I read the "Getting Started" topic for posting here, but I am unfortunately stuck before I can install any programs or generate any logs. I can download the programs required and get them onto a flash drive, but I have no way to run them from the infected computer. Unfortunately, I don't know of any other way to access Windows functions outside of "click on the icon".
If someone knows of a way to access functions like My Computer or Control Panel when normal means of access are not available, I would appreciate it. I could then get started with generating the required logs. Thanks again.
Moderator note: Temporarily closed to see if problems can be resolved via removal guide. ~ OB
Edited by Orange Blossom, 15 November 2011 - 11:14 PM.