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restore dell laptop/ error message

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#1 dg45


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Posted 20 November 2011 - 10:10 PM

i have a dell laptop C400. my uncle has not used the laptop for 3 years because of viruses on it.
The laptop only has a external cdrom drive. He does not have the original restore disc for it.
2 days ago, for some reason he went into the BOIS settings, and now he is getting a message at restart

""No Bootable devices-- strike F1 to retry boot, F2 for setup utility"".

When you press F1, nothing happens just the same message comes up.

So now he gave it to me.
I only have an old restore disc of windows xp from a old gateway computer.
Should this work for the restore??

I tryed it and pressed F12 and selected to rebot from cdrom.
the screen goes black and then nothing happens.

What is wrong?
What should i check in the Bois settings?
Can you use a desktop gateway restore disc on a dell laptop?
Am i doing something wrong?
Is there anything else i should try?

thanks to all that hellp

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#2 Eyesee


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Posted 20 November 2011 - 10:42 PM

Hello and wlcome to the forum!

Your Gateway restore disk is machine specific to the system that it cam with and most likely will not work correctly with the system that you intend to use it on. Dell restoration cd's are very close to an original XP cd, But in the cast of other manufacturers they work with that specific system only.

Flip the system over and look at the Windows sticker. Is it Home or Pro?
Are the numbers for the licence key legible?
25 digits.
If so write them down.

You can then use an XP cd from a friend to reinstall the OS.
The drivers will need to be reinstalled from the dell website.
In the beginning there was the command line.

#3 rotor123


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Posted 21 November 2011 - 01:13 PM

When you go to F2 for setup is it seeing the hard drive at all?

If it sees the hard drive have you tried Ctrl + F11 to see if you can get into system recovery?

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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