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Search Engine Redirect and Adobe Not Working


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6 replies to this topic

#1 JoeJoe443

JoeJoe443

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Posted 15 November 2011 - 11:22 AM

Recently we have been having some problems with our computer. We had to restore our computer to an earlier point but the problem still occurs. The main problem is that everytime you do a google search it redirects you to some weird page and nothign with adobe flash works. It tells us to download the player but its not working. I have webroot security and that did not find anything. I also ran Malwarebytes and it detected 3 errors, moved them and restarted my computer. I just ran it again after the restart and this is what I got. How do I know if my system is clean? I am not computer savy and all those computer linguals I keep reading through are chineese for me so any help is very appreciated.

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8164

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

11/15/2011 9:40:03 AM
mbam-log-2011-11-15 (09-40-03).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 389531
Time elapsed: 44 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\owner\AppData\Local\Temp\~nsu.tmp\whitesmoke-silent.exe (PUP.BHO) -> Quarantined and deleted successfully.
c:\Users\owner\AppData\LocalLow\Sun\Java\deployment\cache\6.0\19\2322d753-672a1888 (Trojan.FqakeAlert) -> Quarantined and deleted successfully.

Also kept getting popup

"Synchronous call using IFRAMEXMLHttp is not supported"

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 15 November 2011 - 01:41 PM

Hello please run these now.
Are you on a router? Are other machines on it,if so are they redirecting?

Do you use Firefox?


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (2.6.11.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. [color=green]In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JoeJoe443

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Posted 15 November 2011 - 03:03 PM

I am using internet explorer and yes we are using a router

I don't need to get the hijacker projram I see people talking about

#4 boopme

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Posted 15 November 2011 - 08:00 PM

Hello, no you don't need that please run the tools above.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 JoeJoe443

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Posted 15 November 2011 - 08:25 PM

This is from the first tool


MiniToolBox by Farbar
Ran by owner (administrator) on 15-11-2011 at 20:24:03
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection 2" forwarding=disabled advertise=disabled mtu=1428 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-26-82-4B-B0-D5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros 802.11 a/b/g/n Dualband Wireless Network Module
Physical Address. . . . . . . . . : 00-26-82-4B-B0-D5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:182e:eb6a:0:e923:e103:453f:319a(Preferred)
Temporary IPv6 Address. . . . . . : 2002:182e:eb6a:0:dd1c:1195:da95:fe74(Preferred)
Link-local IPv6 Address . . . . . : fe80::e923:e103:453f:319a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.120(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, November 15, 2011 4:11:35 PM
Lease Expires . . . . . . . . . . : Wednesday, November 16, 2011 4:11:35 PM
Default Gateway . . . . . . . . . : fe80::9afc:11ff:fe46:852f%11
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201336450
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-58-2E-35-D8-D3-85-7F-DB-CB
DNS Servers . . . . . . . . . . . : 167.206.254.2
167.206.254.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D8-D3-85-7F-DB-CB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1EAB4556-7C54-4360-B103-26F8ABA53CEA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FA94D0AA-568A-4DCA-BB37-6E76DD2CA3F1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38ae:2d8d:e7d1:1495(Preferred)
Link-local IPv6 Address . . . . . : fe80::38ae:2d8d:e7d1:1495%18(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{E29D7A26-DAF3-4F3F-8796-4482F6715FF1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: vdns2.srv.hcvlny.cv.net
Address: 167.206.254.2

Name: google.com
Addresses: 74.125.226.115
74.125.226.113
74.125.226.116
74.125.226.112
74.125.226.114


Pinging google.com [74.125.226.113] with 32 bytes of data:
Reply from 74.125.226.113: bytes=32 time=10ms TTL=55
Reply from 74.125.226.113: bytes=32 time=12ms TTL=55

Ping statistics for 74.125.226.113:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms
Server: vdns2.srv.hcvlny.cv.net
Address: 167.206.254.2

Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
72.30.2.43
98.137.149.56
98.139.180.149


Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=23ms TTL=53
Reply from 67.195.160.76: bytes=32 time=17ms TTL=53

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 23ms, Average = 20ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...06 26 82 4b b0 d5 ......Microsoft Virtual WiFi Miniport Adapter
11...00 26 82 4b b0 d5 ......Atheros 802.11 a/b/g/n Dualband Wireless Network Module
10...d8 d3 85 7f db cb ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.120 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.120 281
192.168.1.120 255.255.255.255 On-link 192.168.1.120 281
192.168.1.255 255.255.255.255 On-link 192.168.1.120 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.120 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.120 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 4121 ::/0 fe80::9afc:11ff:fe46:852f
1 306 ::1/128 On-link
18 58 2001::/32 On-link
18 306 2001:0:4137:9e76:38ae:2d8d:e7d1:1495/128
On-link
11 33 2002:182e:eb6a::/64 On-link
11 281 2002:182e:eb6a:0:dd1c:1195:da95:fe74/128
On-link
11 281 2002:182e:eb6a:0:e923:e103:453f:319a/128
On-link
11 281 fe80::/64 On-link
18 306 fe80::/64 On-link
18 306 fe80::38ae:2d8d:e7d1:1495/128
On-link
11 281 fe80::e923:e103:453f:319a/128
On-link
1 306 ff00::/8 On-link
18 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2011 04:22:56 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (11/15/2011 04:22:56 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=J:\Quickbooks\JM Auto Racing.QBW;ENG=QB_data_engine_20;DBN=bd61ef5c21f943e38879856a6ea9ed16

Error: (11/15/2011 04:22:56 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
Connection Error:Invalid user ID or password

Error: (11/15/2011 04:22:48 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/15/2011 04:22:48 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/15/2011 04:22:48 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/15/2011 04:00:23 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
The user canceled one of the dialog boxes. No message was sent.

Error: (11/15/2011 04:00:23 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
Failed to send mail message:

Error: (11/15/2011 03:56:55 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (11/15/2011 03:56:55 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks: Premier Retail Edition 2010":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=J:\Quickbooks\JM Auto Racing.QBW;ENG=QB_data_engine_20;DBN=b44485739fb94102983f5a09b0937ec4


System errors:
=============
Error: (11/15/2011 08:22:59 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :0" could not be registered on the interface with IP address 192.168.1.120.
The computer with the IP address 192.168.1.119 did not allow the name to be claimed by
this computer.

Error: (11/15/2011 08:22:56 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :0" could not be registered on the interface with IP address 192.168.1.120.
The computer with the IP address 192.168.1.119 did not allow the name to be claimed by
this computer.

Error: (11/15/2011 07:54:58 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :0" could not be registered on the interface with IP address 192.168.1.120.
The computer with the IP address 192.168.1.119 did not allow the name to be claimed by
this computer.

Error: (11/15/2011 04:13:46 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%2

Error: (11/15/2011 04:13:46 PM) (Source: Service Control Manager) (User: )
Description: The MBAMProtector service failed to start due to the following error:
%%2

Error: (11/15/2011 04:13:03 PM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error:
%%1053

Error: (11/15/2011 04:13:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.

Error: (11/15/2011 04:11:41 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :20" could not be registered on the interface with IP address 192.168.1.120.
The computer with the IP address 192.168.1.119 did not allow the name to be claimed by
this computer.

Error: (11/15/2011 04:11:41 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{FA94D0AA-568A-4DCA-BB37-6E76DD2CA3F1} because another computer on the network has the same name. The server could not start.

Error: (11/15/2011 04:11:36 PM) (Source: NetBT) (User: )
Description: The name "OWNER-PC :0" could not be registered on the interface with IP address 192.168.1.120.
The computer with the IP address 192.168.1.119 did not allow the name to be claimed by
this computer.


