Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

My IP Addressing Is Missing!


  • Please log in to reply
15 replies to this topic

#1 mcicki

mcicki

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 15 November 2011 - 08:47 PM

Hello Everyone,

My friend started his computer up today and he couldn't access the internet, it said he had no IP address. He contact his cable company and they checked his modem ... it is working fine. So far we have tried the following to no avail:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Windows XP

1
Click on "Start" in the bottom left hand corner of screen.

Ads by Google
IP Address Management
Proteus Enterprise IPAM Appliance Try a live demo now
www.bluecatnetworks.com
2
Click on "Run"':.
3
Type in "cmd" and hit Okay. You should now be at an MSDOS prompt screen.
4
Type "ipconfig /release" and hit "Enter". This will disable your internet connection. To undo it, type "ipconfig /renew".
5
Type "exit" and leave the prompt.

(this did nothing, it said there was an error)
6
Right-click on "Network Places" or "My Network Places" on your desktop.
7
Click on "Properties". You should now be on a screen with something titled "Local Area Connection", or something close to that, and, if you have a network hooked up, all of your other networks.
8
Right-click on "Local Area Connection" and click "Properties".
9
Double-click on the "Internet Protocol (TCP/IP)" from the list under the "General" tab.
10
Click on "Use the following IP address" under the "General" tab.
11
Create an IP address. (It doesn't matter what it is.)
12
Press "Tab" and it should automatically fill in the "Subnet Mask" section with default numbers.
13
Click the "Ok" button.
14
Click the "Ok" button. You should now be back to the "Local Area Connection" screen.
15
Right-click back on "Local Area Connection" and go to properties again.
16
Go back to the "TCP/IP" settings.
17
Select "Obtain an IP address automatically".
18
Click the "Ok" button.
19
Click the "Ok" button.
20
You now have a new IP address

This did nothing after all this the IP address became nothing but Zeros.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To force a network adapter to acquire an IP address

1.


Open Network Connections

2.


Click the icon for the adapter that connects this computer to the Internet or to other network computers.

3.


Under Network Tasks, click Repair this connection.

This did not work it came up with failed to query tcp/ip settings

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:

To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:
cmd
At the command prompt, copy and paste (or type) the following command and then press ENTER:
netsh int ip reset c:\resetlog.txt
Note If you do not want to specify a directory path for the log file, use the following command:
netsh int ip reset resetlog.txt
Reboot the computer.

This did not work either. Absolutely nothing happened.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


We are at a loss as to what to do now , does anyone have any suggestions. We have also checked the device manager to see if any red or yellow flags have come up, but everything is fine. Thankyou for any help you can provide, we REALLY appreciate it!

Kind Regards,
Micki

BC AdBot (Login to Remove)

 


#2 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:40 AM

Posted 16 November 2011 - 12:24 AM

Was there any virus infections prior to the fix done? Do other computers able to connect to the network?

Edited by jhayz, 16 November 2011 - 12:25 AM.

Tekken
 


#3 hamluis

hamluis

    Moderator


  • Moderator
  • 56,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:40 PM

Posted 16 November 2011 - 08:08 AM

FWIW:

http://support.microsoft.com/kb/314067


http://www.geek.com/forums/topic/no-ip-address

Louis

#4 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 16 November 2011 - 08:10 AM

Yes he ran ad-aware, avg, cws, and he ran a smit fraud check... everything is completely clear. His cable company says there is nothing wrong per say except they couldn't detect his IP either. Thanks! :)

#5 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 16 November 2011 - 08:12 AM

FWIW:

http://support.microsoft.com/kb/314067


http://www.geek.com/forums/topic/no-ip-address

Louis



Morning Louis, we'll try these things and i'll let you know if any of them work! Thanks:)

#6 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 16 November 2011 - 09:39 AM

I'm wondering , do you think reinstalling windows would help? We really don't want to do this, only as a last resort. What do you think?

#7 hamluis

hamluis

    Moderator


  • Moderator
  • 56,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:40 PM

Posted 16 November 2011 - 10:06 AM

Before I considered a reinstall to address an IP problem...I would just set the networking device up all over again, from the beginning...after I have already tried the repair processes described by Microsoft.

Reinstalling Windows will not address some malware and any hardware problems.

I always give myself a couple of days to overcome any problem on my systems. If I cannot solve it in two days, I run a check of the hard drive (first step) then delete Windows partition and reinstall. I'm lacking patience :).

Louis

#8 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 16 November 2011 - 01:49 PM

Before I considered a reinstall to address an IP problem...I would just set the networking device up all over again, from the beginning...after I have already tried the repair processes described by Microsoft.

Reinstalling Windows will not address some malware and any hardware problems.

I always give myself a couple of days to overcome any problem on my systems. If I cannot solve it in two days, I run a check of the hard drive (first step) then delete Windows partition and reinstall. I'm lacking patience :).

Louis



I hope you don't mind my asking but how do you set up the networking device again? I have spoke to a few computer places in my area and explained the problem and of course they don't bother giving me any real information, they just want me to bring it in. I'm so glad we have you guys to help! Thankyou:)

#9 hamluis

hamluis

    Moderator


  • Moderator
  • 56,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:40 PM

Posted 16 November 2011 - 03:10 PM

Go Start/Help & Support...type in "Internet Connection", that will produce a wealth of information.

