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Posted 20 November 2011 - 02:43 AM
Posted 20 November 2011 - 03:53 AM
It sounds as though there is a good chance that there is actually a hard drive problem ... so the next step should be to test the hard drive, before attempting "the option to recovery from factory default & opens "Acer eRecovery Management V7.7.7" and says it will restore to to the Toshiba MK6465GSX ATA Device."
Would doing this be the right next step given I have all the data or the wrong step to take if there's a chance there is something actually wrong with the hard drive.
Edited by AustrAlien, 20 November 2011 - 03:59 AM.
Posted 20 November 2011 - 01:43 PM
Posted 20 November 2011 - 01:51 PM
Posted 20 November 2011 - 02:11 PM
Depending on the location and extent of damage, the situation may be recoverable.
In other words, you do not have DVD disk(s) that will allow you to re-install the operating system to a new hard drive. Is that correct?
Posted 20 November 2011 - 02:31 PM
Posted 20 November 2011 - 02:56 PM
Posted 20 November 2011 - 03:01 PM
That's a good first step.
Right now I'm investigating if any sort of warranty claim might be possible, as it looks like it's still under one
Posted 20 November 2011 - 03:23 PM
Will do. Thanks again!
Let me know if you do require further assistance.
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