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Slow Computer, #2


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#1 WayneC3PO

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Posted 19 November 2011 - 04:10 PM

I have for some time had problems with my computer slowing down and suffering from frequent bouts of 'Not Responding' on applications, mainly Internet Explorer and Microsoft Word, PowerPoint, Excel.

I previously enquired via Malware Forum - http://www.bleepingcomputer.com/forums/topic416137.html/page__view__getnewpost

They advised there were no malware issues and suggested I try this forum.

My computer is now at the stage where it is periodically unusable, so any help would be gratefully received.

Many thanks.



While searching the forum for a resolution to the problem I'm experiencing I found these entries. Perhaps I could find some help as well. I have an HP laptop with a Core i7 processor that seizes up on occasion. I'm using Norton Internet Security on Windows 7. On boot up there's an extremely long wait during the logo display portion, then it's a dark screen with an odd, wide task bar. The mouse cursor is present which can be moved around, but the computer WILL NOT respond when clicking anything. Then after about 5 minutes the normal windows login is displayed and I can log in. Then the normal desktop appears. But, it's still 5-7 minutes waiting until the computer responds to anything I click on. The HDD LED is steady on the entire time the computer won't respond. Norton reports high disk usage by several processes, one of which is svchost.exe. This one shows up the most. But, the rest have all been different, and I neglected to write them all down. I've noticed, too, that while visiting virtually any website I can navigate it freely until I have to sign in. Then IE stops responding. I figure there's an attempt to capture my login information, therefore, I close IE and abort the login. Even with this site. I'm currently using a different computer to compose this request.

Norton comes up empty after scanning. I've downloaded, installed, and ran HiJackThis on the troubled computer, but I have no idea what I'm looking at in the listing it produced.

I, too, would be most grateful for any help resolving this issue. Thanks for reading.

Edited by hamluis, 21 November 2011 - 01:24 PM.
Split from different topic, PM sent.


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#2 WayneC3PO

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Posted 21 November 2011 - 05:01 PM

Something I would like to add since my last post:

I used a more intensive scan offered by Norton, my apologies for not remembering what it was, and it discovered this and removed it:

c:\windows\sytstem32\drivers\rikvm_38F51D56.sys

But, the problem persists and is getting worse. HDD light steady on, screen is black (screen saver, I suppose), and computer is unresponsive. Been that way ALL DAY.

I have an 8 lb sledge hammer in the tool crib that is just itching to pulverize the HD into a fine powder and I'm having to hold it back. If I can get the darn thing started in safe mode I plan to move my music files over to an external HD and do a clean restore. The laptop is only a few months old so, not much to lose.

#3 Broni

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Posted 21 November 2011 - 05:33 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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