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Windows 7 data backup issue


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#1 johnnygyno

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Posted 22 November 2011 - 11:10 AM

I'm trying figure out what's going on with data files I pulled off a hard drive.

It's a Gateway NV53 series laptop, with an AMD processor.

I pulled the hard drive and connected it to one of my laptops at home, which runs Windows Vista. I scanned the hard drive with NOD32 and Malwarebytes Anti-malware. The OS was infected with the Hotbar trojan, which I cleaned.

Before I scanned, I backed up the customer's data in the User folder. Here's where it gets weird.

The data that I retrieved is not visible under Windows Vista, or in another laptop I own which runs Windows 7 Home Premium. But the data is visible on two other computers I own - one that runs Windows XP, and another that runs Ubuntu Linux 11.04.

Here's my question: what is going on in Vista and Windows 7 that is keeping me from viewing the data files? I'm sure it's something simple, like a setting. I wanted to run this scenario past you guys in here to see if you might know what's going on.

Hope you can help. Thanks.

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#2 hamluis

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Posted 23 November 2011 - 08:56 AM

FWIW: I don't believe that running an AV program on a hard drive attached to a second system...enables removal of registry items that may be infected...ditto for system files. I believe that Windows will only allow such if the O/S booted into...is the infected one.

Louis

#3 johnnygyno

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Posted 29 November 2011 - 08:03 AM

Sorry to be getting back so late.

I've since performed a system recovery on the unit. But I still can't see the data that was originally created on the unit through Windows 7, only XP or Ubuntu Linux. I'm hard-pressed to understand why. I'm hoping that someone in here could offer some kind of explanation. Thanks in advance.




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