You should also consider the possibility of hardware failure on your system...if others can connect and you cannot.

There is also a Drives and Network Adapters Troubleshooter which you might go through...available via the Help & Support function in XP.

Louis

#10 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 20 November 2011 - 02:19 PM


Before I considered a reinstall to address an IP problem...I would just set the networking device up all over again, from the beginning...after I have already tried the repair processes described by Microsoft.

Reinstalling Windows will not address some malware and any hardware problems.

I always give myself a couple of days to overcome any problem on my systems. If I cannot solve it in two days, I run a check of the hard drive (first step) then delete Windows partition and reinstall. I'm lacking patience :).

Louis



I hope you don't mind my asking but how do you set up the networking device again? I have spoke to a few computer places in my area and explained the problem and of course they don't bother giving me any real information, they just want me to bring it in. I'm so glad we have you guys to help! Thankyou:)


Sorry it's taken so long to get back. We followed the directions from microsoft and it wouldn't even ping which , if I understand correctly from what I read....If the loopback test fails, the IP stack is not responding. This problem may occur if any one or more of the following conditions is true:

The TCP drivers are corrupted.
The network adapter is not working.
Another service is interfering with IP.

So I am trying to find out which of these it can be. We will try your suggestion first: There is also a Drives and Network Adapters Troubleshooter which you might go through...available via the Help & Support function in XP.

Thanks again, will let you know what we find :)

#11 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:40 AM

Posted 20 November 2011 - 09:20 PM

Try running Minitool Box from here http://www.bleepingcomputer.com/forums/topic398507.html
Connect the computer by wired then run the software.

Tekken
 


#12 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 20 November 2011 - 09:48 PM

Try running Minitool Box from here http://www.bleepingcomputer.com/forums/topic398507.html
Connect the computer by wired then run the software.



I will have him try this. In the meantime I have more information. We went into the device manager - show hidden devices and then clicked on Non plug and play drives. When we double clicked on tcp ip protocol driver it showed it was not running. We tried to enable it and got code error 24. Now I read about this in microsoft and it said it was possible it was a corrupted winsock. So we reset the winsock and nothing happened.

Next we went into services.msc. We looked for "DHCP Client" and the status was not "Started" and the Startup Type wasn't "Automatic". We tried to start it and it said it could not start the service on the local computer.

We tried to run a network diagnostic. Under Modems and network adapters we clicked on network adapters.... it didn't say pass or fail next to it. There was nothing. So we double click on Network Adapters and there was nothing underneath it.

I should also mention that we tried to do a system restore point and it is not working at all. Before any of this happened, he was told by zone alarm he had to update it. It uploaded a toolbar he didn't ask for and he got rid of it. He started having problems with his pc. So he completely uninstalled Zone Alarm and reinstalled an older version. His pc started intermittently beeping. Nothing was popping up so there was no indication as to where it came from. Then the next morning, he could no longer access the internet. His service provider said there was nothing wrong with tthe modem , but they detected that there was no IP address.

#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:07:40 PM

Posted 20 November 2011 - 10:01 PM

I would do this:

1) Power off all devices.

2) Power up the Modem / Router.

3) Wait for the Modem / router to be fully up.

4) Power on Computer.

5) go to start then run type in cmd and hit enter.

6) type in the following: "ipconfig /all >> c:\ipconfig.txt" Everything as you see it in the quotes.

7) next type in "notepad c:\ipconfig.txt" Everything as you see it in the quotes.

8) COpy and paste the contents into your next post.

#14 mcicki

mcicki
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:40 PM

Posted 28 November 2011 - 02:02 PM

I would do this:

1) Power off all devices.

2) Power up the Modem / Router.

3) Wait for the Modem / router to be fully up.

4) Power on Computer.

5) go to start then run type in cmd and hit enter.

6) type in the following: "ipconfig /all >> c:\ipconfig.txt" Everything as you see it in the quotes.

7) next type in "notepad c:\ipconfig.txt" Everything as you see it in the quotes.

8) COpy and paste the contents into your next post.


We tried this, but nothing came up when we typed in ipconfig /all . We are going to try unistalling and reinstalling the NIC drivers and will let you know if it works:) Thankyou!

#15 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:07:40 PM

Posted 28 November 2011 - 03:20 PM

What happened when you typed in ipconfig /all?

Did this happen:

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\cryptodan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : capricorn
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-27-10-13-92-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-27-10-13-92-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6200 AGN
Physical Address. . . . . . . . . : 00-27-10-13-92-6C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, November 27, 2011 00:25:11
Lease Expires . . . . . . . . . . : Tuesday, November 29, 2011 19:39:40
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 71.242.0.12
71.252.0.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-26-B9-EB-51-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {BCEC2BBA-D782-4920-A7C2-F7FADFAB46DF}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6BCCE82E-4869-4344-B327-043604392767}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EDF43027-0A11-4489-A198-810D05697955}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:45e:3f53:9f0b:b38d(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::45e:3f53:9f0b:b38d%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{7AA33C0A-FD96-47C3-A6E2-3899153D54DA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\cryptodan>




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users