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Adware Infected and Stuck


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3 replies to this topic

#1 oowatie

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Posted 15 November 2011 - 08:23 AM

Heya everyone:

It looks like I finally let my guard down enough to become infected with some Adware, and it looks like it's some form of System Fix. When the computer is started, I get cascading error messages (about 20 of them), and they all read "Failed to save all the components for file \\system32\\0000688a. The file is corrupted or unreadable". However, even when the computer is in safe mode, it's not only files that are hidden from me. Apparently, I can't access any system functions at all.

For example, I know that I should run a variety of anti-virus/anti-rootkit programs to remove this thing, but I have no way to run them. The start button brings up a blank screen- no files, no My Computer, no system access at all.

Any assistance anyone could give would be much appreciated. Thank you.

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#2 oowatie

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Posted 15 November 2011 - 11:03 AM

Well, it's obviously been a while since I've posted anywhere about these kinds of issues, since I forgot to indicate which operating system I'm running. It's Vista 64-bit Home Premium.

#3 Broni

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Posted 15 November 2011 - 01:14 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#4 Orange Blossom

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Posted 15 November 2011 - 11:13 PM

Hello oowatie,

Did you see the removal guide for this infection here? http://www.bleepingcomputer.com/virus-removal/remove-system-fix The error message you are getting is generated by the infection.

Please follow the removal guide and see if it resolves your problems. Please post a reply in this topic letting us know how things work out.

I'm temporarily closing your new topic, which is here http://www.bleepingcomputer.com/forums/topic427993.html , while we await further developments.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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