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Computer has multiple viruses and start menu is now empty


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#1 danemichael1

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Posted 21 November 2011 - 02:05 PM

Ok, honestly I feel really bad asking for free help. I can usually fix my own problems but I am currently at my wits end. I produce music and I hoped to finish a production today but it's looking really gloomy. It started about 2 weeks ago when I got one of those redirect viruses. Then while I was playing a game on steam I got kicked off with an error message that repeated itself a dozen times. I don't even remember what the error message said. I searched around the internet for freeware anti-virus programs that could solve my problem. I've used spybot search and destroy for years but I didn't have any luck. When I ran Malwarebytes I was informed of numerous viruses on my computer. I went ahead and "fixed" the problems but the redirect problem was still there. I think hitman was what finally killed it but then it came back with a vengeance. I woke up this morning to the myriad of error messages. I couldn't run anything. I restarted and my background was black and my start menu was empty. In safe mode it's pretty similar. I tried repairing windows but it needed the driver for my video card. I selected to skip because I figured I could download the driver from the internet later on. On the final startup the computer never actually started up. It just sat there for 20 minutes so I went ahead and turned it off and then back on again. Now my background is light blue and for some reason the only thing that I can access is malwarebytes as that is in the tray at the bottom. My program files folder is empty except for open office.

Please feel free to move this elsewhere if I have posted it in the wrong place. I've been working on this all day and I had already scoured numerous forums for possible solutions. I know the trojans were fake alert trojans. Please please please help if you can. I'm going to cry for the rest of the year if I lose my data.

Edited by hamluis, 21 November 2011 - 02:52 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 21 November 2011 - 05:38 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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