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Search Engine Redirect and Adobe Not Working


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#1 JoeJoe443

JoeJoe443

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Posted 15 November 2011 - 10:40 AM

Recently we have been having some problems with our computer. We had to restore our computer to an earlier point but the problem still occurs. The main problem is that everytime you do a google search it redirects you to some weird page and nothign with adobe flash works. It tells us to download the player but its not working. I have webroot security and that did not find anything. I also ran Malwarebytes and it detected 3 errors, moved them and restarted my computer. I just ran it again after the restart and this is what I got. How do I know if my system is clean? I am not computer savy and all those computer linguals I keep reading through are chineese for me so any help is very appreciated.

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8164

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

11/15/2011 9:40:03 AM
mbam-log-2011-11-15 (09-40-03).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 389531
Time elapsed: 44 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\owner\AppData\Local\Temp\~nsu.tmp\whitesmoke-silent.exe (PUP.BHO) -> Quarantined and deleted successfully.
c:\Users\owner\AppData\LocalLow\Sun\Java\deployment\cache\6.0\19\2322d753-672a1888 (Trojan.FqakeAlert) -> Quarantined and deleted successfully.

Also kept getting popup

"Synchronous call using IFRAMEXMLHttp is not supported"

Edited by Budapest, 15 November 2011 - 05:19 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 JoeJoe443

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Posted 15 November 2011 - 10:41 AM

And yet the problem still occurs

#3 JoeJoe443

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Posted 15 November 2011 - 12:45 PM

Please help!!!!




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