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Silverlight Crash in Netflix Streaming


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7 replies to this topic

#1 Aaron P

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Posted 30 October 2011 - 03:07 PM

I have made multiple attempts to run Netflix Instant Streaming on my laptop, and every time I have received an error message that states "Microsoft Silverlight has crashed.". I attempted uninstalling and reinstalling Silverlight, updating to a newer version, etc. When doing some research online of this problem, it appeared that several people had linked the issue to lingering malware still on computer, and several individuals had used ComboFix and this solved the problem. I had malware on my computer several months ago and thought I removed it all, but I am sure lingering traces of it might still exist, and this could be the reason for the Silverlight crash I am experiencing. Any suggestions?

Thanks,
Aaron

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#2 Orange Blossom

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Posted 30 October 2011 - 11:23 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 HelpBot

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Posted 04 November 2011 - 03:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#4 nasdaq

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Posted 10 November 2011 - 10:04 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please post the logs requested on the previous post.

I will review them.

#5 nasdaq

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Posted 15 November 2011 - 11:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

#6 Aaron P

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Posted 15 November 2011 - 09:46 PM

I posted the following message in the forums and was locked out twice because I wasn't able to respond quickly enough. I am super busy, as I am sure all of you are as well, so a little more time to post the requested information would be much appreciated- I promise I'll still be here with you!

I have made multiple attempts to run Netflix Instant Streaming on my laptop, and every time I have received an error message that states "Microsoft Silverlight has crashed." I attempted uninstalling and reinstalling Silverlight, updating to a newer version, etc. When doing some research online of this problem, it appeared that several people had linked the issue to lingering malware still on computer, and several individuals had used ComboFix and this solved the problem. I had malware on my computer several months ago and thought I removed it all, but I am sure lingering traces of it might still exist, and this could be the reason for the Silverlight crash I am experiencing.

I was asked to create a log. I am attaching that to this message. I have not tried anything else since this message to resolve the issue.

Thanks,
Aaron

Attached Files

  • Attached File  log.txt   12.29KB   1 downloads


#7 nasdaq

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Posted 16 November 2011 - 07:59 AM

Hi,

Your topics were merged. If I close this topic again before you have had a chance to reply please send me a Personal Message and I will re-open the topic.
DO NOT create a new topic.
Thanks.

Your ComboFix is clean.

Looking up the Silverlight forum I found this article.

http://forums.silverlight.net/t/164189.aspx

Have a look at it and let me know if your problem is solved.
===

The main forum page is here.
http://forums.silverlight.net/f/active/0/1/20

Searching for CRASHING will give you other links to investigate.
===

Lets see if something will be found with this scan.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the log and let me know what problem persists.

#8 nasdaq

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Posted 21 November 2011 - 11:40 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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