Microsoft Office Sessions:
=========================
Error: (11/15/2011 04:22:56 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (11/15/2011 04:22:56 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=J:\Quickbooks\JM Auto Racing.QBW;ENG=QB_data_engine_20;DBN=bd61ef5c21f943e38879856a6ea9ed16

Error: (11/15/2011 04:22:56 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010Connection Error:Invalid user ID or password

Error: (11/15/2011 04:22:48 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (11/15/2011 04:22:48 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (11/15/2011 04:22:48 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (11/15/2011 04:00:23 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010The user canceled one of the dialog boxes. No message was sent.

Error: (11/15/2011 04:00:23 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010Failed to send mail message:

Error: (11/15/2011 03:56:55 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'

Error: (11/15/2011 03:56:55 PM) (Source: QuickBooks)(User: )
Description: QuickBooks: Premier Retail Edition 2010Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=J:\Quickbooks\JM Auto Racing.QBW;ENG=QB_data_engine_20;DBN=b44485739fb94102983f5a09b0937ec4


=========================== Installed Programs ============================

Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.4.6)
Adobe Acrobat 9.4.6 - CPSID_83708
Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
AIM 7
Aleks 3.15
AMD USB Filter Driver (Version: 1.0.11.86)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.754.0)
avast! Free Antivirus (Version: 6.0.1289.0)
BlackBerry Desktop Software 5.0.1 (Version: 5.0.1.41)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite MFC-495CW (Version: 1.0.3.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.1201.2247.40849)
Catalyst Control Center Graphics Full Existing (Version: 2009.1201.2247.40849)
Catalyst Control Center Graphics Full New (Version: 2009.1201.2247.40849)
Catalyst Control Center Graphics Light (Version: 2009.1201.2247.40849)
Catalyst Control Center Graphics Previews Common (Version: 2009.1201.2247.40849)
Catalyst Control Center Graphics Previews Vista (Version: 2009.1201.2247.40849)
Catalyst Control Center HydraVision Full (Version: 2009.1201.2247.40849)
Catalyst Control Center InstallProxy (Version: 2009.1201.2247.40849)
Catalyst Control Center Localization All (Version: 2009.1201.2247.40849)
ccc-core-static (Version: 2009.1201.2247.40849)
ccc-utility64 (Version: 2009.1201.2247.40849)
CCC Help Chinese Standard (Version: 2009.1201.2246.40849)
CCC Help Chinese Traditional (Version: 2009.1201.2246.40849)
CCC Help Czech (Version: 2009.1201.2246.40849)
CCC Help Danish (Version: 2009.1201.2246.40849)
CCC Help Dutch (Version: 2009.1201.2246.40849)
CCC Help English (Version: 2009.1201.2246.40849)
CCC Help Finnish (Version: 2009.1201.2246.40849)
CCC Help French (Version: 2009.1201.2246.40849)
CCC Help German (Version: 2009.1201.2246.40849)
CCC Help Greek (Version: 2009.1201.2246.40849)
CCC Help Hungarian (Version: 2009.1201.2246.40849)
CCC Help Italian (Version: 2009.1201.2246.40849)
CCC Help Japanese (Version: 2009.1201.2246.40849)
CCC Help Korean (Version: 2009.1201.2246.40849)
CCC Help Norwegian (Version: 2009.1201.2246.40849)
CCC Help Polish (Version: 2009.1201.2246.40849)
CCC Help Portuguese (Version: 2009.1201.2246.40849)
CCC Help Russian (Version: 2009.1201.2246.40849)
CCC Help Spanish (Version: 2009.1201.2246.40849)
CCC Help Swedish (Version: 2009.1201.2246.40849)
CCC Help Thai (Version: 2009.1201.2246.40849)
CCC Help Turkish (Version: 2009.1201.2246.40849)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
CyberLink DVD Suite Deluxe (Version: 7.0.2115)
D3DX10 (Version: 15.4.2368.0902)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Download Updater (AOL LLC)
DVD Menu Pack for HP MediaSmart Video (Version: 3.1.3224)
Excel QM 3
FileZilla Client 3.5.1 (Version: 3.5.1)
Google Chrome (Version: 15.0.874.120)
