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No IP and no files in command prompt windows


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#1 Mr. P from Everett

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Posted 17 November 2011 - 07:37 PM

System is running Windows XP

The user took it to me (I built it about 2 years ago from a TigerDirect barebone deal)when she lost all Internet connectivity. I had installed AVAST which was still running but she had also installed AVG. Both were resident. I also noticed that she has installed some type of "PC Power Boost" program which I did not recognize.

While I can see all the files using the Windows File Explorer, while in a command prompt window no files are displayed with the DIR command. I can CD all I want to navigate the directories but I cannot see any files. Windows does not show that any files are hidden when I check the attributes.

Malwarebytes located a few files but rebooting after removing them did not fix this issue. When I tried to run the AVG program in safe mode, it started but returned to the start screen after about 2 seconds with nothing found or removed.

I suspect that there is a BOOT virus or rootkit installed.

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#2 Broni

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Posted 17 November 2011 - 08:39 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 18 November 2011 - 05:34 PM

Hello,

I have found your new topic here: http://www.bleepingcomputer.com/forums/topic428431.html I see, however, that you have missed a good chunk of your previous instructions. So to restate in a different way:

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue. There is no need to redo the GMER log.

Once the proper logs are created, then post them in a reply to your new topic.

If you cannot produce the logs, then post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 Mr. P from Everett

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Posted 18 November 2011 - 06:11 PM

I will be able to get the rest of the log information on Monday when I get back to my office. Thanks for the help!




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