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sirefef.p infection with Win XP

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#1 dnutts


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Posted 21 November 2011 - 06:29 PM

I have a problem with an employee's computer. I do not know what she was doing or how this happened exactly. I do know that when I was called in to her office she had been deleting junk emails and reading the news on an Indianapolis online newspaper.

The fake security warning was "Security Alert" next line "Windows Explorer"

her computer is/has

Win XP
Microsoft Security Essentials.

Actions Taken:
1. ctrl-alt-del to close the message. DID NOT click anywhere on it, but suspect this was not it's first appearance and that it had been clicked on and allowed prior to involving me.
2. MSE castle starts enumerating infections(ended w/6) and turned from green to yellow to red.
3. Chose the option of removing infections and restarted
4. Infections consisted of sirefef/p(4 instances)and patchload.o(two infections)
5. No improvement after restart.
6. Ran malwarebytes with no infection found. MB latest update was early this morning.
7. Checked MSE history and lots of lines with these two, most showing removal, a few disinfections and 2 allowed.
8. Castle turns orange, then red and 2 "potentia" infections



Can you help me?

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#2 Broni


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Posted 21 November 2011 - 11:18 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

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