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USB keyboard & Recovery Console

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#1 quilterkaren


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Posted 20 November 2011 - 07:19 PM

Dell Dimensions E510
Windows XP with Service Pack 3 Media Edition
Dell USB keyboard

I am trying to do a clean install. When I get to the recovery console, all goes well until I get to where I need to select "R" to enter the setup. At that point my Dell USB keyboard stops working. I've tried other USB keyboards, but they too do the same thing. There is power to them, but it's like no USB support is there.

I have enabled USB support in the Bios and doubled checked it. I am using the Dell Operating System disk that came with that computer; however, it is only for SP2. The Dimensions E510 can only use USB; there is no PS/2 port and the only serial port is used by the monitor.

Thank you in advance for any help.

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#2 hamluis



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Posted 20 November 2011 - 08:21 PM

<<I am trying to do a clean install. When I get to the recovery console...>>

I guess that I don't see any connection between a clean install (where everything is deleted and new partition is created for new install) and the recovery console.

Can you clarify, please?



#3 quilterkaren

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Posted 20 November 2011 - 08:52 PM

So sorry, I said that wrong because I originally just planned to do a repair using Recovery Console; but decided to just clean things up and do a clean install. Either way, I lose the keyboard at the following place:

When I boot to the operating system disk, all runs fine (I still have keyboard) until it gets to the "Welcome to Setup" screen where you can choose:
* to set up XP (press Enter)
* to repair using Recovery Console (press R)
* to quit (press F3)

Edited by quilterkaren, 20 November 2011 - 08:53 PM.

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