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Hardware problem or Virus?

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3 replies to this topic

#1 Tyroleus


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Posted 15 November 2011 - 06:57 PM

About a week ago my amd m3a78-em desktop windows xp pro starting acting abnormal the keyboard would not function properly (stuck in cap locks), if you tried to click a shortcut you would end up clicking 10 shortcuts, when clicking links on the web they open the same page that the link you just clicked was on in a new window, and other errors. So I began checking for viruses using avast quick, full, and bootup scans, and malwarebytes which came up with some adware and 1 trojan which I quarantined and eventually deleted when I was still having the same problems so not knowing all that much about virus removal and not wanting to bring it into the shop I decided to reformat it to windows xp pro(same operating system as before) which made no difference even during the reformat the keyboard wasnt functioning so that kinda made me think it may be a hardware problem so I tried formating a blank hard drive in it and again same problem so then remebering that linux isnt effected by windows based viruses I tried that on the original hardrive and everything worked properly again I then reinstalled xp still having the same problems. so I could really use some help is this a virus or a hardware problem and is it possible I have buried the problem by reformating. If you require any other information just ask and I will do my best to provide it. Thanks in advance for any help you can offer.

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#2 boopme


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Posted 15 November 2011 - 09:28 PM

Hello sounds like you may have an Master Boot Record infection.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
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#3 Tyroleus

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Posted 16 November 2011 - 04:47 PM

Okay I have completed the step by step instructions and created a new post.


#4 Orange Blossom

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Posted 17 November 2011 - 04:31 AM


Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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