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computer unresponsive


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3 replies to this topic

#1 cahems

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Posted 21 November 2011 - 08:43 PM

So I knew for a while I've had some kind of malware on my laptop for a while but I've been putting off removing it. I do system restores to push the clock back some but then I decided to fix it today and then the screen went black with cursor in the upper left hand corner and nothing else. No keys do anything. I reset and then hit f8 a bunch of times to get into safemode but it doesn't happen and again the black screen with cursor and whenever i press any key I get a loud beep.

Ideas?

My college laptop so it's awfully important I fix it.

win 7 x64
laptop
4 gigs ddr2
500 harddrive
always run firefox, just added BlockSite add-on but I don't think that helped much :(

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#2 JSntgRvr

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Posted 21 November 2011 - 11:38 PM

:welcome:

Lets give it a try.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#3 boopme

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Posted 21 November 2011 - 11:44 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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#4 JSntgRvr

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Posted 21 December 2011 - 08:57 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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