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Network Stuck At "Identifying"


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6 replies to this topic

#1 Kyle03455

Kyle03455

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Posted 15 November 2011 - 10:50 AM

My cousin was having issues with her laptop, due to viruses she had. To make a long story short, I was able to remove the numerous viruses she had. The internet was working previously on her laptop when I was working on it, and I did not change any network settings on it. After restarting the laptop, in the Network and Sharing Center, it just keeps saying Identifying..., with the circle spinning next to it, for the connection it shows all full green bars. I plugged an Ethernet cord in, with no luck. I tried another laptop, and it works just fine, along with the other PC's connected via Ethernet cord. http://s1091.photobucket.com/albums/i399/Kyle0345/?action=view&current=NoAccess.png

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#2 jhayz

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Posted 15 November 2011 - 10:06 PM

Run Minitool Box from here http://www.bleepingcomputer.com/forums/topic398507.html
Check you router and wireless adapter security settings and post what type are being used.

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#3 Kyle03455

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Posted 16 November 2011 - 03:31 PM

The make of her laptop is Toshiba- Satellite L455D, it's connected wirelessly, I also tried a wired connection. The router we have is a Netgear- WNR1000v3, even though it working fine. The laptop is one room away from the router, and it's Cable internet.

Here is the log from the MiniToolBox:

MiniToolBox by Farbar
Ran by test (administrator) on 13-11-2011 at 15:07:08
Windows 7 Home Premium (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:61495

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", ""
"network.proxy.type", 4

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Trinitys-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-A3-69-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dcfe:933e:fd1:6e2d%13(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.110.45(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : neo.rr.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-22-F3-3E-68
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{69903F83-CA4D-4796-8566-1C7B1D505CDC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.neo.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 192.168.1.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...70 1a 04 a3 69 08 ......Realtek RTL8187SE Wireless LAN PCIE Network Adapter
11...00 26 22 f3 3e 68 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #5
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #4
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
24...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.110.45 281
169.254.110.45 255.255.255.255 On-link 169.254.110.45 281
169.254.255.255 255.255.255.255 On-link 169.254.110.45 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.110.45 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.110.45 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::dcfe:933e:fd1:6e2d/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 mswsock.dll [File Not found] ()
Catalog5 03 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/09/2011 11:14:22 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-3747070423-634627696-1282008153-1000.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {e68381ed-d514-4da0-940b-8a8e3058af34}

Error: (11/08/2011 11:39:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
Exception code: 0xc0000374
Fault offset: 0x000c35e3
Faulting process id: 0xdc4
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/08/2011 11:39:43 PM) (Source: SignInAssistant) (User: )
Description: OpenServiceW failed with hr = 0x80070424

Error: (11/08/2011 11:39:28 PM) (Source: MsiInstaller) (User: test)test
Description: Product: SmartWebPrinting -- Error 1706. An installation package for the product SmartWebPrinting cannot be found. Try the installation again using a valid copy of the installation package 'SmartWebPrinting.msi'.

Error: (11/08/2011 11:17:24 PM) (Source: RasClient) (User: )
Description: CoId={75004953-B213-4C57-BF5C-852C5DCE24CC}: The user TRINITYS-PC\test dialed a connection named Broadband Connection which has failed. The error code returned on failure is 0.

Error: (10/31/2011 07:50:51 PM) (Source: RasClient) (User: )
Description: CoId={6FD9C19A-EF57-4251-AEDB-BAC7C3E27E4B}: The user TRINITYS-PC\test dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (10/31/2011 07:24:02 PM) (Source: MsiInstaller) (User: test)test
Description: Product: SmartWebPrinting -- Error 1706. An installation package for the product SmartWebPrinting cannot be found. Try the installation again using a valid copy of the installation package 'SmartWebPrinting.msi'.

Error: (10/30/2011 07:50:39 PM) (Source: SignInAssistant) (User: )
Description: OpenServiceW failed with hr = 0x80070424

Error: (10/30/2011 07:46:55 PM) (Source: RasClient) (User: )
Description: CoId={1D111C6E-DF20-48A0-9D95-2732A744B943}: The user TRINITYS-PC\test dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (10/30/2011 07:27:13 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-3747070423-634627696-1282008153-1000.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {cec52a25-2732-442e-b835-32171299cc1c}


System errors:
=============
Error: (11/13/2011 03:05:18 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends the following service: Tdx. This service might not be installed.

Error: (11/13/2011 03:05:09 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends the following service: Tdx. This service might not be installed.

Error: (11/13/2011 03:05:09 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends the following service: Tdx. This service might not be installed.

Error: (11/13/2011 03:05:08 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
32951930
DfsC

Error: (11/13/2011 03:05:00 PM) (Source: Service Control Manager) (User: )
Description: The IP Helper service depends the following service: Tdx. This service might not be installed.

Error: (11/13/2011 03:04:42 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends the following service: Tdx. This service might not be installed.

Error: (11/13/2011 03:04:42 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends the following service: Tdx. This service might not be installed.

Error: (11/13/2011 03:04:38 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (11/13/2011 03:04:38 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (11/13/2011 01:23:41 AM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends the following service: Tdx. This service might not be installed.


