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Ping.exe issue and browser hijacking


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#1 black&gold

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Posted 16 November 2011 - 06:53 AM

Hi, I'm having a problem with browser redirects and I noticed that ping.exe is unusually appearing in my task manager at boot up. Also one of the svchost (a system user) is maxing out at like 99% CPU usage, until I stop the ping.exe process.

I just read that Steam was compromised upon visiting this website now. I don't know if my problem is Steam related or not, but who knows. I've very recently encountered a small barrage of problems. The browser hijacking when I search in Google is the worst. I did have some similar problems with browser redirects a few months ago and a member of your staff was very helpful in the removal process. Hopefully we can fix this as easily too. Today, I got one of those fake, rogue anti-virus things all of a sudden, but Superantispyware was able to take care of that. I ran SAS several more times finally ridding myself of a bunch of adware cookies and crap until the scans came up clean. Ran Malware Bytes, Spybot, and Rootkit Buster and all came up good as well. I see someone else has a problem with the executable ping on the front page here. They likely have the same issue.

Anyways, I've been through this process once before here, so I sort of know the drill, but I am posting here before taking any steps more drastic than just some basic scans. I can post a hijackthis log if needed to start.

Any help would be greatly appreciated.


I'm sorry I believe I posted this in the wrong section. You can close this one, I've re-posted this in the Am I infected? section.

Edited by black&gold, 16 November 2011 - 07:00 AM.


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#2 TheShooter93

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Posted 16 November 2011 - 12:46 PM

Hi black&gold, :busy:

Those are my school colors! Go Knights! :thumbsup:

Anyway,

I know it looks like a lot, but it's really just a lot of text asking for only 4 scans.

A few of the programs I notice you already have, just make sure they're fully updated and run them again and post the logs.

Once you've done these and posted the results in your next post, let me know how the computer is running.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.

============================================================================

============================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

============================================================================

============================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

============================================================================

============================================================================

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

============================================================================

============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

============================================================================

============================================================================

Remember, after posting the results of these scans, let me know how the computer is running.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 black&gold

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Posted 16 November 2011 - 04:53 PM

Thank you for the prompt response. I just got home, I shall get right on that.

#4 TheShooter93

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Posted 16 November 2011 - 05:04 PM

:thumbup2:

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#5 black&gold

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Posted 16 November 2011 - 05:24 PM

Here is the first scan's log:

Results of screen317's Security Check version 0.99.26
Windows XP Service Pack 2 x86
Out of date service pack!!
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
CCleaner
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player ( 10.1.53.64) Flash Player Out of Date!
Adobe Reader X (10.1.0) Adobe Reader Out of Date!
Mozilla Firefox ((3.6.9)) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````



Also I noticed that with SAS, that a number of the default settings in my preferences menu where different than what you suggested, so I changed those to match. Going to scan that now, I guess in safemode, though it seems to work either way. Now with Malware Bytes, should I maybe just re-download it? I noticed that message about renaming the set-up file to something random... why is that?

#6 TheShooter93

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Posted 16 November 2011 - 05:26 PM

I noticed that message about renaming the set-up file to something random... why is that?

It's so malware doesn't detect the installer and prevent it from working.

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#7 black&gold

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Posted 16 November 2011 - 05:55 PM

Ok cool, makes sense.

Hey, I have a bit of a bigger problem though. I can't get into safe mode. This seems to be a hardware issue. I added more RAM to my PC over a month ago, and since then, it takes longer to boot up and I get this monitor error (input signal out of range) but then that goes away and it boots right up to windows. I'm positive this has been going on since before I had any malware problems. I just didn't think that much of it I guess and hadn't needed to get into safe mode or anything. I was hitting F8 as per usual, but my monitor goes like blank (even though it eventually comes back) so I couldn't tell if I had that menu up or not. So if I can't access the Windows Advanced Options Menu, is there another way to just reboot into safe mode?

By that I mean, that I read that problems can occur if I use the system config to go into safe mode if there is some type of malware blocking safe mode. But like I said I don't really think that is the case, as my boot up has been quite strange ever since I added the RAM and that was long prior to these problems.

Edited by black&gold, 16 November 2011 - 06:16 PM.


#8 TheShooter93

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Posted 16 November 2011 - 07:42 PM

THIS article will show you how to get into Safe Mode without using the F8 key.

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#9 black&gold

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Posted 16 November 2011 - 11:53 PM

Ok, well I haven't booted into safe mode yet. I decided I would just let SAS finish. Clocking in at close to 5 hours, this is considerably the longest and most thorough Superantispyware scan I've ever had. It found a ton of ad cookies, not surprised, as it finds a bunch every time since my incident. But it also found 2 stinking trojans as well. They appear to have infiltrated a game. I initially thought the Steam breach might be an issue here, but not so sure now. The game with these supposed malicious files is one I've had installed for a couple years prior to ever using steam and I don't use steam in conjunction with it and it's always ran fine. Also I haven't played this particular game in a quite a long time. This must be some type of malware that just spoofs normal files.

Going to attach my SAS log. Thank you very much for the help so far. Sorry this is taking so long out of the gates but that was quite a long scan.

*Hmm, I'm not seeing a place to attach files in my replies, and I know you can here because I have in the past*

Update: I removed/quarantined those files with SAS and rebooted normally.
The good news: Ping.exe has yet to pop up in my processes and I couldn't get it to go away for good before. Also the system svchost (presumably the one being affected by this) is now at a more normal 22k instead of about 40k or more whenever Ping showed up in my task manager.

The bad: I'm still getting google redirects. Tons of people are affected by these and I've dealt with em before, but last time here I had to run a bunch of scans and your special tools to rid myself of this. But whatever works is fine with me.

The ugly: As I was typing this, ping.exe did crop up, but then I got an error msg that the ping command needs to close and it did, and then popped back up again, oh well.

Going to run GMER now, most likely in safe.

Edited by black&gold, 17 November 2011 - 12:24 AM.


#10 TheShooter93

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Posted 17 November 2011 - 01:10 AM

It isn't likely the GMER scan is going to solve all your problems, once it's finished, go ahead and follow the directions below.

------------------------------------------------------------

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread.

Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

Edited by TheShooter93, 17 November 2011 - 01:10 AM.

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#11 black&gold

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Posted 17 November 2011 - 05:40 PM

Ok I have posted up the new thread and attached my SAS and gmer logs over there.

BTW, the Black&Gold represents the Steelers, but in this case, Go UCF Knights as well! Thanks again for your help.

New thread

Edited by black&gold, 17 November 2011 - 06:04 PM.


#12 TheShooter93

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Posted 17 November 2011 - 06:06 PM

I assumed the black and gold was for the Steelers. Just had to represent a little. ;)

Good luck with the malware removal. :thumbup2:

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#13 Orange Blossom

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Posted 18 November 2011 - 03:08 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic428310.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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