Posted 19 November 2011 - 06:20 PM
I'm writing about my brother's Samsung R780 laptop (running Windows 7 64 bit), which recently stopped working. When he starts the computer, he gets the following error: "Windows Error Recovery." Searching around online led us to create a system repair disk on my laptop (which also runs Windows 7). When we boot with the disk in the drive, a prompt asking for our language (which is greyed out so we can't change it) and our keyboard (which we can change) appears. Without changing the keyboard option, we press 'next' and then it freezes.
We've also tried the 'repair your computer' option in the Advanced Boot Options, but it also freezes.
We don't know what else to try. Any suggestions would be very appreciated.
Thanks for your time.