Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows System Restore Virus


  • Please log in to reply
13 replies to this topic

#1 ice princess

ice princess

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 17 November 2011 - 07:40 PM

I have had the Windows System Restore virus for almost a week now. First it started with all of its pop-ups and telling me about some errors in RAM and hidding all of my icons, then i went into safe mode, and downloaded the malwarebytes' anti-malware scanned and found around 25 virus or however they are called, so i restarted my computer and now when i click start i can't see all of the things that were on the right like my computer, networks, etc. And malwarebytes' keeps saying that it blocked acces to a potentially malicious website 178.238.233.153 so i don't get the pop-ups anymore, but i believe i still have the virus, because my computer is still not working properly, the icons are hidden, and the virus keeps tryin to access my computer.

Edited by hamluis, 17 November 2011 - 08:48 PM.
Moved from XP to Am I Infected.


BC AdBot (Login to Remove)

 


#2 YardDog1

YardDog1

  • Members
  • 91 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:FLorida
  • Local time:09:06 AM

Posted 17 November 2011 - 09:08 PM

Hello again, you did not remove that correctly, follow automated instructions in this guide step by step, http://www.bleepingcomputer.com/virus-removal/remove-system-restore
Post back results please.



Please use restore points often



660099



#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,530 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:06 AM

Posted 17 November 2011 - 09:46 PM

HEllo, Please post that infected MBAM log also.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


i click start i can't see all of the things that were on the right like my computer, networks, etc.

Are these the tray icons by the clock?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 ice princess

ice princess
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 18 November 2011 - 01:43 AM

Well I followed all the instructions on the step-by-step guide and it was removed! Thank You so much, it was easy, and it worked, I had tried so many things, and only this worked. I got all my icons back too! Thank You :D

#5 YardDog1

YardDog1

  • Members
  • 91 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:FLorida
  • Local time:09:06 AM

Posted 18 November 2011 - 07:37 AM

HEllo, Please post that infected MBAM log also.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


i click start i can't see all of the things that were on the right like my computer, networks, etc.

Are these the tray icons by the clock?


Hello, glad to hear that the Tutorial worked, but, as you see above , a moderator requested you also send in the Mbam log, which you did not do. Please post that, also , this issue is not fixed totally, after something like this and other infections, i like to use a temp file cleaner and i would like a new system restore pt to be made for the computer to have a " clean " point to return to if needed in the future.
So, would you please post that Mbam log for us. You can find it in the Mbam program by accessing the Log tab of your Mbam. Copy and past it here please. Then we will give you further instructions to ensure you are ready to go " surfin " again with a clean computer.





Please use restore points often



660099



#6 ice princess

ice princess
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 18 November 2011 - 02:04 PM

Yes sorry I forgot to do that, but is the Mbam the same as Malwarebytes' Anti-Malware or what is Mbam?

#7 ice princess

ice princess
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 18 November 2011 - 02:07 PM

I found it :lol: here it is:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8184

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/18/2011 12:16:16 AM
mbam-log-2011-11-18 (00-16-16).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 268718
Time elapsed: 2 hour(s), 11 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 YardDog1

YardDog1

  • Members
  • 91 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:FLorida
  • Local time:09:06 AM

Posted 18 November 2011 - 02:23 PM

Thanks for posting that, this is as far as i can go with you, Someone else will guide you further. ( I am not on the Malware Removal Team... yet .. ) boopme will pick it up from here. Thank you for using Bleeping Computer.



Please use restore points often



660099



#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,530 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:06 AM

Posted 18 November 2011 - 02:38 PM

OK, this looks good. Please do one more scan.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ice princess

ice princess
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 18 November 2011 - 08:49 PM

Ok so I followed all the steps, and this are the results:

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\11\47673b4b-6f09e7f7 multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\38\11471166-118f57ab multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\49\5882bbb1-1f6e70b4 a variant of Java/Agent.DW trojan deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\5\ae08485-364f1ff7 multiple threats deleted - quarantined
C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\51\129ce6b3-6c827afb Java/Exploit.Agent.NAO trojan deleted - quarantined

#11 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,530 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:06 AM

Posted 18 November 2011 - 10:05 PM

Looks clean now.

When a browser runs an applet, the Java Runtime Environment (JRE) stores the downloaded files into its cache folder (C:\Documents and Settings\username\Application Data\Sun\Java\Deployment\cache) for quick execution later and better performance. Malicious applets are also stored in the Java cache directory and your anti-virus may detect them and provide alerts. For more specific information about Java exploits, please refer to Virus found in the Java cache directory.

Notification of these files as a threat does not always mean that a machine has been infected; it indicates that a program included the viral class file but this does not mean that it used the malicious functionality. As a precaution, I recommend clearing the entire cache to ensure everything is cleaned out:

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 ice princess

ice princess
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 18 November 2011 - 11:04 PM

So i did all of the cleaning you told me, created a new restore point, what's next? :thumbsup:

#13 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,530 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:06 AM

Posted 19 November 2011 - 09:52 PM

You're good to go.. :bounce:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 ice princess

ice princess
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:07:06 AM

Posted 20 November 2011 - 01:59 PM

thanks for all your help :clapping:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users