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system crashes when viewing a video or web browsing


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#1 timothyj6767

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Posted 17 November 2011 - 01:13 PM

My system crashes when Im viewing a video in youtube or browsing the web...
Help!

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#2 bludgard

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Posted 17 November 2011 - 02:33 PM

Any error messages? Sounds malware related to me.... :mellow:

#3 timothyj6767

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Posted 19 November 2011 - 12:05 AM

I got this message:

The system has recovered from a serious error.
BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062B3DF BCP3 : B941ABBC
BCP4 : 00
C:\DOCUME~1\timmie\LOCALS~1\Temp\WER3546.dir00\Mini111511-02.dmp
C:\DOCUME~1\timmie\LOCALS~1\Temp\WER3546.dir00\sysdata.xml000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

#4 bludgard

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Posted 19 November 2011 - 12:19 AM

Download BlueScreenView. Extract the files and run as administrator.
Post a screenshot of a window similar in scope to the one depicted below:
[attachment=111817:bsv.JPG]taken from Here

Edited by bludgard, 19 November 2011 - 12:20 AM.


#5 timothyj6767

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Posted 19 November 2011 - 04:00 AM

Posted Image
here you go

#6 bludgard

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Posted 20 November 2011 - 11:25 AM

Go here and run the Flash Player uninstaller for your version of Windows: http://kb2.adobe.com/cps/141/tn_14157.html

Then here to uninstall Shockwave: http://www.adobe.com/shockwave/download/alternates/#sp

Afterward (after reboot), download the latest release of Flash and Shockwave from Adobe.

Edited by hamluis, 20 November 2011 - 11:47 AM.
Fixed links.





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