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Items deleted keep coming back on restart


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2 replies to this topic

#1 Tripperish

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Posted 21 November 2011 - 02:28 PM

MANY items seem to keep coming back after I run programs to delete them. I first ran Spyware Doctor. It said it found over 100 items. I clicked the "Fix" button and it said they were taken off. Once I restarted, however, they all seemed to be back. I did the same thing again in Safe Mode. Same problem. I then got Combfix. Did it first in full mode. Same problem. Then did it in Safe mode. Still the same problem.

Why do these things keep coming back? I have included two files. One is the file requested by the help desk for Spyware Doctor. The other is the final file that Combofix finished with.

Any help would be GREATLY appreciated!

Thanks

Andy

Attached Files


Edited by hamluis, 21 November 2011 - 02:53 PM.
Moved from XP to Malware Removal Logs.


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#2 nasdaq

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Posted 26 November 2011 - 10:22 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Nothing suspicious was found on your ComboFix log.

MANY items seem to keep coming back after I run programs to delete them. I first ran Spyware Doctor. It said it found over 100 items. I clicked the "Fix" button and it said they were taken off. Once I restarted, however, they all seemed to be back. I did the same thing again in Safe Mode. Same problem.


Can you post a few lines from the Spyware Doctor scan/log that ares found but returns.

===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Posted Image
Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please post the logs for my review.

#3 nasdaq

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Posted 01 December 2011 - 09:21 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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