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Infected


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#1 scubar

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Posted 17 November 2011 - 12:48 AM

Hi,

I have attached the following: attach.txt, dds.txt, gmer.log and hijackthis.log aswell should it be of assistance.

Thank you for your time and support

Kind Regards,

Steve

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#2 shelf life

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Posted 20 November 2011 - 05:41 PM

hi Scubar,

If you still need help simply reply back and we can begin.

How Can I Reduce My Risk to Malware?


#3 scubar

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Posted 21 November 2011 - 07:44 PM

hi shelf life,

i still require your assistance, may we begin please?

#4 shelf life

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Posted 21 November 2011 - 09:24 PM

Looks looks your running two AV, one(Optus) provided by your ISP?, the other is AVG.
Only need one resident AV running on a machine, I would remove one via the add/remove programs panel.
I guess thats a good place to start.

How Can I Reduce My Risk to Malware?


#5 scubar

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Posted 08 December 2011 - 08:39 PM

Correct, Optus is my ISP.

I have now uninstalled AVG

#6 shelf life

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Posted 10 December 2011 - 08:44 PM

hi,

sorry for the delay. So are things better now? You feel you still have a malware issue? Its been awhile and I didnt recently look at your attachments from your first post.

Edited by shelf life, 10 December 2011 - 08:45 PM.

How Can I Reduce My Risk to Malware?


#7 scubar

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Posted 11 December 2011 - 12:58 AM

that's ok, i too apologise for my delay.

things aren't any better, i still have malware issues.

would it help if i took another scan or will you be able to work with the previous attachments?

#8 shelf life

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Posted 11 December 2011 - 08:44 PM

Those attachments are fine. Lets download and run the free version of Malwarebytes which will scan for and remove malware;

Please download the free version of Malwarebytes to your desktop.


Double-click mbam-setup.exe and follow the prompts to install the program.

Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform FULL SCAN, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click *Remove Selected.*


*A restart of your computer may be required to remove some items. If prompted please restart your computer to complete the fix.*


When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt

Post the log in your reply.

NOTE: The free version must be updated manually.

How Can I Reduce My Risk to Malware?


#9 scubar

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Posted 21 December 2011 - 06:25 AM

The 'Full Scan' from Malwarebytes' Anti-Malware comes up with no results, however my anti-virus program is able to identify "Trojan.Heur" when I run the anti-malware scan!

It is able to remove the infection but there seems to be a new (identical) infection everyday and I seem to be in a vicious cycle.

#10 shelf life

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Posted 21 December 2011 - 08:48 AM

its been awhile. Please post a new DDS log. AVG is finding the trojan? Does it provide a location of file that its finding?

How Can I Reduce My Risk to Malware?


#11 scubar

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Posted 11 January 2012 - 03:21 AM

Sorry for the delay in responses.

Optus Internet Security Suite is picking up the virus and says it's one of it's own files

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