38 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/22/2011 09:17:53 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (11/21/2011 06:38:12 PM) (Source: Application Hang) (User: )
Description: Hanging application setup.exe, version 2.5.1.98, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/21/2011 06:38:09 PM) (Source: Application Hang) (User: )
Description: Hanging application setup.exe, version 2.5.1.98, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/21/2011 06:38:09 PM) (Source: Application Hang) (User: )
Description: Hanging application setup.exe, version 2.5.1.98, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/21/2011 06:36:54 PM) (Source: Application Hang) (User: )
Description: Hanging application setup.exe, version 2.5.1.98, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/21/2011 03:56:32 PM) (Source: Application Hang) (User: )
Description: Hanging application setup.exe, version 2.5.1.98, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (11/27/2011 08:29:00 PM) (Source: Schedule) (User: )
Description: The At42.job command failed to start due to the following error:
%%2147942402

Error: (11/27/2011 08:29:00 PM) (Source: Schedule) (User: )
Description: The At41.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 06:29:00 PM) (Source: Schedule) (User: )
Description: The At38.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 06:29:00 PM) (Source: Schedule) (User: )
Description: The At37.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 05:29:00 PM) (Source: Schedule) (User: )
Description: The At36.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 05:29:00 PM) (Source: Schedule) (User: )
Description: The At35.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 04:29:00 PM) (Source: Schedule) (User: )
Description: The At34.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 04:29:00 PM) (Source: Schedule) (User: )
Description: The At33.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 03:29:00 PM) (Source: Schedule) (User: )
Description: The At32.job command failed to start due to the following error:
%%2147942402

Error: (11/26/2011 03:29:00 PM) (Source: Schedule) (User: )
Description: The At31.job command failed to start due to the following error:
%%2147942402


Microsoft Office Sessions:
=========================
Error: (11/25/2011 10:27:43 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (11/23/2011 07:35:07 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (11/22/2011 11:21:56 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (11/22/2011 09:33:38 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (11/22/2011 09:17:53 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (11/21/2011 06:38:12 PM) (Source: Application Hang)(User: )
Description: setup.exe2.5.1.98hungapp0.0.0.000000000

Error: (11/21/2011 06:38:09 PM) (Source: Application Hang)(User: )
Description: setup.exe2.5.1.98hungapp0.0.0.000000000

Error: (11/21/2011 06:38:09 PM) (Source: Application Hang)(User: )
Description: setup.exe2.5.1.98hungapp0.0.0.000000000

Error: (11/21/2011 06:36:54 PM) (Source: Application Hang)(User: )
Description: setup.exe2.5.1.98hungapp0.0.0.000000000

Error: (11/21/2011 03:56:32 PM) (Source: Application Hang)(User: )
Description: setup.exe2.5.1.98hungapp0.0.0.000000000


=========================== Installed Programs ============================

7-Zip 9.20
Adobe Flash Player 10 Plugin (Version: 10.1.102.64)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.2.120)
Bejeweled Twist
Bonjour (Version: 2.0.4.0)
Canon Camera Access Library (Version: 8.5.0.2)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.3.0.1)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Internet Library for ZoomBrowser EX (Version: 1.7.0.1)
Canon MOV Decoder (Version: 1.7.0.6)
Canon MOV Encoder (Version: 1.5.0.3)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.6.0.5)
Canon Personal Printing Guide (Version: 1.1.1.3)
Canon PowerShot SX130 IS Camera User Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow DC 8 (Version: 8.3.0.6)
Canon Utilities CameraWindow Launcher (Version: 7.5.0.2)
Canon Utilities Movie Uploader for YouTube (Version: 1.1.0.4)
Canon Utilities MyCamera (Version: 7.4.0.2)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.6.0.23)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.4.0.4)
CDBurnerXP (Version: 4.3.8.2474)
CenturyLink Installer (Version: 1.0)
HP Software Update (Version: 1.0.18.20030625)
HP Unload DLL Patch (Version: 1.00.0000)
iTunes (Version: 10.2.1.1)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
LeapFrog Connect (Version: 2.9.1.11093)
LeapFrog MyOwnLeaptop Plugin (Version: 2.8.7.11034)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Memories Disc Creator 2.0 (Version: 2.0.470.1598)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office XP Professional with FrontPage (Version: 10.0.6626.0)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox (3.6.12) (Version: 3.6.12 (en-US))
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 3.2 (Version: 3.2.9502)
overland (Version: 2.1.5)
Peggle Deluxe
Picasa 3 (Version: 3.8)
Plants vs. Zombies
QuickTime (Version: 7.69.80.9)
TurboTax 2010
TurboTax 2010 wcoiper (Version: 010.000.0955)
TurboTax 2010 WinPerFedFormset (Version: 010.000.3441)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0414)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0199)
TurboTax 2010 wrapper (Version: 010.000.0157)
Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnLeaptop Plugin) (Version: )
VLC media player 1.1.5 (Version: 1.1.5)
WebFldrs XP (Version: 9.50.7523)
Winamp (Version: 5.601 )
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Wizard101 (Version: 1.0.0)
Zuma's Revenge!

========================= Memory info: ===================================

Percentage of memory in use: 86%
Total physical RAM: 511.29 MB
Available physical RAM: 70.96 MB
Total Pagefile: 1248.6 MB
Available Pagefile: 645.14 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.95 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:149.04 GB) (Free:77.81 GB) NTFS
2 Drive d: () (Fixed) (Total:127.99 GB) (Free:74.53 GB) NTFS

========================= Users: ========================================

User accounts for \\1NS-120710-3

Administrator ASPNET DLumberg
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

Malwarebytes
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8255

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/27/2011 9:35:27 PM
mbam-log-2011-11-27 (21-35-25).txt

Scan type: Quick scan
Objects scanned: 178444
Time elapsed: 13 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 Broni

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Posted 28 November 2011 - 12:35 AM

We have a possible ZeroAccess rootkit there.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#11 dr8463

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Posted 28 November 2011 - 01:32 AM

Okay, I'll follow the new instructions next. The GMER scan finished and here is the log from it.

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-27 23:20:35
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-17 ST3160023AS rev.3.17
Running: wm3pkevn.exe; Driver: C:\DOCUME~1\BRIANL~1\LOCALS~1\Temp\pflcrfob.sys


---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB55198$\1592494453 0 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\bckfg.tmp 840 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\cfg.ini 208 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\Desktop.ini 4608 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\kwrd.dll 223744 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\L 0 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\L\uldmnifp 162816 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U 0 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U\00000001.@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U\00000002.@ 224768 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U\00000004.@ 1024 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U\80000000.@ 1024 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U\80000004.@ 12800 bytes
File C:\WINDOWS\$NtUninstallKB55198$\1592494453\U\80000032.@ 97792 bytes
File C:\WINDOWS\$NtUninstallKB55198$\3387573990 0 bytes

---- EOF - GMER 1.0.15 ----

#12 dr8463

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Posted 28 November 2011 - 03:29 AM

Thanks, I've followed the steps in the Preparation Guide and have started a new topic at http://www.bleepingcomputer.com/forums/topic429660.html.

#13 Orange Blossom

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Posted 28 November 2011 - 10:12 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429660.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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