Posted 18 November 2011 - 06:41 PM
I am having trouble removing the threat identified as "Tidserv Activity 2".
Norton Anti-Virus keeps detecting it, but tells me that the threat requires "manual removal". I have followed the directions and download the removal tool from Symantec, and then activated it as per the instructions. The removal tool operates, then restarts the computer. Upon restart, a message comes up saying that no virus was detected. Yet at the same time, Norton Anti-Virus is detecting and stopping several Trojans, culminating in a message saying "Threat requiring manual removal detected. System infected: Tidserv Activity 2". I have gone through this dance with the removal tool and Norton Anti-Virus three times now, and my system seems no closer to getting rid of "Tidserv Activity 2" than it was to start with.