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Avg Tuneup 2011 problem


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#1 virtualcrap

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Posted 16 November 2011 - 08:50 AM

Hi, Hoping that this is the right area in the forums. I recently installed Avg free onto my lappy, as well Avg's free tune up 2011 as title states. After about two hours of it running through my files it had collected 8,000 that needed repairing. Once done did a reboot. Upon logging into my user(there are two users, Admin and my own) to find that the entire desktop has been changed around. I am currently missing personal pictures, video files and documents. In the start up Menu everything has been wiped except all programs. There is no longer an option for my computer and such. I have logged into the Admin in hopes that nothing was changed there, luckily nothing was. All of those files and documents/pictures were fine, none of the settings adjusted. Went through the Avg restore option and undid what it had "fixed" rebooted and still the same problem. Also did a system restore/recovery to last date. That did not solve anything.

The reason for the Avg anti-virus install was mass popups. Looking at my original virus protector it's free sub from when the lappy was purchased was out. AVG found two files to which it took care of called "FvlTube.exe". I don't see them as being the problem to why I'm having issues with the lost data listed above, so my guess is Avg tune up.

I am not too computer savvy Although I can follow directions if anyone is willing to come up with a good idea on what to do.

Thanks
- Chris

Edited by virtualcrap, 16 November 2011 - 09:17 AM.


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#2 quietman7

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Posted 17 November 2011 - 02:34 PM

I have been disappointed with AVG ever since they made a decision in April 2010 to partner with LimeWire and promote the use of peer-to-peer (P2P) file sharing, a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, and exposure of personal information.

With the release of AVG 2011, there have been numerous complaints about issues and conflicts with other security tools like Malwarebytes' Anti-Malware. Unlike previous versions, AVG 2011 cannot be easily disabled to prevent it from interfering with other security tools. Read these related discussions:Even MajorGeeks, a popular download hosting site, had issued a Statement on AVG Free 2011 and removed its Editor's Pick listing at that time.

There have been reports of issues with the computer starting properly on 64-bit Windows sytems for which AVG has had to release these fix instructions.

There have also been reported problems with computers after using new features like PC Analyzer and PC Tuneup which purport to fix registry errors in order to make the system more stable and various optimizing tools which can make changes to system settings.

Bleeping Computer DOES NOT recommend the routine use of registry cleaners/optimizers as they are extremely powerful applications that can damage the Windows registry by using aggressive cleaning routines and cause your computer to become unbootable. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from booting properly. For routine use, the benefits to your computer are negligible while the potential risks are great.

For these reasons, I no longer recommend AVG as a free alternative.

If the Avg restore option did not help, do not uninstall the program. Instead contact AVG Customer Support Center as they will be more familiar with correcting the PC Tuneup issues since I'm sure there has been no shortage of complaints.
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