Microsoft Office Sessions:
=========================
Error: (11/09/2011 11:14:22 AM) (Source: VSS)(User: )
Description: ConvertStringSidToSid(S-1-5-21-3747070423-634627696-1282008153-1000.bak)0x80070539, The security ID structure is invalid.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {e68381ed-d514-4da0-940b-8a8e3058af34}

Error: (11/08/2011 11:39:44 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dntdll.dll6.1.7600.166954cc7ab44c0000374000c35e3dc401cc9e9994ce888aC:\Program Files\Internet Explorer\iexplore.exeC:\windows\SYSTEM32\ntdll.dlld7dd50ab-0a8c-11e1-9972-002622f33e68

Error: (11/08/2011 11:39:43 PM) (Source: SignInAssistant)(User: )
Description: OpenServiceW failed with hr = 0x80070424

Error: (11/08/2011 11:39:28 PM) (Source: MsiInstaller)(User: test)test
Description: Product: SmartWebPrinting -- Error 1706. An installation package for the product SmartWebPrinting cannot be found. Try the installation again using a valid copy of the installation package 'SmartWebPrinting.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (11/08/2011 11:17:24 PM) (Source: RasClient)(User: )
Description: {75004953-B213-4C57-BF5C-852C5DCE24CC}TRINITYS-PC\testBroadband Connection0

Error: (10/31/2011 07:50:51 PM) (Source: RasClient)(User: )
Description: {6FD9C19A-EF57-4251-AEDB-BAC7C3E27E4B}TRINITYS-PC\testBroadband Connection651

Error: (10/31/2011 07:24:02 PM) (Source: MsiInstaller)(User: test)test
Description: Product: SmartWebPrinting -- Error 1706. An installation package for the product SmartWebPrinting cannot be found. Try the installation again using a valid copy of the installation package 'SmartWebPrinting.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (10/30/2011 07:50:39 PM) (Source: SignInAssistant)(User: )
Description: OpenServiceW failed with hr = 0x80070424

Error: (10/30/2011 07:46:55 PM) (Source: RasClient)(User: )
Description: {1D111C6E-DF20-48A0-9D95-2732A744B943}TRINITYS-PC\testBroadband Connection651

Error: (10/30/2011 07:27:13 PM) (Source: VSS)(User: )
Description: ConvertStringSidToSid(S-1-5-21-3747070423-634627696-1282008153-1000.bak)0x80070539, The security ID structure is invalid.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {cec52a25-2732-442e-b835-32171299cc1c}


=========================== Installed Programs ============================

µTorrent (Version: 2.2.0)
32 Bit HP CIO Components Installer (Version: 6.1.2)
7-Zip 4.65
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Apple Application Support (Version: 1.4.1)
Apple Software Update (Version: 2.1.1.116)
Ask Toolbar (Version: 1.6.13.0)
ATI Catalyst Install Manager (Version: 3.0.732.0)
avast! Free Antivirus (Version: 6.0.1289.0)
Bing Bar (Version: 6.3.2348.0)
Bing Bar Platform (Version: 6.3.2348.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
BufferChm (Version: 140.0.212.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827)
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827)
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827)
ccc-core-static (Version: 2009.0729.2238.38827)
ccc-utility (Version: 2009.0729.2238.38827)
CCC Help Chinese Standard (Version: 2009.0729.2237.38827)
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827)
CCC Help Czech (Version: 2009.0729.2237.38827)
CCC Help Danish (Version: 2009.0729.2237.38827)
CCC Help Dutch (Version: 2009.0729.2237.38827)
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========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 1790.42 MB
Available physical RAM: 1091.63 MB
Total Pagefile: 3580.84 MB
Available Pagefile: 2805.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1963.03 MB

========================= Partitions: =====================================

1 Drive c: (TI103196W0D) (Fixed) (Total:223.33 GB) (Free:164.29 GB) NTFS
3 Drive e: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
4 Drive f: () (Removable) (Total:1.86 GB) (Free:1.43 GB) FAT

========================= Users: ========================================

User accounts for \\TRINITYS-PC

Administrator Dan Guest
test

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#4 jhayz

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Posted 19 November 2011 - 09:42 PM

Most threads I have read with your same case about after infections have end up reinstalling the OS. Even after eradicating all virus with malware experts, missing dll components for the network are not replaced.

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#5 Kyle03455

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Posted 20 November 2011 - 04:48 PM

Yeah, the DHCP client isn't working at all on her laptop anymore. I put a static IP on it, and it currently connects to the internet successfully that way

#6 jhayz

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Posted 20 November 2011 - 07:06 PM

Atleast you could still use static with DHCP not usable.

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#7 bluebunny

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Posted 10 January 2015 - 10:14 AM

Yeah, the DHCP client isn't working at all on her laptop anymore. I put a static IP on it, and it currently connects to the internet successfully that way

 

Hi Kyle,

 

I got a problem too with my toshiba laptop realtek.. I already cleaned and fixed using antivirus & anti maleware.. yet still cannot connect to internet.

 

I open another laptop that connect to the same wifi internet, and check the connection setting,

 

DHCP Enabled: Yes
IPv4 Address: 172.186.1.10X --> change this into other number
IPv4 Subnet Mask: 225.225.225.0
 
 
IPv4 Default Gateway: 126.189.1.1
IPv4 DHCP Server: 126.189.1.1
IPv4 DNS Server: 888.888.888.888
IPv4 WINS Server: 
NetBIOS over Tcpip Enabled: Yes --> must set manually also
 
 

 

I change my problem laptop IP follow above setting. 

- double click the TCP/IPv4, General

- "Use the following IP address" instead of automatically

- input the IP addresses

- Advance setting, WINS, choose enable NetBIOS over TCP/IP

 

Jobs Done.. ^__^

 

Thank you very much for your help, hopefully could help anyone else that got the same problem






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