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Possibly infected, DDS won't run, no task bar, IE won't run, FF will.


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#1 acap

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Posted 15 November 2011 - 08:12 AM

Hello,

I have a interesting situation here...I am not sure if I am infected or not. I think I might be, hence the post in the Malware removal section. I am running Windows XP Pro SP3. Here are my symptoms:

1. Desktop Picture present while booting, then gone.
2. Can't install/uninstall any software, error message about Windows Installer not available.
3. Can't drag and drop.
4. No taskbar.
5. IE 7 won't start, the window just flashes and it killed.
6. Firefox starts fine, was even able to upgrade it.
7. Chrome won't install.
8. DDS won't run, window just flashes and is exited.
9. IE8 uninstalled no problem, I reverted back to IE7.
10. Surfing with FF appears normal.
11. Malware bytes installs, but won't run. Error message: Failed to load control 'vbalGrid' from vbalgrid6.ocx. Your version of vbalgrid6.ocx my be outdated.
12. When I launch service.msc from the task manager, the "extended" view show nothing, only the standard view works.
12. Many services are not started. I can't start: CryptSvc (Error 1068: Dependency or group failed to start). RPC and RPC locator (both are Access Denied).


I have downloaded the AVG boot CD...updated it, ran it...all is clean. I also ran Super AntiSpyWare...and other than a few cookies, it was clean as well.

So, not really sure what's going on...here are my logs.

Any help would be most appreciated.

Attached Files



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#2 HelpBot

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Posted 20 November 2011 - 08:15 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

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Please first disable any CD emulation programs using the steps found in this topic:

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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#3 myrti

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Posted 20 November 2011 - 09:14 AM

Hi,

please post the DDS log.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#4 acap

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Posted 20 November 2011 - 05:25 PM

DDS won't run. After I double click or try the run a "new task" through the task manager, the dos windows just opens, then closes. There is no info displayed that I can see.

OS: Windows XPP 32-bit.

Anything else I can do??

#5 myrti

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Posted 20 November 2011 - 08:01 PM

Yes, please try running OTL instead:
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Let me know if this doesn't work either.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#6 acap

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Posted 20 November 2011 - 09:24 PM

Hello Myrti,

Yes, that worked.

I have attached the files. Let me know what you think.


Thanks,

acap.

Attached Files



#7 myrti

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Posted 21 November 2011 - 06:21 PM

Hi,

I'm not really seeing any malware activity here, at the moment. Do you have your Windows CD handy?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#8 acap

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Posted 21 November 2011 - 06:32 PM

I was 50-50 on being infected...but 100% sure the machine is not running right...and doing very abnormal things.

I do have the a Windows XP CD.

What next? :) Thanks.

#9 myrti

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Posted 21 November 2011 - 07:29 PM

Hi,

in that case I'd like to run a system file check:
Go to the Run box on the Start Menu and type in:

sfc /scannow

Make sure to include the space between the first "c" and the "/".

This will run the System File checker and it will scan for corrupt or missing files. It may prompt you to insert the CD if it needs to obtain files.

Please post back when it has finished letting me know what it has reported.

More info on this process can be found here.

is that a bird?  a plane? nooo it's the flying blueberry!

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#10 acap

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Posted 21 November 2011 - 09:29 PM

Hello Myrti!

I ran the command as requested. I had to run it through the "new task" in the task manager...as the taskbar and start menu are not displayed.

The operation ran and completed without asking for the CD or any interaction from me. Took about 20mins or so to run.

I just rebooted the computer after it was finished. No change.

What do you think?

acap

#11 myrti

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Posted 22 November 2011 - 03:53 PM

That's not the result I had hoped for.

Please try running ComboFix next:
Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

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#12 acap

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Posted 22 November 2011 - 06:29 PM

Hello Myrti!

Here is the combofix log....no change in the system, though.

Thanks. acap.

Attached Files



#13 myrti

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Posted 22 November 2011 - 07:25 PM

Hi,

your system is missing some core components of the operating system. Which is also the reason why the system file check revealed no problems: It's broken as well.

I would suggest you try to uninstall and reinstall SP3 and see if that may fix things.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#14 acap

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Posted 23 November 2011 - 03:06 PM

Hello Myrti,

Ok...so, this is what happened. I took your advice about uninstalling SP3. It would not uninstall or re-install in any of the conventional methods. So, I dug up an MS support docs to see what my options were. I had to go into the recovery console, and remove SP3 from there. Once I did that...the key to the whole problem was, a registry entry that the doc made me change. That, basically, put the system back to NORMAL.

So, then I proceeded to re-install SP3. After a few hours of it installing, I restarted the machine, BAM, back to the previous state, no task bar, etc. So, I just went into the registry and re-did the last step in the support doc...and all looks normal again. I am able to install and uninstall software again, the task bar is back, Internet Explorer works again...all appears to be normal.

Here is the doc that helped:

http://support.microsoft.com/kb/950249

Here is the excerpt that was key:


When the computer restarts, Windows Explorer (Explorer.exe) does not run, and the Windows icons and the Start button are unavailable. To resolve this problem, follow these steps:
Press CTRL+ALT+DEL, and then click Task Manager in the Windows Security screen.
Click File, and then click New Task (Run).
In the Open box, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcSs
In the details pane, right-click ObjectName, click Modify, type LocalSystem in the Value data box, and then click OK.
Restart the computer

Thanks very much for your help! Sorry, its wasn't malare! ;)

acap

Edited by acap, 23 November 2011 - 03:09 PM.


#15 myrti

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Posted 23 November 2011 - 04:16 PM

Hi,

since you're PC seems to be working normally now, could you run sfc /scannow once more?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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