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Cannot remove AV Protection 2011


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#1 geminijd

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Posted 21 November 2011 - 11:26 AM

I have downloaded and run TDSSKiller,however, it is not detecting any threats. Do I need to try another program or have I done something wrong? I renamed it iexplorer.exe ,still nothing. Please help.

I am trying to remove AV Protection 2011.

*Trying to edit title, but cannot. Sorry**

I edited title

Edited by boopme, 21 November 2011 - 11:57 AM.


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#2 boopme

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Posted 21 November 2011 - 12:00 PM

Hello geminijd,I moved you from WIN7 to the Am I Infected forum.
Run TDSS again as below.

Please follow our Removal Guide here Remove AV Protection 2011 (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Also the other tool log.. A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.

Edited by boopme, 21 November 2011 - 12:02 PM.

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