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I have McAfee plus

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3 replies to this topic

#1 macfinn


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Posted 16 November 2011 - 03:15 PM

I have McAfee plus anti virus and it will scan a quick one but when i do a full scan about half way the thing freezez and i cannot do anything but shut it of by way of the button power i also noticed that different web pages it will tell me that it is not responding that happens a lot don't know what to do i called McAfee 3 times and finaly they took McAfee out and put it back in but still have this problem i hope someone can help thankyou.

Edited by Orange Blossom, 16 November 2011 - 03:53 PM.
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#2 noknojon


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Posted 16 November 2011 - 04:14 PM

Hi -
This seems to only be a software (not hardware) problem with your Antivirus / Firewall program.
Can you delete your McAfee program (from Control Panel > Programs and Features) and then later reinstall it?
You should first check for a Registration number / code if it is a paid version.

Then try another (Free version) Antivirus program like AVG , Avast , Microsoft Security Essentials, etc. to check your computer.
If there are no problems found, then try to reinstall your McAfee program.
Remember to only use 1 Antivirus program at any time, as they can react against each other with more than one installed.

Thank You -

#3 Orange Blossom

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Posted 17 November 2011 - 12:16 PM

@ noknojon,

macfinn has already stated the McAfee support has already uninstalled and reinstalled the program and that did not solve the problem.

@ macfinn,

When McAfee gets stuck in its scan, do you notice any particular file it gets stuck ON? It's been quite some time since I've worked with McAfee, but other AV programs do show the file paths of the files they are currently scanning, and sometimes they do get stuck on one.

In some cases, the cause is malware, but in others it's not and the solution is to tell the AV program to not scan that particular file.

i also noticed that different web pages it will tell me that it is not responding that happens a lot

When did this problem begin? Did you have the McAfee problem before or after this started to happen?

What kinds of webpages give you the not-responding message?

Orange Blossom :cherry:
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#4 quietman7


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Posted 17 November 2011 - 01:55 PM

The speed and ability to complete an anti-virus or anti-malware scan depends on a variety of factors.
  • The program itself and how its scanning engine is designed to scan: using a signature database vs heuristic scanning or a combination of both.
  • Options to scan for spyware, adware, riskware and potentially unwanted programs (PUPS).
  • Options to scan memory, boot sectors, registry and alternate data streams (ADS).
  • Type of scan performed: Deep, Quick or Custom scanning.
  • What action has to be performed when malware is detected.
  • A computer's hard drive size.
  • Disk size and used capacity (number of files that have to be scanned).
  • Types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, email, etc) that are scanned.
  • Whether external drives are included in the scan.
  • Competition for and utilization of system resources by the scanner.
  • Other running processes and programs in the background.
  • Whether it stalls, hangs or freezes.
  • Interference from malware.
  • Interference from the user (whether or not you use the computer during the scan).
-- Using two security scanning engines at the same time can cause each to interfere with the other, cause systems hangs, false detections, unreliable results and other unpredictable behavior.

-- If the screensaver, hibernation or Sleep Mode are not turned off before scanning, those features can sometimes have odd effects when attempting to resume normal mode.

Further, it is not unusual unusual for an anti-virus or anti-malware scanner to be suspicious of some compressed, archived, .cab .jar and packed files because they have difficulty reading what is inside them. These kind of files often trigger alerts by security software using heuristic detection because they are resistant to scanning (difficult to read). This resistance may also result in some scanners to stall (hang) on these particular types of files or just ignore (skip) them. Certain files in the System Volume Information Folder like the Tracking.log (created by the Distributed Link Tracking Service to store maintenance information) have also been reported as a source causing some scanners to hang.

To speed up your scans, uninstall unnecessary programs, clean out the temporary files, temporarily disable any other real-time protection tools, close all open programs and do not use the computer during the scan. If the scan still seems slow or hangs, then try performing the scan in "safe mode".
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