Make and Model: Dell Mini Inspiron 910
At the beginning of October, the computer became infected with Open Cloud AV. I followed the removal guides I found online and had thought I finally got rid of it, but that doesn't seem to be the case. In the process I have now lost the ability to connect to the internet on that computer either on wireless or through network cable. When I pull up the details of the wireless connection it says that the ip is invalid. I cannot connect in to the internet in safe mode either. Unfortunately I am unable to accurately recount every step I took previously. (I have since learned that this was foolish on my part.)
I am using a different computer and an external hard drive (both of which have been scanned extensively to ensure no infections.) to download what is needed and I always save it to the desktop of the new computer before I start working with that downloaded program.
My original post about wireless connection can be found here: http://www.bleepingcomputer.com/forums/topic424108.html
- I have made sure that IE browser>>click tools>>internet options>> Proxy server is not checked and that automatically detect settings is checked.
- I have tried Winsockxpfix without luck
- When I try to renew through ipconfig I get a message saying that the RPC server is unavailable even though it shows as running.
That forum sent me to the Am I infected forum. That post can be found here: http://www.bleepingcomputer.com/forums/topic424137.html/page__p__2446881#entry2446881
I have been able to fix the connection issues, found here http://www.bleepingcomputer.com/forums/topic426157.html
but now I have a concern because mozilla default search is search.internet-search-results.com I have changed this specifically, and I have gone into firefox safemode and reset all settings and yet it keeps coming back. Admittedly, this could be paranoia because my other computer showed up with a cloud av infection yesterday and I am now fighting that. (I have a feeling that will be a new thread on here shortly.)