Posted 17 November 2011 - 04:10 AM
Ok here I am...my first post, my first virus. I'm going to be 100% honest with everyone . I am scared to death, have absolutely no clue what I'm doing and have never had to deal with anything like this. I am not a computer person. I run several businesses online and I'm scared of losing important information. I did buy an external hardrive and have put all of my documents and files over on to it, but did not put program files in fear of infecting it as well. I have some pretty nice programs, however that I wish I could put over there, just not sure if I should.
Ask me if I can find my original software that runs this computer and I would have to say, I don't know where it is. I know you're probably shaking your heads at me, but like I said, I'm not a computer person lol.
I bought this computer at BestBuy, it is an emachines. It has Windows 7. I have been using the free version of AVG, and I guess it just didn't catch this ?
I noticed all week the computer starting to lag, taking forever to load pages, acting really strange so It did run through my mind ...either it's Charter again or I have a virus.
Today I have a box that keeps popping up, and it says I have the Win32/Cryptor virus. I tried to remove it, and it won't let me.
I am running a full scan of the computer now, and already I see where it says I have 3 infected file, one is an .exe file, and two are .dll files.
I hope somebody can help me..I need this computer to be up and running daily for business, and I dont' want to lose everything.
Thanks for your patience !