Google Talk Plugin (Version: 2.4.6.4433)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.79)
Hardware Diagnostic Tools (Version: 6.0.5247.34)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Games (Version: 1.0.0.71)
HP MediaSmart Demo (Version: 1.00.0000)
HP MediaSmart DVD (Version: 3.1.3317)
HP MediaSmart Music/Photo/Video (Version: 3.1.3422)
HP MediaSmart SmartMenu (Version: 3.1.0.1)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.2.0)
HP Odometer (Version: 2.10.0000)
HP Remote Solution (Version: 1.1.11.0)
HP Setup (Version: 1.2.3560.3170)
HP Support Assistant (Version: 6.0.5.4)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.001.000.014)
HydraVision (Version: 4.2.128.0)
iTunes (Version: 10.5.0.142)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2017)
Lexmark Pro800-Pro900 Series
LightScribe System Software (Version: 1.18.8.1)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Mega Zipper 1.0 (Version: 1.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Live Search Toolbar (Version: 3.0.566.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access database engine 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual J# 2.0 Redistributable Package
Microsoft Visual J# 2.0 Redistributable Package (Version: 2.0.50727)
Microsoft Works (Version: 9.7.0621)
Microsoft XML Parser (Version: 8.70.1104.04)
MorphVOX Pro (Version: 4.3.9)
MotoConnect 1.1.31 (Version: 1.1.31)
Motorola Mobile Drivers Installation 4.7.1 (Version: 4.7.1)
Movie Theme Pack for HP MediaSmart Video (Version: 3.1.3310)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Norton Online Backup (Version: 1.2.20.0)
PayPal Payment Request Wizard For QuickBooks US Edition (Version: 1.00.000)
PictureMover (Version: 3.3.1.19)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Power2Go (Version: 6.0.3304)
PowerDirector (Version: 7.0.3503)
QM for Windows (Version 3)
QuickBooks (Version: 20.0.4013.807)
QuickBooks Premier: Retail Edition 2010 (Version: 20.0.4013.807)
RAIDXpert (Version: 3.2.1540.5)
Realtek High Definition Audio Driver (Version: 6.0.1.5938)
Recovery Manager (Version: 5.5.2216)
Simpo PDF to Excel 1.2.0.0 (Version: 1.2.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
Webroot SecureAnywhere (Version: 8.0.0.66)
Webroot Software (Version: 7.0.4.93)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WModem Driver Installer (Version: 2.0.6.9)

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 8183.89 MB
Available physical RAM: 5330.76 MB
Total Pagefile: 16365.98 MB
Available Pagefile: 12943.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.61 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:919.9 GB) (Free:836.28 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.32 GB) (Free:1.62 GB) NTFS
8 Drive j: (HP v100w) (Removable) (Total:3.72 GB) (Free:3.23 GB) FAT32

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator Guest owner

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#6 JoeJoe443

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Posted 15 November 2011 - 08:30 PM

Ran the other program and no erros found

#7 boopme

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Posted 15 November 2011 - 09:20 PM

It may be in firefox or your router then.

Easiest first
FireFox it may be the Add ons/Plugins. try disabling them one at a time and see which one was at fault.

How to disable extensions and plugins

Keeping your third-party plugins up to date




The problem is actually based in your router.
Open MBAM in normal mode and click Update tab, select Check for Updates
Next disconnect your system from the internet, and your router, then…
Open MBAM in normal mode and click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected,

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE


However, if there are other infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site here for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router. Then return to this site to post your logs

Edited by boopme, 15 November 2011 - 09:21 PM.

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