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Removal of Virus stops NIC from getting IP address


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2 replies to this topic

#1 JDumont

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Posted 20 November 2011 - 09:19 PM

I believe I was successful in removing the virus on my computer. Now I can't connect to internet. The NIC is not getting an IP address. I checked cable on another computer and all is fine.
I disabled internal NIC and installed an NIC adapter and still I was not able to get IP.
Attached are the logs as per discussion group procedures.

Any help would be greatly appreciated.

Attached Files

  • Attached File  dds.zip   8.06KB   7 downloads
  • Attached File  ark.log   1.57KB   2 downloads


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#2 nasdaq

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Posted 25 November 2011 - 10:51 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Let see if this will restore your Internet Connection.

Download LSPfix to a CD or Flash drive from a good computer.
Copy the file to the desktop of the problem computer.
Unzip the file to a folder on your desktop.
Double-click to run
Select: (Advanced) "I know what I'm doing"
Then click the FINISH button. Restart your computer.
===

Please let me know if you can not connect to the internet.
Wait for further instructions.

#3 nasdaq

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Posted 30 November 2011 - 08:57 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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