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Pop-up Ads w/ closed browser, virus suspect


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#1 StephanieP3

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Posted 18 November 2011 - 10:46 AM

Hello!

I have a Dell computer with windows XP media center version I believe it's called. We just had it wiped because of a virus and now it seems we have another one.


Symptoms: pop up ads even when all browsers are closed and have been closed for hours. Ads: Internet Explorer pop ups typically random weird sites or requesting facebook information. Fake outlook express email ads, we don't even have outlook I don't believe. Also last night at 4:30 in the morning the windows media player popped up and started playing johnny cash music which we don't have on our computer, we have no music in fact.


Tried: Spybot search and destroy, Malawarebytes and Microsoft security essentials. MSE has picked up a lot of trojans since we got the computer redone about a month and a half back but we have never seen damage from them beyond these ads.

Any help would be appreciated. I have basic knowledge of using the registry if needed to fix.

Edited by hamluis, 18 November 2011 - 02:25 PM.
Moved from XP to Am I Infected.


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#2 ReviverSoft

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Posted 18 November 2011 - 11:06 AM

Hi,

You could try the following to see if it helps:

1. Reinstall Internet Explorer and other browsers you use.

2. Use the Windows Disk Cleanup utility to clean up the C: Drive.

3. Run a full system scan using Ad-aware.

Perhaps if you could post some screenshots of the pop up ads you see, we might be able to offer specific solutions.

Edited by ReviverSoft, 18 November 2011 - 11:07 AM.

ReviverSoft - Happy to help!




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